Convenience fee but using the app is inconvenient at best
For charging a convenience fee to use a card you would think the app would… idk… save the card info for my convenience no? Get it together.
Bad Place
This placed does nothing but charge you high rent high insurance in the beginning the lie to you and give you a good rate but after you’re there for six months, they’ll rent up and they don’t even let you know all of a sudden you’ll see all these fees that you weren’t expecting. There are better storage facilities out there. Trust me.
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Quality and Care!
This is Not my first rental From CubeSmart; nor From this location! Return Because the rates are excellent, the grounds are kept fastidiously clean, and the staff (particularly Seresa) are Always professional, extremely knowledgeable And Helpful. In current situations where the prevalent objective seems to focus on getting money From the customer, it is a pleasant change to work with theCubeSmart professionals. Ask for Seresa!
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Log in every time
Absolute trash update makes you log in every time. I use the app to access the property nearly every day and it’s insane that I have to log in every time. Please fix this. Otherwise app is great
Not for IPhone
Horrible for IPhone, doesn’t allow for you to scroll and therefore features like auto gate opener are not accessible to you
Can't open the gate
The app does not let me open the gate on the day the amount is due - though I am on auto-pay.
I have to log in every time I use the app. Have you guys heard of face ID yet?
I have to log in every time I use the app. Have you guys heard of face ID yet?
Horrible Login Process
The fact that I have to re-login every time I wanna access my unit is very frustrating. If there is a way you can enable face recognition or at least saving my email and password would prevent lines from forming as people try to login so they can open the gate.
Remember user
These day and age, facial recognition to access the app should be native process. Any payment SSL all uses facial recognition plus remote gate opening
Easy
Easy to access my account payment due date and amount, easy to open entry and exit gates
Access is a nightmare
The CubeSmart app works great, when you are able to access it. 9 out of 10 times I need to use it I encounter a log in issue that is not easily resolved. It is so frustrating and a waste of my time.
the worst app ever
putting this back up since took my previous review down. The functionality on this app is absolute garbage, and your developers should be fired immediately.
Worst app ever
It’s 2026, why tf do I have to login every time. This app is retarted. And they’ll raise your rent over 100$ every year. Leave. As soon as possible
Keep signing me out
App works fine just sign you out every seven minutes. What’s the point of being able to open the gates with the app if I have to sign in when I’m sitting at the gate.
I need to login every time
I need to login every time to get inside the storage, please fixing that with authentication face recognition saver in the phone.
Worst App
I’ve never put a bad review in an app in all my years. Awful constantly logs you out constantly down don’t even bother using this app.
Quick & Easy Access with Excellent Customer Service
The Russell & Fort Apache Branch - Drew was absolutely amazing, he worked quickly with ease and excellent, respectful customer service. Definitely recommend if you need somewhere to store your belongings or vehicle whether on road or aquatic. Left feeling secure and safe.
Buggy
Annoying that I have to log in every time I use the app.
Login issues
Got to a location and my account got logged out. Tried resetting password and wouldn’t let me login even after resetting. Wasn’t able to access my unit.
Don is GREAT
Donhelped me with an issue I had concerning my lock when I was more than 1000 miles away and could not address the problem. Good job Don thank you.
Terrible App fro such a big company
For a company as big as Cubesmart this is a really sad app. The fact that it doesn’t even attempt to fill in my username or password from my password app is ridiculous. Not to mention I can’t use auto fill for any of the fields in order to make my payment. I literally have to pull out my credit card and type in all of my info every time I make a payment. It shouldn’t be this difficult.
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