App is useless
The main benefit for the app is its use for gates, but it rarely works for any gate access. No matter how many times you try or how close you get to the keypad, there’s a 1 in 5 chance of this app working
Terrible customer service
The app is riddled with bugs. Constantly have to acknowledge an agreement to sign that I already did. Have to exit out to website then go back into app. Customer service is non existent for tenants. They never answer the phone. Property managers never pick up either.
Log in issues
Using IOS 26.6, if you are having log-in issues and the Home Screen not loading, I had to turn off VPN. Then the Home Screen and the access screen were able to load up and I was able to enter the building. Hope this helps you as it took me some time to fix the issue just to get my access. The backup is to keep a copy of the access code and enter this manually at the keypad near the door. *xxxxxx#
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Untimely updates
It seems like every other time I stop at my storage this app says I have to update it. So I’m sitting at the gate updating the stupid app so I can get in, or I can punch the code in. So what is the app doing for me?
No help! Disorganized!
Public storage bought out istorage. My auto pay has been switching dates every time I look online and also won’t let me pay because error codes come up. The property manager just tells me how she has no clue and how public storage is a mess. The only way to speak to someone from public storage is a chat which you get some generic person telling me the same answer over and over with no help. Public storage is a mess and had been completely wasting my time. 0/10!!!!
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