Autopay
Autopay keeps turning off even after multiple resets. On the home page of the app it shows as off and I receive email notifications that it has been turned off, even after establishing autopay. When on the payment page it shows as on but will not automatically take payment on due date. Would love for autopay to work as intended.
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Great storage site in Richmond on Jacuzzi
Facility outside area kept clean, staff friendly and professional, I am very satisfied with service and security at this site. Been here for over 10 years
Public storage
No sirve el app para hacer los pagos es algo bien incómodo y después cobran cargos adicionales
ZERO STARS IF I COULD!
Public Storage at 3450 S. Maryland Parkway has some of the worst customer service I have ever experienced. The employees at this location are consistently rude, dismissive, and unprofessional. They regularly appear in extremely casual clothing that does not resemble any identifiable work uniform, and their overall presentation and attitude make an already frustrating experience even worse.
Today, Public Storage automatically withdrew $212 from my account even though I have NEVER enrolled in or authorized AutoPay. This charge took every dollar I had available and even used $98.39 of my overdraft coverage. WHEN and HOW was it activated and where is the authorization showing that I agreed to it?
I updated the Public Storage app yesterday, and this unauthorized automatic payment happened the following morning. I am demanding that Public Storage investigate the account history and provide the exact date, time, device, and method used to activate AutoPay.
Trying to reach someone capable of investigating has been nearly impossible. The app’s “Contact Us” page only provides the number for this same location. The supposed corporate customer-service number identifies my unit and routes me right back to the property. Choosing “all other questions” leads to another useless menu, while choosing the property manager sends me to voicemail.
Their website advertises live-agent chat, but the first time I selected “Transfer to Agent,” it claimed they were experiencing high chat volumes and refused to connect me. I tried again. At 11:49 AM, the system stated, “The agent will be with you shortly,” and confirmed that my transfer had been requested. I waited for someone to enter the chat. Instead, at 11:54 AM after making me sit there for five minutes the system ended the conversation without a single agent ever joining and told me to close the window and start over. I have screenshots documenting the entire timeline.
So Public Storage can access my stored card and automatically take $212 without my authorization, but I cannot access a corporate billing department, technical-support department, or live customer-service representative to investigate it. Their phone system traps customers in a loop, their store does not answer, and their advertised live chat makes customers wait before disconnecting them.
This is unacceptable. The issue is not whether rent was due the issue is that AutoPay was activated and a payment was processed without my authorization. Public Storage then made it virtually impossible to reach anyone who could stop the pending charge or explain how this happened.
I want the AutoPay activation thoroughly investigated, including the complete account-change history, and I want the findings provided to me in writing. Customers should think very carefully before saving a payment card in this app because if something goes wrong, Public Storage has designed its customer-service system to prevent you from reaching anyone with the authority to help.
Today, Public Storage automatically withdrew $212 from my account even though I have NEVER enrolled in or authorized AutoPay. This charge took every dollar I had available and even used $98.39 of my overdraft coverage. WHEN and HOW was it activated and where is the authorization showing that I agreed to it?
I updated the Public Storage app yesterday, and this unauthorized automatic payment happened the following morning. I am demanding that Public Storage investigate the account history and provide the exact date, time, device, and method used to activate AutoPay.
Trying to reach someone capable of investigating has been nearly impossible. The app’s “Contact Us” page only provides the number for this same location. The supposed corporate customer-service number identifies my unit and routes me right back to the property. Choosing “all other questions” leads to another useless menu, while choosing the property manager sends me to voicemail.
Their website advertises live-agent chat, but the first time I selected “Transfer to Agent,” it claimed they were experiencing high chat volumes and refused to connect me. I tried again. At 11:49 AM, the system stated, “The agent will be with you shortly,” and confirmed that my transfer had been requested. I waited for someone to enter the chat. Instead, at 11:54 AM after making me sit there for five minutes the system ended the conversation without a single agent ever joining and told me to close the window and start over. I have screenshots documenting the entire timeline.
So Public Storage can access my stored card and automatically take $212 without my authorization, but I cannot access a corporate billing department, technical-support department, or live customer-service representative to investigate it. Their phone system traps customers in a loop, their store does not answer, and their advertised live chat makes customers wait before disconnecting them.
This is unacceptable. The issue is not whether rent was due the issue is that AutoPay was activated and a payment was processed without my authorization. Public Storage then made it virtually impossible to reach anyone who could stop the pending charge or explain how this happened.
I want the AutoPay activation thoroughly investigated, including the complete account-change history, and I want the findings provided to me in writing. Customers should think very carefully before saving a payment card in this app because if something goes wrong, Public Storage has designed its customer-service system to prevent you from reaching anyone with the authority to help.
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Keeps freezing
Asks me to create an account, then says it already has my email. FREEZE…
White screen
Fix it please
app is broken
app is broken. bluetooth is on but app keeps asking you to turn it on and then cancelling access to use it
It doesn’t work for me
I got the app and it literally just shows a white screen and never loads anything..
Completely Terrible Service
Do not bother wasting your money with Public Storage. This app is a complete failure — every time I try to login, I am forced to entirely reset my password. Now, the "Access" buttons in the app crash the entire application, making it so you can't get into your unit. Every day I consider storing or retrieving something from storage, I have to wonder in what miraculous way Public Storage will fail me, waste my time, lock me out, and hold my items hostage. Do not give Public Storage your business. It's moments like this I wish we just were given the old fashioned key — literally any kind of manual backup when these applications fail us. God forbid ever storing emergency items in a unit during an outage — you'll never be able to get in.
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An actual mess of an app.
This app is honestly so horrible. I have had so many issues with it crashing and not letting me into my unit with an electronic lock. I have been sitting stranded at the facility for almost two hours now because the app keeps crashing when I try to go to the “access” tab. DO NOT USE THIS COMPANY IF YOU WANT TO ACTUALLY BE ABLE TO ACCESS YOUR STUFF. In their rollover to electronic locks they have neglected the very obvious issue of what if the app doesn’t work. I am paying for 24 hour access to my unit and so far I haven’t even been able to access it during working hours. My stuff is stuck inside and I am stuck outside with no way of accessing anything. I am here with all of my stuff and no way of leaving.
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App crashes, can't access unit
I have digital access, which means I can only use my phone to open my unit. The Phone app crashes when I opened the access control. I can't access my storage. This is unacceptable.
Ruskin
Rhonda give me a excellent services!!
In app issues you can't or won't fix
Irritating message that pops up every time I log in or change menu options and you guys won't fix it.
Useless map
The map of the facility site that is provided on the app is extremely distorted, to the point that it is useless.
Frequent update no use
Bro this is just a god darn app what are you even upgrading? It is already bad enough
Tracy customer service
Great customer service and attention from Tracy. Great attitude and willing to help, above and beyond. Thank you!
Worst company by far
Rate increases and constant battles to keep pricing or just trying to get access to move out. If 5 days let expect to have your items ready for auction. Hate this company
unethical business practices
One word THIEFS they will sell you an overprice insurance scam and their terms and conditions state any items on oremesis are prooerty of Public Storage no matter state or federal laws.. Double Charging unethical business practices..Thanks to Apple screen record review lives every where
Missing an opportunity to have the best accessibility of all your properties.
The app definitely needs to have a widget created for it so from just your home screen or wherever you have it placed you’re able to unlock the front gate, lobby, elevator doors, or if you have an electronic lock on your unit like I do, you’re able to easily access everything from your Home Screen.
App is useless
The main benefit for the app is its use for gates, but it rarely works for any gate access. No matter how many times you try or how close you get to the keypad, there’s a 1 in 5 chance of this app working
