App is useless
The main benefit for the app is its use for gates, but it rarely works for any gate access. No matter how many times you try or how close you get to the keypad, there’s a 1 in 5 chance of this app working
Terrible customer service
The app is riddled with bugs. Constantly have to acknowledge an agreement to sign that I already did. Have to exit out to website then go back into app. Customer service is non existent for tenants. They never answer the phone. Property managers never pick up either.
Log in issues
Using IOS 26.6, if you are having log-in issues and the Home Screen not loading, I had to turn off VPN. Then the Home Screen and the access screen were able to load up and I was able to enter the building. Hope this helps you as it took me some time to fix the issue just to get my access. The backup is to keep a copy of the access code and enter this manually at the keypad near the door. *xxxxxx#
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Untimely updates
It seems like every other time I stop at my storage this app says I have to update it. So I’m sitting at the gate updating the stupid app so I can get in, or I can punch the code in. So what is the app doing for me?
No help! Disorganized!
Public storage bought out istorage. My auto pay has been switching dates every time I look online and also won’t let me pay because error codes come up. The property manager just tells me how she has no clue and how public storage is a mess. The only way to speak to someone from public storage is a chat which you get some generic person telling me the same answer over and over with no help. Public storage is a mess and had been completely wasting my time. 0/10!!!!
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Third storage unit five years three businesses
Go to storage unit 10 x 10 wasn’t 10 x 10 9 1/2 x 9 1/2 rent just kept going up light no electricity though,
Just like the other two places I rented one of them that I rented doubled it in six months
They’re just like everybody else$$$$$$$$$,
Just like the other two places I rented one of them that I rented doubled it in six months
They’re just like everybody else$$$$$$$$$,
App doesn’t work
All I get is a blank white screen when I open the app. Major bug.
Sneaky sneaky
Update your credit card and they turn off autopay. It will show still turned on, but then if you look around in the app it turns off. Either incompetence or malicious, or both.
Does not unlock doors
This app is garbage. If nothing else, they tell you that you can access the facility via the app. It has worked ONCE for me.
Persistent notification badge
App has persistent notification badge, even after I read all the messages
App is okay
New customer/user feedback:
1. Code entry ###### can I give this to moving 3rd party people? No idea.
2. I’m going to ignore the iOS badge counter or turn it off. Legitimate or not, stop bothering me with nonsense like:
3. Is auto pay off or is auto pay on get your app together because it’s so misleading or buggy. And don’t send me past due or payment implying it’s late for half a month away. It tells me you don’t communicate well at all. I turned auto pay back on and off and still seems off on the dashboard.
4. This insurance coverage is useless. Please explain why 5K is the value for everyone regardless of what’s in their storage or how large the storage is?
1. Code entry ###### can I give this to moving 3rd party people? No idea.
2. I’m going to ignore the iOS badge counter or turn it off. Legitimate or not, stop bothering me with nonsense like:
3. Is auto pay off or is auto pay on get your app together because it’s so misleading or buggy. And don’t send me past due or payment implying it’s late for half a month away. It tells me you don’t communicate well at all. I turned auto pay back on and off and still seems off on the dashboard.
4. This insurance coverage is useless. Please explain why 5K is the value for everyone regardless of what’s in their storage or how large the storage is?
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Payment Method Error
There has been a payment method error since March of this year which has created an issue with my account. Thinking I remedied the issue by using my credit card instead of my bank account to remit payment, in June I was told neither April nor May’s payment was received. To avoid any further issues I submitted payment via my AMEX card; however, I also submitted proof of my previous payments for April and May via bank statements and proofs of payment as requested from the storage facility personnel in order to have the double payment returned which still has not happened. Either there is a glitch in the app or there is an issue with Public Storage’s payment mechanism itself which is fleecing customers out of their money. This issue must be resolved immediately.
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IT SUCKS!
My credit card has been attached to this stupid app!!!
It is not downloading and is constantly requesting me me to “ update”!!!
It is so annoying!!
It is not downloading and is constantly requesting me me to “ update”!!!
It is so annoying!!
Descontenta
Frustración con la comunicación
Horrible service and outages costs
I’ve been a customer of PS Storage since 1991.
Almost every few months the rates keep going up. I currently rent six different spaces from them and I’ll complain about the price. They will lower the rent prices for a few months, but the prices then will go higher than they were before. The bathroom has been locked up for almost two weeks now, and the water heater has been broken for almost fifteen years and they haven’t bothered to fix it. Every single public bathroom is required to have hot water for washing the hands before leaving. I’m now actively looking to rent somewhere else.
Almost every few months the rates keep going up. I currently rent six different spaces from them and I’ll complain about the price. They will lower the rent prices for a few months, but the prices then will go higher than they were before. The bathroom has been locked up for almost two weeks now, and the water heater has been broken for almost fifteen years and they haven’t bothered to fix it. Every single public bathroom is required to have hot water for washing the hands before leaving. I’m now actively looking to rent somewhere else.
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Janet who works at the 27000 Pacific Highway south location is amazing at her job.
Janet is one of the most genuine, caring, and hardworking people I’ve ever met. No matter how busy she is, she always takes the time to talk, listen, and make everyone feel welcome. You can tell that helping people isn’t just her job—it’s simply who she is.
She always brightens my day with her smile and compliments, and I know many customers feel the same way. We all love Janet. Public Storage is lucky to have her. Thank you, Janet, for being exactly who you are—you make a difference in more lives than you know.
She always brightens my day with her smile and compliments, and I know many customers feel the same way. We all love Janet. Public Storage is lucky to have her. Thank you, Janet, for being exactly who you are—you make a difference in more lives than you know.
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⭐️⭐️⭐️⭐️Wow⭐️⭐️⭐️⭐️
Today, I went to Public
Storage at
10401 Rhode Island Ave.
and my time there wasn’t anything less than amazing!
It was over 100 degrees outside!
I was hot, thirsty and irritated but when I came inside and met and an employee named Giovanne, that was when my life began to change. She greeted me with a smile and asked me if she can be able to help me with anything. She was very courteous and was such a pleasant person to talk to.
She took care of everything of why I came and explained everything to me. I was so impressed with her level of professionalism and service.
It was so outstanding and I wish all employees in service jobs were as genuine as she was. I can’t even describe it but she was the Best ever!
Storage at
10401 Rhode Island Ave.
and my time there wasn’t anything less than amazing!
It was over 100 degrees outside!
I was hot, thirsty and irritated but when I came inside and met and an employee named Giovanne, that was when my life began to change. She greeted me with a smile and asked me if she can be able to help me with anything. She was very courteous and was such a pleasant person to talk to.
She took care of everything of why I came and explained everything to me. I was so impressed with her level of professionalism and service.
It was so outstanding and I wish all employees in service jobs were as genuine as she was. I can’t even describe it but she was the Best ever!
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don’t download
super glitchy and always signs me out super incredibly annoying, very terrible app
Public Storage app
Having trouble updating the app. I usually pay my bill on the app. Now you have an update and I can't get into the app to pay my bill.
Useless
You can drive up to the gate and literally be four or five feet away from the keypad and this useless app will still say it’s out of range… so you have to get out of the car to physically key in the code. Every time. Every single time. Absolute waste of time.
