Acceptance rating
I’d give this zero stars if I could. Runner, seriously needs to do better. Like, how does it even make sense that you can have a five-star rating and still be blocked from decent-paying orders just because you won’t take seven dollar trash runs? Like, we use our own cars, gas, time, and then get treated like we’re disposable? And don’t get me started on accepting an order and then immediately seeing, ‘you do not have access to this order.’ No explanation, no transparency, just wasted time. If you expect good ratings, give fair access. We’re not volunteers, we’re trying to earn money, not lose it. Just frustrating and honestly disrespectful.
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BBowers123478
Horrible Customer Service
Customer service is no help whatsoever. The woman I just spoke to was incredible rude for no reason. They have no experience and don’t know how to help with anything at all. They will just tell you to email, even though it’s been almost two weeks with no help.
I know it’s owned by HEB, but Favor Runner seems like they are constantly trying to scam you out of your money and time.
I know it’s owned by HEB, but Favor Runner seems like they are constantly trying to scam you out of your money and time.
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CGCourier Ghoul
Permanently deactivated for App Misuse/ App Manipulation.
PLEASE EVERYBODY READ THIS INCLUDING YALL (FAVOR TRUST & SAFETY TEAM)!!! Me & my wife have been running for favor for 2-3 years now! We’ve never had an issue with the app!! Tbh favor/runner is an excellent app to use to make some extra dough! Until the DEMON error message ( Misuse of App/ App manipulation ) showed up on the screen! Mine happened two weeks ago & my wife’s just happened today.. The reason there AUTOMATED SYSTEM flagged me & shut me down is because my phone had recently broke & when I switched to another phone , I didn’t properly sign out of the old one! ( Two weeks later ) My wife’s phone breaks two days ago & it wasn’t repairable to where she wasn’t able to use it to get on the app to properly log out so our only other option was to use our daughters phone so she can go work . She got a hold of whoever she talked with to see how to get the issue resolved . They told her that it was okay to switch numbers on the app so she can work . She was able to work a full day with no problem .. Well y’all can guess what happens the next day! Favors AUTOMATED SYSTEM flagged her account for Misuse of App/ App manipulation!!! EVEN THOUGH she reached out to favor beforehand & explained what was going on with her situation.. ATTN : ( Favor Trust & Safety Team ) I’m a very understanding person on why the AUTOMATED SYSTEM flagged us . Because the other phones were still logged in I get it! The BIG issue here overall is that you HAVE SO MUCH PEOPLE complaining about y’all’s AUTOMATED SYSTEM deactivating our accounts! Not just for days no but for WEEKS sometimes longer! Me & my wife work Favor/Runner full time because the money is great & we enjoy shopping & delivering! Were always receiving amazing feedback & do our job more than exceedingly well ! So tell all of us on these reviews why it takes so long for your AUTOMATED SYSTEM to do its frequent routine checks just to only tell us were still deactivated!! You give us an appeal & guess what your AUTOMATED SYSTEM denys are appeal & permanently deactivates us!!!! WE NEED HUMAN AUDITS , WE NEED ( FAVOR TRUST & SAFETY TEAM ) to personally have y’all’s own phone line instead of having to go through only emails in which all of us are very annoyed by! I received an email referring to ( MY ) account that i still couldn’t run because yall put TRUST & HIGH VALUE in your SYSTEM. it’s been 2 weeks since my account was frozen OVER me accidentally having another device logged in . Something so simple a HUMAN AUDIT can clearly see if we were doing wrong or doing right! But instead I’m struggling to keep a roof over my family of 6 because I can’t work for weeks or a month when I pleaded & pleaded that I didn’t do anything wrong! & now there goes my wife’s account. All I’m asking & I speak for all of us who go through this situation , is that please put some effort into our cases because when we work & go deliver your groceries to make y’all some money too WE DONT wanna disappoint y’all . It ain’t a coincidence that probably hundreds of cases I’m sure even a lot more are complaining! That should tell you something is wrong! Please change the system for the better not just for us but also yall , maybe soon we can all WIN right.. GOD BLESS
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Y6You know me 67
When you have a broken phone !!!!!!!!
They suck my phone breaks I can’t get into app reach out to trust and safety and they flag me for app misuse when I clearly told them my phone is broken how can I log in they said if you can’t verify my number for log in then I just can’t log in make that make sense should be able to verify using a email on file at least to log in cause now I can’t work I’m basically deactivated for real life things that happen nice app for money just not for when you break a phone
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IAI’m Just a girl in atx
I’M BACK!
I had to take a break from doing deliveries for a little while, but I’m back and I’m gonna make an impact!
PPRID3PROUD
