I have never previously had an issue uploading any checks via mobile deposit until now! The staff is rude, I was hung up on 3 times when trying to confirm why they were holding my money for processing after being told everything was approved. Then I receive a notification of an estimated settlement date which is longer that the advertised standard 5 business days, and told that the originating bank was the cause of this hold. When I went to the originating bank, it was revealed that Current LIED, and in fact CURRENT was holding my check, not wells Fargo. So I was unable to cash my check, when I called to explain the situation to the current reps, they spoke over me, re-read the same generic script over and over without listening to understand what I was saying and told me I’m basically screwed on paying my bills because they don’t care enough to transfer me to a supervisor that was willing to take the time to note and listen to my grievances, instead I was hung up on. Shouldn’t be in customer service working with people’s hard earned money if you are going to match their frustration with unprofessionalism. Even today I sought assistance using the online chat, it’s one thing to have a standard policy in place, it’s another thing when you lie about where people’s money is or why it’s being held and Your staff lacks empathy and your mobile check deposit policy’s are unethical and need to be revised. I will be looking for other services.
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