ID checks
Can’t use the app. Been waiting days for my ID check to be done when it says it shouldn’t take longer than a day. There isn’t any help option if it’s taking a while, it’s locked on the screen of waiting for my manual ID check.
Used to be great
My account stopped being able to be logged into, then my card stopped working, that was around June 1st.... so almost 2 months ago, and they have escalated it but no one answers, nothing is happening and i cant use the service i am still having to pay for.... so now i will do what i never do and leave a review cause people need to know this is how these cases are treated. When it works It works, a bit clunky sometimes and a bit meh customer service sometimes but usually its been good in the year+ i have used it, but i wouldn't rely on it and i wouldn't expect anything from their service team. They dont even answer the email thread unless i contact customer service on a new thread. If i reply they wont even answer in a week before i give up and start a new thread... save your money and save urself the hassle
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Terrible
The app is terrible. I requested support but haven't received a response in nearly a week. I'm giving it a 1-star rating because it's so bad.
App will not verify your age
I put my details in to the app while signing up and used my drivers license to prove my age (I’m 28) yet the AI denied it and told me to contact the support, so I did.
I sent the support a picture of both my drivers license and passport and they still told me they still couldn’t verify my age
I sent the support a picture of both my drivers license and passport and they still told me they still couldn’t verify my age
Lost Payment ring scare
I mislaid my payment Ring for a moment and found it very difficult to handle the situation to prevent any fraudulent use of the Ring. Two major problems faced me. The first is that I could not contact curve for Support and the second was that when I wanted to verify adding a new card it seemed to imply that I was going to pay curve the entire balance of that account rather than the 0.00 debit amount required to launch the Card I found this quite stressful.
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