Useless support even with Premium
As an investor, I’ve lost out. As a customer from the beginning I’ve lost out. These guys a Sham. Don’t be surprised when they collapse
Terrible support
Terrible customer support. ID validation fails with no reason and it says contact support. Have emailed multiple times and get zero response. Love the idea but service just not there
Not working and no customer support
I wanted to use the function go back in time and that’s the reason I paid for additional.
Even the function is developed by this company, it doesn’t work and I can’t even click the button. According to them, it’s system glitch and I would be reported when fixed shortly. Of course it won’t happen and I don’t understand how they can put the obvious critical glitch before paid users. Laughable level of quality. Keep your money on your side rather than being disgusted with the horrible service ever. The worst trusted financial institution comes to Curve
Even the function is developed by this company, it doesn’t work and I can’t even click the button. According to them, it’s system glitch and I would be reported when fixed shortly. Of course it won’t happen and I don’t understand how they can put the obvious critical glitch before paid users. Laughable level of quality. Keep your money on your side rather than being disgusted with the horrible service ever. The worst trusted financial institution comes to Curve
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Don’t bother
No support at all. Had to get the app to link my payment card with a payment ring. When I sent proof of ID ( driving licence and photo) it was rejected so had to contact support ( or the lack of it ) they said they they couldn’t verify my id and are unable to provide me with the reason why. So now I’m stuck with a £250 payment ring I can’t use ( just hoping I can retune it)
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Can’t login to existing account
Trying to log into an account I’ve had for years keeps taking me into a sign up flow like the account and card I have doesn’t exist. No way to exist the current step of the flow to go to the app home without deleting the app. Given up on using this product.
Support never replies
I’ve been waiting days and days to understand why all my transactions have been blocked. I paid the full max plan account fee with six months left to run, and all my transactions on all my card are getting declined… Whilst still being working cards if I use the cards directly. No reply. No support. I’ve asked if i need to verify my identity, which isn’t an option and of course… no reply. Really untrustworthy
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Impossible to verify your ID
This app is the worst. Zero customer service.
Got the ‘unable to verify’ result due to a typo in my email address (there wasn’t) but they say they’ll reset my registration so I can start over (they still haven’t).
Been in an endless loop for a month - so now, it’s also too late to return & get a refund on the wearable that I was getting the Curve account for in the first place. AdornPay and all other wearables providers - if you’re reading this: dump Curve and find a new UK payments provider!
Got the ‘unable to verify’ result due to a typo in my email address (there wasn’t) but they say they’ll reset my registration so I can start over (they still haven’t).
Been in an endless loop for a month - so now, it’s also too late to return & get a refund on the wearable that I was getting the Curve account for in the first place. AdornPay and all other wearables providers - if you’re reading this: dump Curve and find a new UK payments provider!
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Sign in
Can’t even sign up ABSOLUTELY GARBAGE
Verification issues
Wanted to install it to use on my watch. Can’t pass verification for no reason. Customer support is absolutely useless.
No longer what it was
I would advise staying away from Curve. The product itself is great, the issue is if you encounter any problems, their customer service is so poor. They will take weeks to get back to you, so you are sat in limbo. Even if you pay for the top tier, where one of the benefits is listed as priority care, it makes no difference, you’ll be waiting weeks. So in the long run, it’s not worth the hassle and stress.
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No customer support
ID verification did not work. Absolutely no customer support offered just an automated ‘cannot create account’ email. No reason given and no way to raise the issue. Joke of an app. I would suggest that if they can’t be bothered to help new customers then I’m not sure the would be willing to help existing users, not s company that I would trust with my money!
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Poor service
Sadly, they seem to have completely cut costs, so service is unreachable when you need it. I’ve had too many experiences of my card being suspended whilst travelling.
Great Idea Terrible Customer Service
Was working well for almost a year then my card was cancelled with no explanation and today is day 7 of no response from customer service and they have charged my monthly Curve X subscription fee without me even being able to access the service which is unacceptable!
Terrible service
Mine and my partners accounts stopped working with no email or notification as to why. Today is day 7 of no response from their customer service. Absolutely horrendous service.
Difficult to use
Cards keep disconnecting from the watch
Don’t install it
For full transparency, I only installed this app because it was the only available option that allowed me to use my watch for contactless payments. Shortly after installation, I was asked to verify my identity. At the time, I was at work and did not have my identification documents with me. When I returned home and attempted to complete the verification process, the app displayed a message stating that my identity could not be verified, despite the fact that I had not yet submitted any identification documents. The app provides an option to contact the support team, so I sent an email explaining the issue. However, I only received an automated response stating that they were unable to verify my identity, which is confusing given that I had never been given the opportunity to submit my ID in the first place. Overall, the verification process has been frustrating and unclear, and I have been unable to access the service despite following the instructions provided.
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Complete Non Starter
Apple user with HUAWEI Fit Pro 4 watch.
Went to set up but I got called away to deal with the dogs, when I tried to go back into the app to set up and verify my ID I can’t and get an AI automated response from Curve Pay UK.
Maybe if you complete the set up in one go, it may work………
Feel I will move to Apple Ultra watch which will sync seamlessly with my iPhone.
Went to set up but I got called away to deal with the dogs, when I tried to go back into the app to set up and verify my ID I can’t and get an AI automated response from Curve Pay UK.
Maybe if you complete the set up in one go, it may work………
Feel I will move to Apple Ultra watch which will sync seamlessly with my iPhone.
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Appalling customer service
In the last 3 months I’ve had my card blocked with no prior warning and modt recently randomly logged out. I’ve been trying for 2 weeks to get logged back in and today is the first response from Curve. Advice given was incorrect and condescending. I’ve had to ask my bank to block the monthly payments to Curve as I can’t get into the app to cancel everything off
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Shockingly Bad Product
The original concept was ok, but they have removed basically every benefit you used to get from the subscription while keeping the subscription absurdly high.
Insurance? Gone.
Credit? Gone.
Customer support? Non existent.
This subscription model is nothing more than a way to trap you so that you have to continue to keep paying for nothing.
The settings tell you to contact customer support. The customer support button takes you to an AI chat.
Guess what? The AI chat doesn’t reply and instantly ends the conversation so there is not actually a way to contact support.
Is it a scam or is it just incompetence by the developers? I don’t know, but you should certainly stay well clear of Curve.
Insurance? Gone.
Credit? Gone.
Customer support? Non existent.
This subscription model is nothing more than a way to trap you so that you have to continue to keep paying for nothing.
The settings tell you to contact customer support. The customer support button takes you to an AI chat.
Guess what? The AI chat doesn’t reply and instantly ends the conversation so there is not actually a way to contact support.
Is it a scam or is it just incompetence by the developers? I don’t know, but you should certainly stay well clear of Curve.
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Failed automated KYC
Upon failing the automayed KYC, it just rejects me and does not go through human manual review to double check. There’s nothing I can do. The video I took was possibly blurry, you should at least give me another chance to retake. The email responses from customer service is just AI. Not helpful!
