Easy and Helpful
I really like using my Curve app. The rewards are clear and quick and I use them for treats. They do exceed what I pay for the service because I use the card in those places I shop most.
Run by clowns
Customer service is non existent
Verification failed
Verification failed. First time in my life anything life(66) this has happened to me. I have an excellent credit score. Unable to try again, message saying it’s a secret why failed! Clearly something has gone wrong but unable to fix.
ID checks
Can’t use the app. Been waiting days for my ID check to be done when it says it shouldn’t take longer than a day. There isn’t any help option if it’s taking a while, it’s locked on the screen of waiting for my manual ID check.
Used to be great
My account stopped being able to be logged into, then my card stopped working, that was around June 1st.... so almost 2 months ago, and they have escalated it but no one answers, nothing is happening and i cant use the service i am still having to pay for.... so now i will do what i never do and leave a review cause people need to know this is how these cases are treated. When it works It works, a bit clunky sometimes and a bit meh customer service sometimes but usually its been good in the year+ i have used it, but i wouldn't rely on it and i wouldn't expect anything from their service team. They dont even answer the email thread unless i contact customer service on a new thread. If i reply they wont even answer in a week before i give up and start a new thread... save your money and save urself the hassle
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Terrible
The app is terrible. I requested support but haven't received a response in nearly a week. I'm giving it a 1-star rating because it's so bad.
App will not verify your age
I put my details in to the app while signing up and used my drivers license to prove my age (I’m 28) yet the AI denied it and told me to contact the support, so I did.
I sent the support a picture of both my drivers license and passport and they still told me they still couldn’t verify my age
I sent the support a picture of both my drivers license and passport and they still told me they still couldn’t verify my age
Lost Payment ring scare
I mislaid my payment Ring for a moment and found it very difficult to handle the situation to prevent any fraudulent use of the Ring. Two major problems faced me. The first is that I could not contact curve for Support and the second was that when I wanted to verify adding a new card it seemed to imply that I was going to pay curve the entire balance of that account rather than the 0.00 debit amount required to launch the Card I found this quite stressful.
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Very happy
Curve works seamlessly with my Astari ring. The ability to point it to any one of my cards is really useful.
Greatest
Very convenient, accessible and acceptable.
Awful service!!!
Card got blocked for security reasons, which I completely understand BUT getting no response from support to unblock for over 1 month. Complaint wasn’t taken seriously and just said we’ll get back to you… No offer of a refund for a subscription I couldn’t use! Stay clear!!
Very bad Kyc system
I was refused and my account closed just because no warning, no explanation, no reply. Stay away from this company.
Sign in
Apparently failed kyc can’t do f all about it, customer service NONE EXISTENT Can’t even sign up ABSOLUTELY GARBAGE
Worst customer service out there
Their ID check on me failed. Instead of offering an alternative method of validation I was prohibited from attempting a new application independently. When trying to resolve those I was sent LLM generated cookie cutter answers on how they have no obligation to engage with me.
No communication
Its been more than 10 days now, since i try to set up my account, upload driving license and photo for verification - app can’t do automatically, so message appears, they are doing manually and take few days.
Now its been 10 days now no update, no communication, nothing
Now its been 10 days now no update, no communication, nothing
Used curve for 15+ years now I’ve left
Curve used to be brilliant. They have added more of really useful features. But the service has got worse and worse over the last year. I’ve been asked ever other month to prove my earns. I send in. The the I’ll be asked again. My card gets blocked I have to prove earnings again. Lost my card prove earnings again. Questioning many transactions asking again where the money came from. Customer services takes weeks to respond but if you don’t send information in that they ask you for they block you card in days. Even though they don’t email or text you to say there’s a message in the app.
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Useless support even with Premium
As an investor, I’ve lost out. As a customer from the beginning I’ve lost out. These guys a Sham. Don’t be surprised when they collapse
Terrible support
Terrible customer support. ID validation fails with no reason and it says contact support. Have emailed multiple times and get zero response. Love the idea but service just not there
Not working and no customer support
I wanted to use the function go back in time and that’s the reason I paid for additional.
Even the function is developed by this company, it doesn’t work and I can’t even click the button. According to them, it’s system glitch and I would be reported when fixed shortly. Of course it won’t happen and I don’t understand how they can put the obvious critical glitch before paid users. Laughable level of quality. Keep your money on your side rather than being disgusted with the horrible service ever. The worst trusted financial institution comes to Curve
Even the function is developed by this company, it doesn’t work and I can’t even click the button. According to them, it’s system glitch and I would be reported when fixed shortly. Of course it won’t happen and I don’t understand how they can put the obvious critical glitch before paid users. Laughable level of quality. Keep your money on your side rather than being disgusted with the horrible service ever. The worst trusted financial institution comes to Curve
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Don’t bother
No support at all. Had to get the app to link my payment card with a payment ring. When I sent proof of ID ( driving licence and photo) it was rejected so had to contact support ( or the lack of it ) they said they they couldn’t verify my id and are unable to provide me with the reason why. So now I’m stuck with a £250 payment ring I can’t use ( just hoping I can retune it)
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