Joking, right?
The 5 star reviews are fake and paid for. You can tell just by reading them. Anyway, they said it would take a day to review my stuff manually. It’s been almost 3 days now. It’s like they’re understaffed or something? 🤷♂️ 4 days now. Still no review or update. Curve is terrible. The government needs to investigate this service and regulate it properly. Update: How many days has it been and still no one has reviewed my stuff? Should I sue? 6 days and still no review of my ID. Update: What is this, day 10 now and still no update. Curve sucks. Still nothing! Does anyone at curve actually work, or do they sit around and doing nothing all day?
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Can’t even sign up
As soon as I change my country to the UK (from the default option of +1 for the US), the interface drops the ‘continue’ button to the bottom of the screen, which is behind the giant keyboard - this means I can enter my phone number but can’t continue past the screen. There’s no option to hit enter or continue, so the user is stuck. I gave up and deleted the app.
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Awful Customer Service Speed
Functionality of the card and app are great, but my word the speed at which customer service respond to issues is criminal. My card keeps getting blocked for weeks at a time, despite me approving the transactions they flag. This then results in many scheduled or recurring payments being declined.
Card not working for 2 weeks- no help received
Despite contacting you every day for the last 17 days no help has been received. I doubt you will be refunding the charge you make for the Plus account
Good idea- Poor CS
Paying £9.99 pm only to have my card blocked for no reason and with no support. Start a support chat and you get the usual fintech support bots and agents that can’t close tickets fast enough without resolving anything. It’s a decent idea, but don’t rely on it as your main card
