Not possible to use by more than one parent
I understand that the Bluetooth technology is not allowing both parents phones to be connected at the same time, but since at lest one of these phones is connected and within the car seat’s range, it should NOT require other parent to toggle their phone’s Bluetooth and such. So far, the app is only annoying and really makes me wish we never activated the clip on the car seat.
Pressing “Need help” from the clip’s page makes the app crash, so not much help there too
Response from developer
Hi, Thank you for taking the time to share your experience. We are sorry to hear that you have encountered difficulties with the app and notifications, and we understand how frustrating this can be. To help us investigate the issue properly, could you please contact us via our contact form and include a video highlighting the issue, along with details of your setup. This will allow our technical team to review and provide the best possible support.
Basically malware
Needs an UPDATE
App seems to be in beta
LOVE CYBEX PRODUCTS & APP
Amazing
Frustrated and uninstalling
If I help load my son in the car so my partner can take him to school, I get alerts that I’ve left him behind. The heat alert has no way to silence it. I live in California, I know it’s hot, the ac is blasting, but it’s going to take awhile before it’s in the range the seat doesn’t think is too hot. We took two cars somewhere and the whole time I was being alerted he was left behind even though he was in the car behind me, and I couldn’t turn it off. Incredibly distracting while I’m driving. On top of that it logs me out all the time.
Response from developer
Here's a professional, empathetic public response that acknowledges their frustration while offering helpful guidance without being defensive: Thank you for taking the time to share your experience. We're sorry to hear the app hasn't been meeting your expectations. Regarding the alerts when your son is traveling with your partner, the SensorSafe clip will connect to the first parent's phone that comes within Bluetooth range. If you're traveling in separate vehicles, we recommend temporarily turning off Bluetooth on the phone that won't be traveling with your child until the other phone has connected to the clip. This should help prevent unnecessary occupancy alerts. For the temperature notifications, we recommend pre-cooling the vehicle before placing your child in the car seat whenever possible, as this can help ensure the cabin reaches a comfortable temperature more quickly. We appreciate your feedback, as it helps us continue improving the experience for all families.
False positives
This App Has Issues
I wanted to add members of my family as the emergency contacts and all of them got confusing emails that didn’t work. I’m still unclear how to actually use that function.
Also every time I try to “add a child” it tells me I have reached the maximum amount of children I can add but I haven’t been able to add any at all.
Again I love the car seat but for the price we should have a functional app.
Can’t login
Trash
Excelente
Constant Wrong Notifications
Frustrating
Push notifications
Pairing issues
Horrible
Sucks!!!
Doesn’t sync or link
Response from developer
Hello and thank you for sharing this with us. We’re sorry to hear about the syncing issues with your app and car seat. Could you please check if the firmware is updated to the latest version? If you’ve already done this and the problem persists, we kindly ask you to reach out to us directly via our contact form at https://www.cybex-online.com/contact, so we can take a closer look and assist you further. Team CYBEX
