Can’t get it to open
Response from developer
We're very sorry to hear that you have experienced this issue. There are currently no known issues with the app, so it sounds as though perhaps there may be a caching problem with the app on your device. If you can please contact us at nq-digital.subs@newsquest.co.uk, we will be happy to help get this resolved.
Brilliant!
Abysmal
Response from developer
Thank you for your feedback - We're very sorry to hear you have experienced this issue with the app. This is not expected behaviour, so can we please ask you to try uninstalling and reinstalling the app to clear any potential cached memory issues. This should hopefully resolve the issues you are experiencing, but if you have any further problems, please contact us at nq-digital.subs@newsquest.co.uk and we will be happy to help resolve these.
Reading an article? It will jump to the page before before you can!
very poor app and service. Not worth the subscription until it’s fixed.
Response from developer
Thank you for your feedback. We are aware of the issue in question which is affecting a small number of users and have an update ready to release for the app which will resolve this. This is currently in QA and will be released shortly. In the meantime, if you can please try restarting your device and uninstalling then reinstalling the app, this may resolve the issue. Please accept our apologies for the inconvenience caused.
Subscription Not Working
Now I can’t sign in or change my password. I can’t find a helpline as the stuff online is generic.
I feel as if I’ve wasted my money at moment and I’m no very happy about it.
Response from developer
We are very sorry to hear that you have experienced these problems accessing your subscription within the app. If you purchased your subscription via our website, you can change your password at https://www.dailyecho.co.uk/my/account/ using the 'I forgot my password' link. If you purchased within the app itself, you will not need to login and should be able to relink your subscription by tapping the 'Restore an app-only subscription' button on the My Account screen (accessed by tapping the Settings cog in the top right of the app). If you are still experiencing difficulties after trying this, please contact our customer support team at nq-digital.subs@newsquest.co.uk and they will help resolve this for you.
