Can’t log in
I can log in with my info on their website but the app says they cannot find my account so I can’t track my hours or baby’s activities throughout the day. That should never happen on an app I had to pay for. Have tried to reach out to support but the only option is to email and wait.
Overcharged
Why did I just get charged $23 instead of the listed 6.99?
At first it was great…
This worked well at first but I can no longer delete or edit events. Now, it just repeats events we no longer attend. I emailed the developers about it but no change. No point in using the calendar (the essential communication tool with our nanny) in this app. We have had to regroup and find another means of communicating about the kids’ schedules. Very disappointing especially for a paid app.
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Cumbersome
Not user friendly. I just can’t figure out how to use this app. I have to put each day’s shift in one day at a time. I got this app so I would save time but it definitely doesn’t do that. I tried to add the weekly shift via the calendar as recommended by the developer, but that still didn’t work.
When I enter a week of vacation at $0 it still calculates overtime for 104 hours even though I put the shift time as 9-5 at $0.
If there was something better I’d get it instead.
When I enter a week of vacation at $0 it still calculates overtime for 104 hours even though I put the shift time as 9-5 at $0.
If there was something better I’d get it instead.
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Idea is great
I have to use this for my job but it constantly freezes up. It takes me 5 times to upload one picture. I have to keep refreshing the app. To
Add anything else I have to take a deep breath and count to 7 because this app is getting on my last nerves.
Add anything else I have to take a deep breath and count to 7 because this app is getting on my last nerves.
Love this app, but doesn’t work with my current phone or update
I used to use this app all the time, but it’s currently not working with my new phone, and my boss had the exact same problem. Would love if we could start using this app wonderful app again! 🤍
Still not working with iPhone 15!
Please help get this working for iPhone 15. Mine is still not working. Thanks!
Almost great!
Good app, but could be great. We used another app prior to track our baby’s feedings, diapers, and growth. When we started working with a nanny, I wanted an app to to track naps, activities/field trips, and conversations that we’d want all care takers to know about. Sometimes my partner and I have to switch who is doing pick up last minute, so it’s good to have everyone on the same page. This app is great for the communication aspect. It also makes it easy to track info for multiple children and/or pets.
However, there are a couple of features I would love to see added/improved upon
1) when done one sends you a message through the app, you receive a notification but once you open the Lock Screen it’s gone. I really wish it would show numbers inside a red bubble on the app icon on the Home Screen like the mail/text app.
2) logging naps, etc. Sometimes I or my partner forget to log the start or end of a nap. I like to go back and enter in the information manually so we can see patterns. I’ve noticed if I can’t go back and adjust the time and date of when a nap was. The date is automatically logged as the current date.
However, there are a couple of features I would love to see added/improved upon
1) when done one sends you a message through the app, you receive a notification but once you open the Lock Screen it’s gone. I really wish it would show numbers inside a red bubble on the app icon on the Home Screen like the mail/text app.
2) logging naps, etc. Sometimes I or my partner forget to log the start or end of a nap. I like to go back and enter in the information manually so we can see patterns. I’ve noticed if I can’t go back and adjust the time and date of when a nap was. The date is automatically logged as the current date.
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Great for daily use :)
Very helpful app!
New update is worse
I was liking the app until this most recent update; now I get four simultaneous notifications with no info on any of them. “Baby drank a . Oz bottle at .” I don’t think it’s notifying me on naps either, which it used to. Also the interface is harder to look at now. I don’t care as much that she drank for 10 minutes, I’d rather see how much she drank, like it used to show. I’m sick of change for the sake of change, and not for the better. Annoying. Wish I could undo this crappy update.
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Had some issues with android in the beginning, but fixed now
Hope to see video upload capability added soon.
Easy to use - every person who is added as a caregiver pays.
The app is exactly what I was looking for to have easier handoffs to my nanny, but when I add my husband as a caregiver, it charges him as well. Not sure why each family member should pay for sharing the same account. Not sure if others have encountered this.
Really disappointing
I pod and downloaded this app to track my nanny share with my son. I have been unable to receive any emails to join the app despite the other family getting set up. I contacted the customer service group twice and no one ever responded. At a minimum I would have liked to receive a little help or insight as to what was wrong. This is a waste of my time and money.
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Great Way to Keep Records!
I really like the app and the convenience it brings communicating about the kids with my husband and our caretaker. We can easily see what they ate, are they drinking enough water, if they had a BM, if they took any medicine and did they have an activity or incident. It makes it so much easier and ensures we are all aware of what happened and what needs to happen.
I am hoping there are future improvements allowing entries for future days and also for recurring events eliminating the need to enter data that occurs daily.
Overall this is a great app I highly recommend!
I am hoping there are future improvements allowing entries for future days and also for recurring events eliminating the need to enter data that occurs daily.
Overall this is a great app I highly recommend!
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Calendar issues, no customer service
Our nanny is unable to view our shared calendar. Even after sending a few emails, reached out via social media, we’re not able to receive any sort of customer support for the app.
It’s pretty ok
This is the only app like this that I have experience with. I think it works pretty well. It can be slow and glitchy, freezing up at times. For instance I am currently trying to add a second family to my account and it has been spinning/loading for several minutes. Sometimes it freezes when adding a photo. Sometimes the same thing when editing an activity or meal for instance in the day. Wish it worked a bit better in that regard.
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Response from developer
Can you try the latest version 4? It has a ton of performance fixes :)
NANNY POV
As a nanny, I would like to be able to have different check in times for different children. It would be a better way to track how much each parents owes
Good concept but not quite there
Let me start by saying that the underlying concepts behind the design of this app is great. As someone hiring a new nanny having everything in one place is great. Having said that, there are some things that could use improvement.
Overall, certain features such as the shift management was not super intuitive. There is also no consideration when setting up a shift to include paid or unpaid breaks and/or lunch which can mess up the calculations (especially because the amount is showing gross not net). Further, there is no option to repeat a shift schedule which means each shift has to be put in one by one.
When inviting the nanny, make sure you use the right email. Couldn’t find a way to change the email for the nanny that I tried to add.
Lots of timeouts- it was frustrating to set things up because I saw a ton of spinning. I finally gave up and went with a different app.
Overall, certain features such as the shift management was not super intuitive. There is also no consideration when setting up a shift to include paid or unpaid breaks and/or lunch which can mess up the calculations (especially because the amount is showing gross not net). Further, there is no option to repeat a shift schedule which means each shift has to be put in one by one.
When inviting the nanny, make sure you use the right email. Couldn’t find a way to change the email for the nanny that I tried to add.
Lots of timeouts- it was frustrating to set things up because I saw a ton of spinning. I finally gave up and went with a different app.
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Useful but could be easier
We got this when we hired our first nanny. I liked that I could manage her schedule as well as track our daughter’s day. The “all in one” was the major selling point.
What could be better are two things:
1. I don’t like that my nanny needs a paid subscription to use the camera feature. My paid subscription should allow her to send me photos and videos of my daughter through the day. So instead we have to do that off platform which a) detracts from the all-in-one appeal, b) results in poor quality video because I have Apple and she is an Android user, and c) now I’m encouraging her to take photos which get stored on her phone... which I do NOT like (we are very protective of our daughter’s image).
2. The shifts feature with the nanny could be easier to navigate. I’d personally LOVE a calendar interface vs having to scroll dates. I frequently accidentally leave it on today’s date and end up creating duplicates and triplicates for the current date. It would also be awesome to have a designation like “scheduled” vs “completed” similar to how it already has the “paid” designation. That way I could “schedule,” and my nanny could acknowledge/ agree with the hours once the shift is over but all before I hit “paid” when it goes to payroll.
What could be better are two things:
1. I don’t like that my nanny needs a paid subscription to use the camera feature. My paid subscription should allow her to send me photos and videos of my daughter through the day. So instead we have to do that off platform which a) detracts from the all-in-one appeal, b) results in poor quality video because I have Apple and she is an Android user, and c) now I’m encouraging her to take photos which get stored on her phone... which I do NOT like (we are very protective of our daughter’s image).
2. The shifts feature with the nanny could be easier to navigate. I’d personally LOVE a calendar interface vs having to scroll dates. I frequently accidentally leave it on today’s date and end up creating duplicates and triplicates for the current date. It would also be awesome to have a designation like “scheduled” vs “completed” similar to how it already has the “paid” designation. That way I could “schedule,” and my nanny could acknowledge/ agree with the hours once the shift is over but all before I hit “paid” when it goes to payroll.
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App working much better now
This app has made our lives much easier, so I was so happy to see the issue I had was fixed! I had no idea I could just email you, silly me. thank you for letting me know! Thank you developer for responding to my review & for fixing what ever the problem was. Next time I have any problems, will definitely email! I appreciate the response time as well.
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Response from developer
Hey there, you could have just emailed me! This issue happens when you accidentally set your overtime rate to 0 and then work more than your normal work week. It’s a very easy fix, and will update all calculations. I can help you go through your history and make sure there weren’t any other weeks where this was the case. Just email me at dave@cubbynotes.com and we will work this out.
