Coach
Best system I have used. In app connections are easy and quick.
Customer service horrible
I have emailed with no response with some technical response. I had the originals, worked great, upgraded to blue years later, worked ok, upgraded to silver and it doesn’t time the same like the algorithm is off. I have done THOUSANDS of run throughs. Call customer service to get help and guy (Brett I think) just says “we have 5000 silvers out and there isn’t a problem yet. Instead of actually troubleshooting just insinuates that it’s my problem. I tell him I will try again and will call back if trouble persists….and he just hangs up one me!!! Seriously? I spend thousands over the years and this is how a customer is treated. Awful I will update if it gets better. I am not impressed
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App freezing.
Not able to track multiple splits out to 40 yards. We ran an event yesterday for an a former NFL defensive back. We used 3 sets of gates looking to track 10/20/40 split times. App failed after the first 20 minutes of timing. We had to use hand times. Fortunately, we had stop watches.
App Crashing
Literally used it until today with no problems. Crashes on multiple devices.
App doesn’t work anymore
Tried using the app after a few months only to find out it crashes constantly. Looks like other users have had similar experiences with no answers
