Solid testing system
We use Dashr for flys, agility drills, and jumps for several years. They keep making updates to increase the flexibility of the system. Highly recommend!
Coach
Best system I have used. In app connections are easy and quick.
Customer service horrible
I have emailed with no response with some technical response. I had the originals, worked great, upgraded to blue years later, worked ok, upgraded to silver and it doesn’t time the same like the algorithm is off. I have done THOUSANDS of run throughs. Call customer service to get help and guy (Brett I think) just says “we have 5000 silvers out and there isn’t a problem yet. Instead of actually troubleshooting just insinuates that it’s my problem. I tell him I will try again and will call back if trouble persists….and he just hangs up one me!!! Seriously? I spend thousands over the years and this is how a customer is treated. Awful I will update if it gets better. I am not impressed
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Response from developer
Hey Coach, apologies for this experience. It is our understanding that this is now resolved, if that is not the case - please reach back out (info@dashrsystems.com or 844-443-2747). Our customer service rep thought that the conversation was over after instructions were exchanged - he did not realize he ended the call prematurely. Note that Silver uses the same timing protocols as our other systems but you want to make sure the athlete run 2.5-5ft away from the laser so that you are not hitting their legs. You can also place it on taller tripods to extend that window to 1-6ft.
App freezing.
Not able to track multiple splits out to 40 yards. We ran an event yesterday for an a former NFL defensive back. We used 3 sets of gates looking to track 10/20/40 split times. App failed after the first 20 minutes of timing. We had to use hand times. Fortunately, we had stop watches.
App Crashing
Literally used it until today with no problems. Crashes on multiple devices.
