Excellent Service
I’ve been a user for over 6 years. The app works faultlessly with developers even listening and action on rider feedback. More importantly every single interaction I’ve had with the human side of this business has been first class.
Needs some adjustment
Over all the app is a good companion for the tracker but using it as a tag has some issues as I keep getting calls for bike moving without a tag despite checking it had connected before setting off and the notification for connecting and disconnecting doesn’t always happen which is annoying so I have to look on the app to check for confirmation either way.
It would also be nice if we got movement detection notifications through the app as an option instead of just having a limited number of text messages.
Also the map could do with being a bit more accurate as I’m finding the bike location is always 5-8 meters away from the actual location.
It would also be nice if we got movement detection notifications through the app as an option instead of just having a limited number of text messages.
Also the map could do with being a bit more accurate as I’m finding the bike location is always 5-8 meters away from the actual location.
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Constant crashes. Unusable
Ten hours ago they updated this app for “bug fixes”. Now the app constantly crashes and is unusable. It’s not fit for purpose.
Lumpy
Have such a problem between app & bike . It’s very slow to react to changes. May not renew subscription. Had many contacts with them lots of apologies wanting to put me through to customer services but it’s a technical issue. O well .
Still pretty unreliable app.
Unfortunately the app displays battery voltage information that differs from the web page- you need to fully close down the iOS app and open it back up for it to display the latest data.
