Oldest user!
I've had enough of knowing how bad this app is... they just raise the monthly fee to $30 more for an appt manager causing me to loose biz... who recently crashed for two days' I have 1000s of clients info in there that I'm going to lose but I no longer can support how badly they've disrespected me!
Stripe Services Don’t Like
I like the software and booking but I don’t like the Stripe Card Service Software. I have the M2 Card Reader so when my clients get charged their service fee I have to manually add the 2.6 % transaction fee + .10 cents and if a client leaves a tip stripe double takes the transaction fee. I don’t feel like my tip amount should have anything to do with the transaction. For example, if my client’s service totals $95, the transaction fee on top of that would be $97.57. When Stripe runs the transaction they take 2.6% + .10 cents out of $97.57 instead of $95. Then if my clients leaves me a $10 tip, Stripe takes the 2.6% + .10 cent fee out of the $107.57! I HATE! this part of the card system service that comes with the booking system!
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Not receiving all my money
I have been busy with other things as a small business owner and something I recently noticed while trying to save up for a house, is that I haven’t been receiving all my money. I’ll check a client out through the system and when it get deposited it doesn’t include the tip or the full service price. Example: I checked a client out with her service being $85 and including tip the total was $100, when it deposited into my account I only recorded 76… at first I just thought it took some time for it to register the tip but it doesn’t even deposit the service price!?! I did the math of one month of how much it says I made in the system and how much I actually received in my bank account and I’m missing over $1500! I liked this app for a while but that is just straight up robbery!! Owning a small business is already expensive enough where I spend $61 a month for the subscription, they take out a percentage every month of how much I make, on top of not giving me all my money!!!
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Love the app
Loving DaySmart — it’s a great software for salons! Easy to use and perfect for a solo hairstylist.
0/10 do not buy. This has been a horrible experience
We have been customers for 7 years now. Used to be a great service & then they took all the customer reps away & now it’s just ai garbage. We pay a lot of money for no help with tech issues never get any support
