Don’t Expect Resolution
Items reported in the app routinely get closed out with false or inaccurate resolutions. There is no accountability or care if things go unworked.
Never Works
This app never works. It either glitches at the point you need to enter an address or lets you get all the way to the end and then gives you an error message so you can’t submit it. Who knows how many tax payer dollars we’ve wasted on this app, which should be straightforward and simple but somehow never works.
DC city government fails to deliver on basic city services yet again.
DC city government fails to deliver on basic city services yet again.
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Unable to submit tickets
The app was fine for years and now I’m unable to get past the point of entering my address. I’m unable to submit any tickets through the app now. I hope it’s fixed soon.
no reason to use
yep dc doesn’t care so just another review saying how bad this app is so take that as what you will
Developers broke the app
It used to work fine. Then they “improved” it and now you can’t submit any tickets.
Was great - Please fix bug
Freezes half way through trying to submit a service request
Hopeless
After many months, the app still does not work. Amateurish and embarrassing. It says something about a city government that cannot run a simple on-line reporting service - and defiantly does not care that it can’t do it!
Location not working
The location selection was not worked for months rendering it useless. I called 311 to report it. They don’t care. Ask mayoral candidates their plans for fixing the issues with 311
Went from bad to worse
This app must be programmed by a bunch of monkeys. Actually I take that back they could probably do a better job. It asks you a bunch of questions when you put tickets in. The majority of questions don’t stop repeating themselves. For example they ask you three times for your phone number. They asking you to upload a picture at the beginning but then ask you again later if you uploaded a picture. It seems like basic common sense is not one of their strong points. Recently, the app freezes on the Map page. Impossible to get past that. Like everything DC does, there seems to be no oversight or intelligence as to how it is done. The city is great at burning through money and this is just another example of misuse of taxpayer money.
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Used to work great
Worked well before but now it’s useless. Fix this!
Don’t bother
Absolutely sucks. Can’t get past the photo upload.
Fix it
This the worst it can not fix on your location and freezing up
Location freezes app
This app worked fine until a few months ago. Now when you get to the location section, it won’t let you search for a location and freezes - so it’s unusable. It’s annoying because I can’t submit pictures if I have to call instead of use the app, so it’s more work for the city to figure out what I’m referencing. Please fix!!
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App Does Not Work
App doesn’t work when you open it. It’s stuck in the loading screen
Doesn’t work
Glitches when you get to the step where you have to enter the address, preventing you from submitting a 311 request. DC government, please fix this.
Buggy
Used to work well but this version crashes at various points in the process and won’t let you submit.
Barely functional
The app takes forever to open and logs you out after each use. This is a huge disappointment compared to previous versions.
App keeps freezing
The app worked fine until January of this year. Now it freezes when you get to the point where you need to enter the location of the problem you are trying to report. It gets stuck with the pin on the map somewhere on Pennsylvania Ave, you can’t enter a new address, move the pin on the map or even continue reporting. You have to close the app.
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Can’t Submit Request
On the location screen it flickers with some random address. It won’t allow me to just type in my address, instead it seems to be guessing (not at all well) and shifting the map back and forth.
No longer opens
Can’t even get the app to move past the opening screen. Pretty terrible…
