DC311

Government of the District of Columbia

Free

Details

Released
Updated
Version
Compatibility
Age Rating
Monetization
Size
Devices
Data updated
Languages

July 28, 2015
July 22, 2026
7.1.0
iOS 15.1+
4+
free
52.45MB
iPhone, iPad, iPod
8 hours ago
American English

Features

Developer

✨Promote your app ✨

📌Ready

Reviews summary↘︎

⭐101

Reviews↘︎

📝3+ tags

Tags↘︎

🔄4+ apps

Alternatives↘︎

❓4 answered

FAQ↘︎

📦~ in 1 month

Updates frequency↘︎

🖼️Get Icon

Icons↘︎

About

Access DC government services, numbers, and information through a unified platform. This app serves as a central point for constituents, residents, and visitors seeking assistance and details about city resources.

✓Access DC government services

✓Find DC government numbers

✓Get DC government information

✓One-stop service experience

✓Information for residents and visitors

Show original description

What users say

Summarized from real user reviews of DC311. Based on 62 reviews and a 1.3/5 average, it highlights the 2 positives and 62 negatives reviewers mention most about this Business app.

Positive things

💡Good concept for reporting issues
👍When it works, it's useful

Negative things

🐛App frequently freezes/crashes
🐛Login issues persist
🐛Unable to submit requests
🐛App does not open
🐛Location selection issues
🐛Repeatedly asks for information
🐛Clunky UI/UX
🐛Poor resolution of reported issues
🐛App is slow
🐛App is unstable
🐛Inconsistent functionality
🐛Geolocation issues
🐛App resets or loses status
🐛App logs out frequently
🐛Requires re-login each time
🐛Website is sometimes better
🐛Developers need to be fired
🐛Amateurish and embarrassing implementation
🐛No oversight or intelligence in development
🐛Misuse of taxpayer money
🐛Useless and worthless app
🐛App has been abandoned
🐛Defective from the get-go
🐛Poorly executed
🐛No app support
🐛Geolocation overrides manual address
🐛Submit button grayed out
🐛App crashes and reboots phone
🐛Error messages upon submission
🐛Slow loading times
🐛UI not optimized for mobile
🐛Map view issues
🐛Menu takes up too much screen
🐛Recent requests list stuck
🐛Map interface doesn't work
🐛Submission interface clunky
🐛Comment functionality removed
🐛Closed tickets don't update
🐛Font size too small
🐛Poor responsiveness
🐛Typeface small and hard to read
🐛Privacy policy acceptance each time
🐛No Touch ID login
🐛No fingerprint access
🐛Basic information repeated
🐛Lost data/no draft saving
🐛No user feedback on submission errors
🐛Old version worked better
🐛Services removed from new version
🐛Brittle, clunky, and slow
🐛Picky about location/address
🐛Screen slides to the right
🐛No place for residential parking enforcement
🐛Slow response time
🐛Dragging cursor shows zoom window
🐛App spins forever on submission
🐛No support request option
🐛App advertised within the app
🐛Clunky navigation
🐛Redundant pop-up reminders
🐛Done by a hobbyist
🐛App is a placebo

See all reviews

What's New in DC311

7.1.0

July 22, 2026

Bug fixes and API upgrades

User reviews

Most Recent Highest Rated Lowest Rated

Don’t Expect Resolution

Items reported in the app routinely get closed out with false or inaccurate resolutions. There is no accountability or care if things go unworked.

pcr0512

3 months ago

Never Works

This app never works. It either glitches at the point you need to enter an address or lets you get all the way to the end and then gives you an error message so you can’t submit it. Who knows how many tax payer dollars we’ve wasted on this app, which should be straightforward and simple but somehow never works.

DC city government fails to deliver on basic city services yet again.

Frustrated DC Resident 1

3 months ago

Unable to submit tickets

The app was fine for years and now I’m unable to get past the point of entering my address. I’m unable to submit any tickets through the app now. I hope it’s fixed soon.

AMKCBA

3 months ago

no reason to use

yep dc doesn’t care so just another review saying how bad this app is so take that as what you will

Tweetsss55

4 months ago

Developers broke the app

It used to work fine. Then they “improved” it and now you can’t submit any tickets.

JS12720

4 months ago

See 96 more reviews

Alternatives

KastleResident

by Kastle Systems

(108)

DC311 vs KastleResident

1.3 / 1.5Score

Datawatch Mobile Access

Mobile Access Control

(129)

DC311 vs Datawatch Mobile Access

1.3 / 2.6Score

The Player Progression Academy

by The Player Progression Academy LLC

(45)

DC311 vs The Player Progression Academy

1.3 / 3.6Score

OfficerReports

by OfficerReports, Inc.

(73)

DC311 vs OfficerReports

1.3 / 2.5Score

See similar apps

Developer apps

DCPS IMPACT

by Government of the District of Columbia

📚 Education

(6)

CSSD Mobile

by Government of the District of Columbia

🔍 Reference

(6)

DC DMV

Department of Motor Vehicles

(4.6K)

DC DMV MCS

by Government of the District of Columbia

DC Dept. App

by Government of the District of Columbia

(1)