Comparison

DC311 vs Datawatch Mobile Access

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head

DC311

Free

💼 Business

★ 1.362 ratingsView app →

Datawatch Mobile Access

Mobile Access Control

Free

💼 Business

★ 2.6129 ratingsView app →

About

DC311

Access DC government services, numbers, and information through a unified platform. This app serves as a central point for constituents, residents, and visitors seeking assistance and details about city resources.

Highlights

Access DC government services
Find DC government numbers
Get DC government information
One-stop service experience
Information for residents and visitors

Features

Read full description

The Office of Unified Communications’ (OUC) 311 Call Center Operation provides a one-stop service experience for constituents, residents and visitors searching for DC government services, numbers and information .

About

Datawatch Mobile Access

Control access to physical locations using your smartphone via Bluetooth or NFC. Integrate mobile credentials with Apple Wallet for seamless entry on iPhones and Apple Watches. Offers enhanced security and a user-friendly experience.

Highlights

Bluetooth and NFC access
Apple Wallet integration
User-friendly interface
Enhanced security
Replaces physical cards
Streamlined access management

Features

Read full description

Datawatch Systems Mobile Access is your go-to solution for access control utilizing Bluetooth or NFC functionality, now with the option to add a mobile credential to Apple Wallet for iPhone and Apple Watch. Datawatch Mobile Access is built with the latest mobile technology, ensuring a smooth and secure experience. Key Features: Secure Access: Gain entry with ease using Bluetooth or NFC technology Apple Wallet Integration: Add your mobile pass to Apple Wallet for quick and convenient access from your iPhone or Apple Watch. User-Friendly Interface: Enjoy a streamlined and intuitive interface that facilitates quick and easy navigation. Enhanced Security: Rely on advanced encryption and authentication methods that ensure the protection of your credentials. Convenience: Replace traditional access cards with your mobile device, reducing the need for physical cards and keys. Efficiency: Streamline access management with real-time updates and remote credential management. Elevate your access control experience with the Datawatch Systems Mobile Access app.

Screenshots

DC3114 screens

Datawatch Mobile Access4 screens

Verdict

The call

The clearest difference is rating: Datawatch Mobile Access at 2.6 against DC311's 1.3. DC311's advantage is update cadence (every 2 months vs every 3 months) and device support (3 vs 1). On price, review sentiment, ratings volume and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Datawatch Mobile Access holds the better App Store score, 2.6 against 1.3. Both are backed by a comparable volume of ratings — 62 and 129 respectively. Written reviews split almost evenly too, at 1% and 0% positive.

UpkeepUpdate frequency

DC311 ships an update every 2 months, Datawatch Mobile Access every 3 months. Both last shipped on September 19, 2026.

Scorecard3 real differences · 7 level

DC311 versus Datawatch Mobile Access: the parameters behind the verdict, then further details
Parameter	DC311	Datawatch Mobile Access
Price	Free	Free
Rating	1.3 (62 ratings)	2.6 (129 ratings) — better
Positive reviews	1.0% of reviews — better	0.0% of reviews
Number of ratings	62	129 — better
Update frequency	Every 2 months — better	Every 3 months
Ads	No	No
In-app purchases	No	No
Monetization	Free	Free
Devices	iPhone, iPad, iPod — better	iPhone
Requires iOS	15.1 — better	16.0
Further details — not scored
Size	52 MB	41 MB
Age rating	4+	4+
Developer	Government of the District of Columbia	Datawatch Systems Inc

Customer experience

DC311

All ratings62 ratings

Positive6.5%

Neutral0.0%

Negative93.5%

Written reviews101 reviews

Positive1.0%

Neutral2.0%

Negative97.0%

Datawatch Mobile Access

All ratings124 ratings

Positive37.1%

Neutral3.2%

Negative59.7%

Written reviews10 reviews

Positive0.0%

Neutral20.0%

Negative80.0%

Bugs and requests

DC311

Reported bugs

571 issues

App freezes at location screen
App freezes on map page
App freezes when trying to submit a service request
App freezes on loading screen
App crashes at various points

Show 566 more

App crashes when switching apps
App crashes when opening a submitted request
App crashes when trying to submit a request
App crashes frequently
Login screen freezes
Login issues
Login hangs after submitting credentials
Login does not work
Cannot log in
App does not open
App no longer opens for logged in users
App hangs on a white screen after login
App hangs after logging in
App spins forever on submission
App crashes or doesn't open
App resets or loses current status
App logs you out after each use
App logs out frequently
App requires re-login each time
App asks for extraneous data
App prevents selection of locations without a specific address
App glitches at address entry
App glitches out
App takes forever to open
App is slow
Submit button is grayed out
Error messages when submitting
App returns errors when submitting
App doesn't work
App is unusable
App is unstable
App is clunky
App is brittle
App is slow
App is unresponsive
App is difficult to use
App is poorly implemented
App is a wrapper for website with backend problems
App has backend problems
App UI is bad/not setup well for mobile
App UI is clunky
App UI is terrible
App UI is poor
Map interface doesn't work
Submission interface is clunky
Comment functionality removed
Closed tickets don't update
Geolocation overrides manual address
App crashes and reboots phone
App doesn't remember login
App doesn't save drafts
App doesn't save service requests in history
App has elementary UI/UX issues
App has no user feedback on submission errors
App has no help feature
App has redundant pop-up reminders
App has no Touch ID/fingerprint access
App has no place for residential parking enforcement
App has slow response time
App has poor responsiveness
App has issues with dragging cursor
App has issues with typeface size
App has issues with privacy policy acceptance
App has issues with repeated information entry
App has issues with lost data
App has issues with services removed
App has issues with location/address entry
App has issues with screen sliding
App has issues with menu items outside tappable area
App has issues with map view
App has issues with menu taking up screen
App has issues with recent requests list
App has issues with login verification
App has issues with chat function
App has issues with category completeness
App has issues with phone number repetition
App has issues with photo upload prompts
App has issues with location selection
App has issues with address entry
App has issues with submitting tickets
App has issues with resolution accuracy
App has issues with accountability
App has issues with basic city services
App has issues with glitches
App has issues with error messages
App has issues with wasted taxpayer dollars
App has issues with no reason to use
App has issues with developers breaking it
App has issues with freezing halfway through submission
App has issues with being hopeless
App has issues with being embarrassing
App has issues with not caring
App has issues with location not working
App has issues with repeating questions
App has issues with no oversight
App has issues with went from bad to worse
App has issues with programming by monkeys
App has issues with basic common sense
App has issues with used to work great
App has issues with don't bother
App has issues with absolutely sucks
App has issues with fix it
App has issues with worst it can not fix on your location
App has issues with unusable
App has issues with bare functional
App has issues with huge disappointment
App has issues with compared to previous versions
App has issues with flickering with random address
App has issues with guessing address
App has issues with no longer opens
App has issues with pretty terrible
App has issues with cannot complete basic service request
App has issues with worst of old DC
App has issues with works first time but then need to delete and reinstall
App has issues with non functional
App has issues with never opens
App has issues with frequently impossible
App has issues with super buggy
App has issues with super annoying
App has issues with worst app in history of App Store
App has issues with absolutely worthless app
App has issues with hate dc 311
App has issues with honestly disgraceful app
App has issues with literally the worst app
App has issues with completely useless 95% of the time
App has issues with please fire your developers and start over
App has issues with stalls on location page
App has issues with wastes time uploading photos
App has issues with currently not working
App has issues with frozen on 311 screen
App has issues with constantly crashes/won’t open
App has issues with splash screen
App has issues with forces to use website
App has issues with commendable idea
App has issues with gone from reliable to freezing up regularly
App has issues with downright dysfunctional
App has issues with crashes when switching apps
App has issues with forcing to log-in each time
App has issues with requests closed without any resolution
App has issues with no functionality
App has issues with no accountability
App has issues with app used to work well for me
App has issues with stopped working
App has issues with download and make one request, then stops working
App has issues with delete and re-install
App has issues with stops opening again
App has issues with happens on both iPad and iPhone
App has issues with website fortunately still works
App has issues with given up on the app
App has issues with app fails in location search
App has issues with no way to take you back to the 311 request
App has issues with must close and restart the app
App has issues with app has become non-functional
App has issues with stopped working in late 2025
App has issues with can’t get past splash screen
App has issues with can’t get through all choice screens to submit
App has issues with previous app is mainly a wrapper for website
App has issues with backend problems
App has issues with asks to login almost each time
App has issues with takes a while to verify password
App has issues with asks for extraneous data
App has issues with prevent selection of locations without a specific address
App has issues with no building there’s no address
App has issues with it's just not working anymore?
App has issues with what happened
App has issues with freezes anytime I try to submit a request
App has issues with please fix the login issue
App has issues with it's been over a year of this app not working
App has issues with please fix the login issue!
App has issues with it just spirals
App has issues with shame
App has issues with this is a shameful app
App has issues with dc - do better
App has issues with almost nothing works properly
App has issues with poor and incomplete functionality
App has issues with chat function doesn’t work at all
App has issues with categories for service request are not complete
App has issues with pretty useless
App has issues with still ended up having to call 311
App has issues with what I’ve needed is not available on the app
App has issues with very buggy
App has issues with great concept and UI
App has issues with can’t create a new request without taking a photo
App has issues with would like to see a list menu of new requests types
App has issues with map view is not optimized for mobile
App has issues with menu takes up more than half of the top screen
App has issues with “view recent requests” list stuck with a spinner and never loads
App has issues with horrible, horrible
App has issues with took a janky app that was functional and broke it
App has issues with recent "update"
App has issues with unusable
App has issues with unstable
App has issues with crashes every time you try to open a request
App has issues with rendering it useless
App has issues with can’t even log in
App has issues with this app is useless
App has issues with try to log in and am met by a spinning loading wheel
App has issues with never goes away
App has issues with dc government is explicitly telling you they don’t care
App has issues with no longer can login
App has issues with entering user id and password results in empty screen with spinning wheel
App has issues with guest mode still works
App has issues with every entry is from scratch
App has issues with no update in a year
App has issues with app seems to have been abandoned
App has issues with shame as this app has right idea poorly executed
App has issues with every app can be improved with a little attention
App has issues with crashes, or never opens
App has issues with awful
App has issues with thanks for failing at another service
App has issues with Bowser
App has issues with what junk
App has issues with reading the bad reviews
App has issues with decided to go ahead and give it a try anyway
App has issues with surely it will be faster than calling 311
App has issues with wrong
App has issues with entered all of the information for my book trash collection request
App has issues with got to the point of putting my contact information in
App has issues with the app seemed to just freeze
App has issues with it would not accept my contact information apparently
App has issues with it would be better for DC to simply get rid of this app altogether
App has issues with people don’t waste their time with it
App has issues with login hangs
App has issues with can no longer log in
App has issues with would much rather use this app than the website
App has issues with I can’t even log in anymore
App has issues with this app wasn’t efficient to begin with
App has issues with having to re-enter your address info despite having a completed profile
App has issues with now I can’t even log in
App has issues with for shame, Mayor Bowser
App has issues with really slow to use
App has issues with app is mainly a wrapper for website
App has issues with backend problems
App has issues with front end app now asks to login almost each time
App has issues with takes a while to verify password
App has issues with on putting in requests it often asks for extraneous data
App has issues with also prevent selection of locations without a specific address
App has issues with if there’s no building there’s no address
App has issues with needs work
App has issues with this app is an important tool for residents to access city services
App has issues with it is clunky
App has issues with it freezes up whenever I log into my account
App has issues with this does not keep me from submitting requests
App has issues with they take much longer
App has issues with it is harder to check the status
App has issues with they are not tied to my account
App has issues with app no longer opens for logged in users
App has issues with this app used to be convenient
App has issues with it no longer opens for users who choose to be in a logged in state
App has issues with what’s the point
App has issues with something else about DC that’s broken
App has issues with ugh
App has issues with can’t even log in anymore
App has issues with despite deleting and reinstalling
App has issues with this issue has persisted for months (at least)
App has issues with never mind all the other design/process issues with the app
App has issues with many the same with the full web site experience
App has issues with it’s all built on a Salesforce template with no meaningful maintenance or refinement
App has issues with but as it stands, Apple should force this out of the App Store
App has issues with it’s defective from the get go now
App has issues with works as guest only
App has issues with login doesn’t work
App has issues with it just hangs after submitting the login information
App has issues with that said, it works on guest mode
App has issues with it would be nice for login to work and have your contact/address information stored
App has issues with app does not let users log on
App has issues with to can register, but then you cannot log in
App has issues with could be good, if they cared
App has issues with the concept is good but the implementation is poor
App has issues with logins were broken about a month ago and are still down
App has issues with many categories of request aren’t in the system
App has issues with anything related to DGS such as parks and playgrounds
App has issues with or require you to know how DC government works internally
App has issues with for example, if a tree is down on a road or sidewalk, you put it in under tree inspection
App has issues with even though the description doesn’t sound appropriate
App has issues with login broken
App has issues with the app is pretty unresponsive
App has issues with the login functionality recently stopped working
App has issues with the app just hangs on a white screen
App has issues with needs an update badly
App has issues with this is a terrible app
App has issues with great premise but entirely botched execution
App has issues with service requests often ask for the same information more than once
App has issues with including contact info already included on the users profile
App has issues with app constantly logs me out
App has issues with despite checking "keep me logged in"
App has issues with requires that I log back and reset app permissions
App has issues with login issues
App has issues with there’s no app support
App has issues with app does not stay logged in
App has issues with inconsistent and problems
App has issues with depending on the service you have to enter more or less info
App has issues with some is crazy like illegal parking
App has issues with it asks for your phone number and then confirms your phone number and contact info on the next page
App has issues with why
App has issues with meanwhile it requires logging in each time you open the app
App has issues with can’t submit a request - screen doesn’t advance
App has issues with in trying to submit any sort of request such as bulk trash collection
App has issues with you get as far as selecting your location
App has issues with but then can’t proceed because there’s no way to advance the screen
App has issues with you’re simply stuck on “location” but can’t advance to “details.”
App has issues with what a waste
App has issues with totally pointless app
App has issues with geolocation override needed
App has issues with when you take a picture of the issue, the photo geolocation overrides the actual address entered into the issue details
App has issues with the geolocation of the photo can be significantly different from the actual issue address
App has issues with for example across the street or on an opposite corner of an intersection
App has issues with please implement an additional option to accept the photo geolocation address or the address manually entered into the issue details
App has issues with corrupted phone
App has issues with did not slay
App has issues with downloaded the app to try to submit a request
App has issues with the app crashed and then made my phone reboot
App has issues with after rebooting, no videos would play on the phone
App has issues with the phone would continually reboot randomly
App has issues with I had to try to restore my iPhone to factory settings
App has issues with be fail
App has issues with app does not slay
App has issues with do not download
App has issues with this is the best DC can do?
App has issues with this app constantly fails when you get to the point to submit a ticket
App has issues with "an error occured, please resubmit or call 311"
App has issues with submit button grayed out
App has issues with the submit button for a request is always grayed out
App has issues with even when every field is complete
App has issues with so you can’t use the app
App has issues with and have to call
App has issues with very annoying
App has issues with I think they cut me off!
App has issues with submitted several items the first day I downloaded the app
App has issues with it hasn’t worked since
App has issues with just say request can’t be submitted at this time
App has issues with kind of sus…
App has issues with does not work
App has issues with update 2/2022
App has issues with app still stinks
App has issues with unreliable
App has issues with always returns errors when I try to submit
App has issues with can’t submit a case
App has issues with also the app is very slow
App has issues with the website does work though
App has issues with works. can’t complain yet…
App has issues with I’m not sure what all these negative reviews are complaining about
App has issues with I opened the app, searched for yard waste, filled out all the necessary info, and it shot me a confirmation email
App has issues with now…whether they actually show up is another matter entirely
App has issues with but using the app itself was pretty seamless
App has issues with the slight exception of setting up an account
App has issues with I don’t particularly care about that part
App has issues with as long as the services I pay exorbitant taxes to fund actually take care of my issues
App has issues with worst app I’ve ever used
App has issues with for anything
App has issues with wish I could give it 0 stars
App has issues with took me 18 minutes to log a request
App has issues with it makes you enter your address several times
App has issues with kept crashing
App has issues with had to reload app a few times
App has issues with clunky
App has issues with why on earth did you stop using See Click Fix?
App has issues with also, would have been very helpful if DC had informed residents it was no longer using See Click Fix
App has issues with I actually had to Google to find out
App has issues with doesn’t work any more
App has issues with used to be able to submit requests here
App has issues with but now just get error messages
App has issues with never works!!! useless
App has issues with this piece of garbage app makes you go through the whole process of loading all the information
App has issues with and then submitting doesn’t even work
App has issues with this has been a constant issue for years
App has issues with and DC government doesn’t fix
App has issues with because they don’t actually want to deal with 311 requests
App has issues with so it’s easier just to have an app that doesn’t even work
App has issues with terrible, please user test and fix ASAP
App has issues with it looks good and seems like it should work well
App has issues with but there are so many elementary user interface and experience issues
App has issues with it seems like it was designed in haste for someone’s computer science final project
App has issues with and published in the app store without doing any beta testing
App has issues with having to re-enter basic profile information
App has issues with losing data because it won’t save a draft
App has issues with failing to accept a submission without any user feedback as to why
App has issues with and many other issues
App has issues with the old version seemed to work well enough
App has issues with did the basics
App has issues with this is simply terrible and highly frustrating
App has issues with because we residents really NEED it to work
App has issues with useless
App has issues with I downloaded this hoping there had been improvements since the last review
App has issues with not only is it difficult to use
App has issues with but even when you get through the entire process at the end you will get a message that an error occurred
App has issues with and to CALL 311 instead
App has issues with what is the point?
App has issues with does. not. work.
App has issues with the app produces an error message each time a request is submitted
App has issues with can’t put in service requests
App has issues with doesn’t work
App has issues with nice idea but what use is it when no one responds
App has issues with the app is nice and slick
App has issues with but what is the use when you open a ticket for parking enforcement
App has issues with and it's closed 2 days later with no action taken
App has issues with I've done this multiple times with the same end result
App has issues with ticket closed no action taken
App has issues with needed to be tested before releasing
App has issues with it’s really slow
App has issues with the login system is just sad
App has issues with about 90% of the time it’ll log you out
App has issues with so you have to wait for it to very slowly log in
App has issues with and sometimes it’ll incorrectly say that your password is wrong
App has issues with I use a password manager so I know it’s a backend server problem
App has issues with it should remember request types you use regularly
App has issues with so you don’t have to search every time
App has issues with the “did you attach a photo?” nag question should be skipped when you upload a photo
App has issues with complete garbage
App has issues with this app is a great example of just how terrible government-run digital services can be
App has issues with the list of nuisances you can report is long yet strangely limited
App has issues with there’s no way to report a blocked sidewalk, for example
App has issues with which is something that should be a no brainer when the user obviously has the technology to snap and upload a quick picture
App has issues with services they do let you report are sometimes confusing
App has issues with written in Public Works jargon with no description of what they mean
App has issues with there’s literally one just listed as “test”
App has issues with which I assume means “... my nerves.”
App has issues with the long processing times they report
App has issues with make you wonder why you even bothered in the first place
App has issues with if your city government can’t bother to care, why should you?
App has issues with this entire experience was obviously not developed with the user in mind
App has issues with not even 3rd or 4th in mind
App has issues with it’s Byzantine
App has issues with apathetic
App has issues with useless
App has issues with a complete mess
App has issues with so it’s the perfect reflection of your DC municipal government
App has issues with no longer works
App has issues with tickets no longer submit after upgrading to iOS 13.3
App has issues with UI is bad / not setup well for mobile
App has issues with would be great if it worked
App has issues with I thought maybe the interface being hard to use would be it’s only issue
App has issues with but it also crashes when trying to report something
App has issues with rendering the app useless
App has issues with poor execution
App has issues with this app is a step backwards from the SeeClickFix app it replaces
App has issues with the UI is pretty poor
App has issues with some menu elements are outside of the tappable area on my iPhoneX
App has issues with map functionality also needs work
App has issues with also it would be great if comment functionality was added back
App has issues with previously you could add new comments on a submitted ticket
App has issues with as far as I can tell, that is no longer an option
App has issues with side note, closed tickets don’t appear to update in the app
App has issues with not sure if this is the app’s fault or just the laziness of DC 311 not closing out tickets
App has issues with I have several that have been open forever
App has issues with app never works
App has issues with hate that when you call 311, they tell you that you can use the app but it doesn’t work
App has issues with every time I’ve tried to submit a request, it says try later or call 311
App has issues with what’s the point!?!?
App has issues with difficult
App has issues with got the hang of maneuvering through the old 311 App
App has issues with & now the “improved” version that is too difficult to simply put in a request!
App has issues with come on guys
App has issues with we are helping the city
App has issues with are you seriously trying to force us back to calling?!
App has issues with useless
App has issues with registration doesn’t work worth beans
App has issues with font size is too small
App has issues with extremely poor responsiveness when it works at all
App has issues with total waste of time
App has issues with a waste
App has issues with failure 100%
App has issues with why why
App has issues with goodwill
App has issues with app needs updating and improvements
App has issues with I agree with the previous reviewer!!
App has issues with does anyone from 311 keeps up with this app?
App has issues with seeing my issues are very similar to the one before me dating back several months!!
App has issues with this is a step backwards
App has issues with I’m not quite sure how you could make a worse version of the 311 app but DC govt figured out a way:
App has issues with map interface doesn’t work
App has issues with no ability to designate on a map outside of typing in physical address
App has issues with submission interface is clunky
App has issues with doesn’t allow dynamic scrolling
App has issues with please update this soon!
App has issues with broken
App has issues with this app desperately needs some TLC
App has issues with I’m completely unable to submit 311 requests through the app
App has issues with I just get error messages
App has issues with and sometimes I can’t even get all the way to the end of the request without the app crashing
App has issues with or the “continue” button being grayed out
App has issues with shouldn’t have to log in every time I want to report an issue
App has issues with the app requires you to log into your account each time you need to report an issue
App has issues with it should stay logged in or allow for fingerprint access
App has issues with good idea but needs work
App has issues with I like the idea of being able to submit a request for DC Services online
App has issues with but this app needs some serious tweaking
App has issues with first there is not fingerprint access
App has issues with next, it requires you to fill in all your contact data for each request
App has issues with even though you have a completed profile, which is ridiculous and wastes time
App has issues with the App also does not save all of your service requests in your history section
App has issues with like the original app
App has issues with which requires you to have to track it separately to be able to follow up on your issues
App has issues with additionally, the reported comments from DC Service Reps rarely show up explaining what actions were taken
App has issues with and why closed with no apparent action
App has issues with and last but not least, some of the services available for reporting under the original app were removed from this newest version
App has issues with i.e. being able to report overgrown yards in vacant houses
App has issues with hopefully changes will be made to improve this app
App has issues with really bad
App has issues with not sure how developers could take a mediocre app and make it worse
App has issues with but some problems at front end
App has issues with type face is incredibly small and hard to read, especially login
App has issues with no Touch ID login
App has issues with and you have to login each time (does save name/password)
App has issues with accept a privacy policy each time allowing access to all data!!
App has issues with which data?
App has issues with why data that’s not relevant to city services
App has issues with despite saving contact info in profile it asks you to fill in contact info each time when submitting service request
App has issues with failed the basics
App has issues with new APP lists ALL the city’s citizen requests, instead of my request
App has issues with (even after downloading new APP and choosing new password as instructed)
App has issues with this is a basic fail in that the developer did not test or did not care or did not understand the functions
App has issues with AS WELL the Mayor’s office in charge of the service did not have its responsible staffers test the APP
App has issues with really sad that DC staff allowed themselves to be embarrassed by this fail on so many levels
App has issues with please try harder
App has issues with we depend on you and would like to be supportive
App has issues with brittle, clunky, and slow
App has issues with just call 311
App has issues with this app is really, really, really hard to use
App has issues with it is extremely picky about entering a service location or address
App has issues with even for cases where this should not be necessary
App has issues with honestly you are better off just calling the number or making an online request through a proper website
App has issues with horrible app
App has issues with I think the point is to have people so frustrated using the app they stop complaining
App has issues with wow
App has issues with a light touch and the screen slides to the right
App has issues with and then you have to start over
App has issues with get better!!
App has issues with app doesn’t allow you to save your sign-in and/or password
App has issues with you have to put it in every time
App has issues with under request, no place for “residential parking enforcement”
App has issues with one can’t submit a request to have 1 or more vehicles ticketed
App has issues with due to 1. no residential parking pass, 2. non ward RP, 3. out of state, no RP pass
App has issues with response time is very slow
App has issues with terrible UI
App has issues with when i drag the cursor in a text field, it shows the view underneath in the zoom window
App has issues with i can’t see he text in which i am trying to reposition the cursor!
App has issues with bad app to get bad city services
App has issues with 90% of the time I try to submit a problem from this app it just spins forever
App has issues with the app won’t save a draft
App has issues with so you have to go through the entire submission process every time this happens
App has issues with I suggest taking pictures and submitting when you get to a desktop
App has issues with even when the submission works, most of the time 311 just closes the request with either zero comments or cryptic comments that don’t make sense
App has issues with I’m guessing the city keeps this app around as a placebo
App has issues with great in theory, not always in practice
App has issues with when the app is working, I’ve successfully submitted service requests that have all been resolved to my satisfaction
App has issues with however, 90% of the time the app crashes
App has issues with or after I try to submit a request, it just spins
App has issues with I have no idea where to submit a support request either
App has issues with since there’s no help feature on the app
App has issues with nice idea, clunky implementation
App has issues with stop advertising the app inside the app!!
App has issues with I already have it, I don't need the announcement every time I go to the app home screen
App has issues with clunky navigation
App has issues with very difficult to locate sub menu items
App has issues with why can't I stay logged in?
App has issues with very frustrating to have to login every time I check on the status of a request
App has issues with good idea but poorly implemented
App has issues with app requires to log in each time, even on personal devices
App has issues with should remember user, else point of app useless
App has issues with once app is installed, pop up window appears each time when app is opened, reminding user than there is an app
App has issues with entirely redundant as when app is opened, app is obviously already installed
App has issues with crashes frequently
App has issues with great idea and city is very responsive
App has issues with thank you!
App has issues with unfortunately, the app was done by a hobbyist

Requested features

14 requests

Fix the app
Improve the app
Add comment functionality back
Implement fingerprint access
Allow users to stay logged in

Show 9 more

Remember request types
Add residential parking enforcement category
Implement geolocation override option
Improve map functionality
Add dark mode
Add advanced analytics dashboard
Allow saving drafts
Provide user feedback on submission errors
Add support request feature

Datawatch Mobile Access

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

DC311

No in-app purchases

None

Datawatch Mobile Access

No in-app purchases

Questions

Is DC311 free?

DC311 is free to download, with no in-app purchases.

Is Datawatch Mobile Access free?

Datawatch Mobile Access is free to download, with no in-app purchases.

Which has better reviews, DC311 or Datawatch Mobile Access?

Datawatch Mobile Access is rated higher. DC311 averages 1.3 out of 5 from 62 ratings, while Datawatch Mobile Access averages 2.6 from 129 ratings.

Do DC311 or Datawatch Mobile Access have ads?

Neither DC311 nor Datawatch Mobile Access shows ads.

Which is updated more often, DC311 or Datawatch Mobile Access?

DC311 ships an update every 2 months, and Datawatch Mobile Access every 3 months. Most recently, DC311 was updated on September 19, 2026 and Datawatch Mobile Access on September 19, 2026.