Useless
Well that was an hour I won’t get back. Everything said it was Ok but then the end result was a fail. The retry failed so now it’s a manual submission at extra cost because the App is useless. I feel cheated to have to pay more because the App is rubbish.
Beware
Be careful with this company. After spending nearly an hour completing the online forms and using this app to scan my ID, the verification process failed.
I contacted customer support and requested a refund, but they refused to refund the full mount, keeping a £20 administration charge. I don’t understand what this charge covered, as my DBS application could not be completed and I did made all the effort.
As a result, I have no DBS check and I’m £20 out of pocket. Very disappointing.
I contacted customer support and requested a refund, but they refused to refund the full mount, keeping a £20 administration charge. I don’t understand what this charge covered, as my DBS application could not be completed and I did made all the effort.
As a result, I have no DBS check and I’m £20 out of pocket. Very disappointing.
Show more
Shocking. Not fit for purpose
Does not work in the slightest
DDC ID
Appalling app. It’s 2026 and it’s terrible. Functionally poor. Quality poor. Everything about it is awful
Horrendous
All I want to do is try and get an enhanced DBS check & this is honestly causing me so much stress. Twice now it’s failed & it’s so infuriating. I don’t know why they can’t just take your info via email. Really regret going with this company, they also charge you a fee for their service. Just appalling
Show more
