Awful
No matter how I upload my ID the same error message appears indicating difficulty reaching servers. Clearly the sign of an amateur company.
Awful
Time wasting
Hopeless
Impossible to use and no instructions
Useless
Well that was an hour I won’t get back. Everything said it was Ok but then the end result was a fail. The retry failed so now it’s a manual submission at extra cost because the App is useless. I feel cheated to have to pay more because the App is rubbish.
Beware
Be careful with this company. After spending nearly an hour completing the online forms and using this app to scan my ID, the verification process failed.
I contacted customer support and requested a refund, but they refused to refund the full mount, keeping a £20 administration charge. I don’t understand what this charge covered, as my DBS application could not be completed and I did made all the effort.
As a result, I have no DBS check and I’m £20 out of pocket. Very disappointing.
I contacted customer support and requested a refund, but they refused to refund the full mount, keeping a £20 administration charge. I don’t understand what this charge covered, as my DBS application could not be completed and I did made all the effort.
As a result, I have no DBS check and I’m £20 out of pocket. Very disappointing.
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