Shocking. Not fit for purpose
Does not work in the slightest
DDC ID
Appalling app. It’s 2026 and it’s terrible. Functionally poor. Quality poor. Everything about it is awful
Horrendous
All I want to do is try and get an enhanced DBS check & this is honestly causing me so much stress. Twice now it’s failed & it’s so infuriating. I don’t know why they can’t just take your info via email. Really regret going with this company, they also charge you a fee for their service. Just appalling
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Doesn’t Work
Terrible app, doesn’t work!
Avoid at all costs
This is one of the worst apps I have EVER come across. Why Step by Step decided to use them, I do not know. It will only let you scan the QR code once (which is found online once you’ve registered - this is not made clear to you) and doesn’t accept your face scan once you’ve scanned your passport, meaning you have to send your documents off via special post. An absolute waste of time.
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