Why do I always have to log in when I open the app???
It's sooo annoying because i deal with many customers going in and out of loaners and i have to log in like 6000 times a day
GARBAGE APP
Imagine having to sign in 50 times to try to get a contract started in front of a customer. Something that should take 5 minutes ends up taking almost half an hour sometimes. What an absolute joke of an application and they see how many people complain but do nothing about it. I hope our dealership finds another application to use because this is absolutely horrible.
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AWFUL
BOTH DEALERWARE MOBILE AND WEB ARE AWFUL. SO MANY GLITCHES. WOULD NOT RECOMMEND.
The system is very poor
This is the worst app I have ever used.The name of the service consultant disappears when setting up the contract.You can't return when selecting a vehicle. Once you return, you need to re-enter customer information.
Needs a update asap
Please for the love of god fix this issue constantly everyday…
Keeps glitching .. very annoying when we need the app for rush hour at a dealership
Keeps glitching .. very annoying when we need the app for rush hour at a dealership
App Bug
The app used to work perfectly but now I am finding that I can’t even sign into it without it glitching out and having me resign it just for 2 seconds later to do the same thing all over again. The app is the only way to upload images to the vehicles upon returns and it limits you to 6-9 tops. Sometimes when you are uploading the pictures it will initially show that all of your pictures are then but then when saving it… after it takes minutes to upload… there will only be half of the pictures there.
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It get bugged all the time
Once I login I try to get some customer or car information and ask me to log in again, this happens over and over while I’m trying to use it from my cellphone
Needs a update asap
Please for the love of god fix this issue constantly everyday…
Keeps glitching .. very annoying when we need the app for rush hour at a dealership
Keeps glitching .. very annoying when we need the app for rush hour at a dealership
Works when it wants to
App used to be great, don’t know what happened but who wants to pay for a service that works half the time?
Response from developer
We’re sorry to hear about your recent experience. We’re continuously working to improve app performance and reliability, and your feedback helps us prioritize fixes. Please reach out to support@dealerware.com so we can look into any specific issues you're facing.
Could be improved
The app is easy to use, however can we make it so I don’t have to log in every day? Or at least make Face ID work
Constant Problems
Both the web and mobile service constantly is either slow or just refuses to load pages just usually gives you the “Something went wrong” message. Only way to use it half the time is to log out and back in multiple times to get a page to load. The servers must be run by a single person because I swear. Please. Stop. Updating. The. UI. Just fix what you already have stop making new dashboards.
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Response from developer
We’re sorry to hear about your recent experience. We’re continuously working to improve app performance and reliability, and your feedback helps us prioritize fixes. Please reach out to support@dealerware.com so we can look into any specific issues you're facing.
Could be better
Ever since this app updated it no longer uses face id to allow you to login and I can never load the vehicle list on the application.
Good concept, poor execution
We switched from TSD and I was really excited to use this program. This app is so glitchy, constantly getting “something is amiss” messages at bottom of screen. Can’t update/change vehicle issues, they can only be resolved. Meaning if new damage has occurred on that same panel I now have to create a whole new “issue” whereas before we could just add additional photos. It’s like reinventing the wheel every time. The constant glitches cause the system to back out of the contract creating sometimes multiple “pending” contracts. When photographing vehicle damages it will back out to the main contract page AFTER I’ve hit save, but it has not saved the issue/photos. No way to view all of my customers open contracts on the desktop app. When I search by my last name (as the service advisor) it is pulling up right now four contracts, including two which were canceled. When I search by my first name it shows me three, which includes one of the canceled ones that displayed previously and TWO that didn’t show at all when I searched by last name. Sadly, for whatever reason, it is not showing the other additional open contacts that I know I have, and will only display when I search specifically by the customers name. Very disappointed in this application.
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Response from developer
We’re sorry to hear about your experience and appreciate your detailed feedback. Our team is actively working on app stability and usability improvements, and your insights help us prioritize fixes. We'd love to troubleshoot these issues further—please reach out to our support team at support@dealerware.com so we can assist you directly.
Please bring back the option to send a text for the client to input all information!!!!
Please bring back the option to send a text for the client to input all information!!!!
Needs to be more user friendly
They need to have the option again to have the app remember my account name at the very least. I shouldn’t have to type in the username everyday that I use it.
Updated app issues
Please stop updating the app! Every time it is updated it gets worse and less user friendly. Just fix the bugs without changing everything.
Problems with the newest update:
-unable to open/enlarge pictures of insurance or vehicle issues
-when a $0 amount is owed it only gives you the option to “charge now” or “charge later”. We used to be able to just finish the contract without charging anything
-unable to find a vehicle under the plate number. There are multiples of the same vehicle that are no longer in use and have already been “disposed” in the system.
Problems with the newest update:
-unable to open/enlarge pictures of insurance or vehicle issues
-when a $0 amount is owed it only gives you the option to “charge now” or “charge later”. We used to be able to just finish the contract without charging anything
-unable to find a vehicle under the plate number. There are multiples of the same vehicle that are no longer in use and have already been “disposed” in the system.
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Response from developer
Thank you for sharing your feedback with us. We appreciate your patience and understanding as we continuously work to improve our app. We understand your concerns, and we've taken your feedback to heart. With our latest update in 3.0.1, we have made substantial changes to address the issues you mentioned. We are actively working on the feedback around zooming-in for insurance images and plan to have a fix in our upcoming fast-follow release.
Camera messed up
The camera is messed up when using the app, I can never focus on the license. I move left and the camera doesn’t. There is something very wrong with it. It is unusable at this moment. This app constantly crashes and gives me errors. Than it freezes when taking a picture of insurance; constantly.
Response from developer
Hi John, the latest release of our DW Mobile 3.0 app should fix this orientation issue. Appreciate your feedback.
Stop Changing things that aren’t broken
Work UI ever, why do you keep making this app more difficult to use? Not user friendly at all, how about you fix the bugs it has like not being able to start a contract on mobile and going to PC to start it manually? Worst UI ever
0/0 stars if I could
0/0 stars if I could
Too many issues
When the app is working it is great but it’s rare. It’s constantly crashes forcing me to log in about 8 times a day. It has a thing comes up at the bottom of the screen regularly that say server error which leads to me having to restart loaner contracts every time. It is not the WiFi because everything else at the dealership works with the WiFi. It makes my job very stressful
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Issue with Older iPhones
I like the app, but Dealerware does not appear fully compatible with my iPhone 6s, I have to delete and re-download the app every day - otherwise it will not allow new contract entry - very annoying. Should support phones up to at least 10 years age.
