Crashes every single day, various reasons
My business forces the use of this app that wastes more time than it saves. It’s a daily occurrence that the app will crash randomly during chat use, video playback, customer review, etc. Despite the verification of up to date app versions and device software, it is a constant struggle to justify its use while it is so time consuming to restart any given task. During video recording, any interruption on the device you’re using is liable and likely to crash the app or cease recording ability — which is arguably the main purpose of this whole app!
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Absolute frustration
First things first.. this doesn’t even deserve a one star rating. Secondly I never thought that a simple inspection app could have so many glaring issues. There are many many issues that need to be fixed mainly with video errors. My phone switching orientation for a portrait to landscape should not affect the video and make me have to waste time and restart the video. I work at an incredibly busy shop and this has been nothing but absolute madness. Having to redo inspection videos several times because of issues with video encoding when I have a full shop and 10 cars outside waiting. FIX YOUR APP
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Extremely slow and unreliable
Mykaarma is extremely slow and poorly designed for real world. Video uploads take an unreasonable amount of time and often disrupt workflow entirely. It is difficult to track basic information like who has pulled or is quoting parts which creates constant confusion and unnecessary delays .
communication with service advisors through the app is unreliable and inefficient messages are disorganized hard to follow and not suited for professional service environment overall this app feels unfinished and frustrating to use it slows down productivity instead of improving it and urgently needs major performance and usability improvements to be functional in a shop setting.
communication with service advisors through the app is unreliable and inefficient messages are disorganized hard to follow and not suited for professional service environment overall this app feels unfinished and frustrating to use it slows down productivity instead of improving it and urgently needs major performance and usability improvements to be functional in a shop setting.
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Great… just don’t turn off phone or temporarily close the app.
Everything about the app is intuitive which is nice… until you realize that you cannot put the app in background or turn off phone in between pauses of your video—massive battery hog and a potential for screen burn. Hope this gets addressed.
Fix small things
I use this everyday for work, I take all of the main shop videos for techs. One frustrating thing I noticed, I get endless loading screens constantly. After completing a video and trying to search another RO, I will have long loading times, sometimes won’t even load. I’m forced to close the app and to restart. Another nice feature to have, would be have the app upload in the background if the app isn’t open. I don’t have a company iPad/phone, I use my own device. I don’t use company WiFi, it’s awful. I use my own data for everything.
Besides the small annoying bugs. I like the app overall. I wish we could adjust the circled area, or maybe add arrows or text on the picture. I won’t take away my 1 star until the endless loading screens are fixed.
Besides the small annoying bugs. I like the app overall. I wish we could adjust the circled area, or maybe add arrows or text on the picture. I won’t take away my 1 star until the endless loading screens are fixed.
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