No way to call
Thieves broke camera 12 / 26 I cannot find a phone number to repair the problem and still paying for service. Send me a number
Amazing support
Sahil from their technical support was knowledgeable, helpful, and a few minutes with him saved us valuable time.
Seamless Operation for just over a year now. Feel so much safer
It has required no attention on my behalf since installing it it has functioned seamlessly. I have a hardwired camera watching my drive and car and it’s great to know there are eyes on my drive and car 24/7 when camera is triggered.. sleep much better. Love Derp Sentinel
Awful App & Service
We are one of the original customers and I can assure you greed and outsourcing has obliterated the integrity of this service. They will not do anything to help us with faulty equipment unless we pay 300% more than what we’re paying now. That is NOT an exaggeration, I promise! We have been working on remedying the problem and the only time we can talk with a representative is AFTER 8 pm. There are no normal business hours for US customers. Then there’s this horrible app! It will not play back video, there is just a spinning wheel, then a message that the video is not ready yet…a video from TEN hours ago! How on earth is it not ready yet?!! And that message pops up for ALL videos! You can not connect (live) to a camera in a timely manner - it takes 30 seconds in some instances! I’m not sure where the disconnect is - the app or the service, but either way it’s unacceptable. Please do yourself a favor & choose a different service! This one has unfortunately turned to complete garbage. And when I say unfortunately - I mean it because when we first got our system, it was the absolute best, top of the line. We are gifting ourselves a new system for Christmas!
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Excellent security
It learned to not trigger guard review when our dog is walking around. Always feel safe when leaving on trip.
App could use some updates. Integration into HomeKit would be nice. App also takes over audio/video. Can’t see live video in PIP or watch or listen to anything overlaying live video feed. App needs to allow normal multitasking.
App could use some updates. Integration into HomeKit would be nice. App also takes over audio/video. Can’t see live video in PIP or watch or listen to anything overlaying live video feed. App needs to allow normal multitasking.
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