Former happy customer
I was an original customer. I waited patiently for version 2.0. I only had three cameras , I could never get all three to consistently stay connected to my network. Same placement as previous cameras. Set up router in central location. I understand that live monitoring cost money. But the new monitoring huge increase even with the discount had me cancel service and self monitor. The batteries needed constant care even the one plugged in. Way too much self service for a product charging in excess of $200 a month.
I switched to Poe cameras with a much better app and interface and much less per month.
I switched to Poe cameras with a much better app and interface and much less per month.
Show more
Happy Cudtomer
I have had my system for about 18 months. We had one 2am incident that was handled rapidly and well exactly as I hoped it was. I love that the system is on 24/7 I have peace of mind at home
No way to call
Thieves broke camera 12 / 26 I cannot find a phone number to repair the problem and still paying for service. Send me a number
Amazing support
Sahil from their technical support was knowledgeable, helpful, and a few minutes with him saved us valuable time.
Seamless Operation for just over a year now. Feel so much safer
It has required no attention on my behalf since installing it it has functioned seamlessly. I have a hardwired camera watching my drive and car and it’s great to know there are eyes on my drive and car 24/7 when camera is triggered.. sleep much better. Love Derp Sentinel
Awful App & Service
We are one of the original customers and I can assure you greed and outsourcing has obliterated the integrity of this service. They will not do anything to help us with faulty equipment unless we pay 300% more than what we’re paying now. That is NOT an exaggeration, I promise! We have been working on remedying the problem and the only time we can talk with a representative is AFTER 8 pm. There are no normal business hours for US customers. Then there’s this horrible app! It will not play back video, there is just a spinning wheel, then a message that the video is not ready yet…a video from TEN hours ago! How on earth is it not ready yet?!! And that message pops up for ALL videos! You can not connect (live) to a camera in a timely manner - it takes 30 seconds in some instances! I’m not sure where the disconnect is - the app or the service, but either way it’s unacceptable. Please do yourself a favor & choose a different service! This one has unfortunately turned to complete garbage. And when I say unfortunately - I mean it because when we first got our system, it was the absolute best, top of the line. We are gifting ourselves a new system for Christmas!
Show more
Excellent security
It learned to not trigger guard review when our dog is walking around. Always feel safe when leaving on trip.
App could use some updates. Integration into HomeKit would be nice. App also takes over audio/video. Can’t see live video in PIP or watch or listen to anything overlaying live video feed. App needs to allow normal multitasking.
App could use some updates. Integration into HomeKit would be nice. App also takes over audio/video. Can’t see live video in PIP or watch or listen to anything overlaying live video feed. App needs to allow normal multitasking.
Show more
Good System
System works great. Guards do what they’re supposed to. They help when I need it. Worth it.
Excellent Security, But Room for Improvement
I signed up for a security system three years ago, but what I really got was true peace of mind. Whether I’m out of town or fast asleep, I never worry because I know the guards are always watching. While the app hasn’t changed much over the years, and there’s room for improvement, I’m excited to see how the company evolves with advancing technology. Want real security and peace of mind? Get Deep Sentinel.
Show more
Terrible
Will never use them again.
Ads displayed
Ads are now displaying inside the Deep Sentinel app main page. Is this new?
Bait and Switch
I've been a customer for over five years, but unfortunately, my experience has soured due to the company's refusal to honor their equipment warranty and increasing their rates by a outrageous amount. As a result, I decided to cancel my service. I strongly advise against doing business with this company.
Show more
Love it!
This system has worked very well for me over the years. The price and service is definitely not comparable to standard cameras but quite frankly due to the lev of service they offer. The appItself has been developing over the years which is understandable and has greatly improved. Given my phones software is always up to date which greatly helps. Over all great app, system and service imo
Show more
Great concept - app needs help
Legacy customer here. I’m supposed to rate the app only but despite being promised my rates would never change, they are 300% higher now. I didn’t even upgrade to their new DS2 hardware to avoid the new pricing but guess I got hit with it anyway.
The app is very basic. The push alerts are helpful… but sorting event history isn’t straightforward. Also, there is often a lag or incomplete data / video in the app. I’m told it is “syncing” with their cloud server and will be available shortly. It sometimes never shows up even though I’m supposed to be able to access the video locally. I’ve never been able to.
The app supports iOS 17 but it’s lacking a lot of features that other apps have. If they didn’t have live security guard monitoring, not sure I’d use the service.
The app is very basic. The push alerts are helpful… but sorting event history isn’t straightforward. Also, there is often a lag or incomplete data / video in the app. I’m told it is “syncing” with their cloud server and will be available shortly. It sometimes never shows up even though I’m supposed to be able to access the video locally. I’ve never been able to.
The app supports iOS 17 but it’s lacking a lot of features that other apps have. If they didn’t have live security guard monitoring, not sure I’d use the service.
Show more
400% rate increase and data open to everyone
I was one of the legacy customers who were promised our rates would never increase. Well got a call my rate would increase by over 400%.
Also while browsing the website I had access to all the customer service messages with everyone personal information including name address and safe words. Not sure who else had access but seems like the company is doing their best to not tell you about it.
Also while browsing the website I had access to all the customer service messages with everyone personal information including name address and safe words. Not sure who else had access but seems like the company is doing their best to not tell you about it.
Show more
Actual humans watch your cameras!
The app lets you go back through the recorded footage to see when the guards interact with people on the property, set hours, notifications, etc.
Amazing Service
Since getting Deep Sentinel my wife and I are sleeping better knowing we have guards watching the house. We’ve had some car break-ins recently and it’s not to have have to feel worried every night.
The app is straight forward, intuitive and easy to use. It works well and we even get notified if a package gets dropped off. I am extremely happy with the app and service and would highly recommend it.
The app is straight forward, intuitive and easy to use. It works well and we even get notified if a package gets dropped off. I am extremely happy with the app and service and would highly recommend it.
Show more
It’s a must
The best security system ever you can get. You will have peace of mind all the time, and nothing in the market can make you feel safter than Deep Sentinel.
For the app only
Alright we got the screen size fixed. Now we need to work on the battery level. It stays at 100% and never says when it’s out. I have to go out and check at the camera to verify it’s not working any more. Please correct.
Response from developer
The recent App update (this week) fixes the issues on iphone 14 and 15. Please check if you have the most recent version. If you're still having issues, please contact us at 833-983-6006.
App is horrific
Just signed up great concept and works ok however this app is trash. Gives the wrong battery life, offline when it’s not, private mode is hit or miss, going back requires luck. The functions of this app are trash. Great product to a degree camera quality is poor and battery life is trash. The cameras also do not work accurately and consistently.
Show more
