Lots of bugs - No updates for months
Logging in
Response from developer
Hello, thank you for sharing your experience. We're sorry to hear that the app is logging you out again, especially after the issue was previously resolved. We understand how frustrating this can be. Please email us at support@defendercameras.com with details of the issue so we can investigate and assist you further. Best Regards, Stephanie | Defender Customer Experience Expert
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Very disappointed with Defender Cameras and their customer support.
I already owned a Defender system with 3 cameras, and nowhere during the cloud subscription purchase process was it clearly explained which camera models were actually compatible with that specific cloud plan. Because of that lack of information, I ended up purchasing the wrong cloud service.
After realizing the issue, Defender refused both options that any reasonable company should offer in this situation: either refunding my money or changing the cloud subscription to the correct compatible version. Instead, they simply blamed the purchasing process and said they could not help.
Trying to reduce my losses, I even purchased another model called Defender Go because it was cheaper and I thought it would at least work with the cloud plan I had already paid for. But again, nowhere was it clearly stated that Defender Go cameras use a completely different app and are NOT compatible with the regular Defender cloud service.
So now I’ve had problems TWICE:
- My original 3-camera system became basically useless for the cloud plan I purchased.
- I had to spend more money trying to fix the situation myself.
- I still lose the money from the incorrect cloud subscription.
- Customer support was extremely slow and unhelpful the entire time.
Yes, I may still be able to return the Defender Go cameras, but that does not solve the fact that I am still taking a financial loss because Defender failed to clearly explain compatibility between their own products and services.
A company should make compatibility information obvious BEFORE customers pay. This entire experience has been frustrating, confusing, and unnecessarily expensive.
Response from developer
Hello Daiana, We’re very sorry to hear about your experience and understand how frustrating this situation has been. We appreciate you taking the time to share your detailed feedback regarding the cloud subscription compatibility and setup process. We would like the opportunity to review your case further and see how we can help. Please email us at support@defendercameras.com with your order details. If you have already contacted our support team, please provide your ticket number so we can locate your case and assist further. Best Regards, Stephanie | Defender Customer Experience Expert
