Useless app
The app is actually useless. It’s difficult to sign into. It’s ridiculous that you need to sign into it every time you open it on your phone.
Do not do use DentiCare
Do Not Use DentiCare !!!!! They are an absolute scam, they rip off their customers. They also process direct debits of almost double the amount with asking for your permission. They are one of the grubbiest companies I have ever seen
No essential features on the app
The app only offers a high level review of your currently payment plan. There’s no live chat to help answer questions. Nowhere you can download your MONTHLY health fund payment receipt to claim from insurance. They used to email you every month now they stopped it, but please make sure that customer can download themself at least? It’s kind of useless to be honest.
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Terrible App
Have been paying my daughters braces via DentiCare for past year and a half. Would be nice if the app actually worked. My name, email and account details are all correct however the app keeps telling me they’re not ….. I can’t even create an account.
Always logs me out!!
Why does this app constantly log me out? So annoying that I have to log in every. single. time. I want to use the app! Ridiculous!
Does not work if you have a hyphen in your name :(
The app will not let me register, it says ‘incorrect format’ because my name has a hyphen in it, but I can’t register without the hyphen as it doesn’t match my registered plan. Is there any chance you can fix this please?
Much better app
The new update has improved this app.
Easy to use and manage the payments which is its purpose. Very happy with the update.
Easy to use and manage the payments which is its purpose. Very happy with the update.
Dodgy company
I can accept a late fee but this company is ruthless. For example, a late payment was made with the required late fee. An additional $22.00 was attached as a “reprocessing fee”. Then an extra $38.00 reprocessing fee plus a mysterious $3.50 with another outrageous $16.50 reprocessing fee! Crazy greedy and immoral.
Also early on I paid manually and didn’t update the automatic payment information so would constantly get voicemail harassment. I decided to ring the company and explained to the lady I was paying manually ie THE ACCOUNT IS BEING PAID and did not think it was right to get a late fee when it wasn’t late.
Also the company changed its bank details last year and when money was taken out of my account by a mysterious entity I contacted the bank to cancel my card as it looked like fraud.
I then got calls from real people demanding I contact the bank and explain that it’s them. I told the fellow that how do I know that YOU are not a fraud and he scoffed at me. At this time I was bedbound recovering from a bypass which I explained and sure enough while sick and bedridden, the voicemail calls started up again.
Also early on I paid manually and didn’t update the automatic payment information so would constantly get voicemail harassment. I decided to ring the company and explained to the lady I was paying manually ie THE ACCOUNT IS BEING PAID and did not think it was right to get a late fee when it wasn’t late.
Also the company changed its bank details last year and when money was taken out of my account by a mysterious entity I contacted the bank to cancel my card as it looked like fraud.
I then got calls from real people demanding I contact the bank and explain that it’s them. I told the fellow that how do I know that YOU are not a fraud and he scoffed at me. At this time I was bedbound recovering from a bypass which I explained and sure enough while sick and bedridden, the voicemail calls started up again.
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Horrible
This app is impossible to use, glitches when I open it and won’t let me register for an account despite using the correct email - I have been getting emails from DentiCare for the last year since starting with them, so I know it is correct. This is the same email I gave them and that they have on record. The customer service is awful, I called up to make a payment over the phone and also asked for help setting up the app as it wasn’t letting me log in, after processing the payment she said that there were people waiting on hold so she wouldn’t help me with the app, and that I would have to call back again despite having already waited on hold for half an hour. She wanted me to wait on hold a second time instead of helping me??? They constantly leave me voicemails using the wrong first name, despite my email records showing they have the correct name for me on my payment plan. Overall has just been a horrible, stressful and unpleasant experience.
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Can’t make a payment
App won’t let me make an extra payment, I need to login every time I open it , even have set up that Face ID , when finally login I select make a payment and app just shuts down.
Bad
Pretty awful and so is the company. They’ve been charging me an extra 6 dollars without making it clear on the app. So, I make sure I have the 335.25 in my account only for it to dishonour and they take more money from me. Nice move guys. Not dodgy at all…
Penalties for paying early
I made a $600 payment and got charged $10 for doing so.! What a rip off ! Trying to get ahead and get it paid off yet you penalise me for doing so
Useless
Useless
Denticare App Will not Load or Delete!
App has not worked for over a month! It just keeps trying to load but wont! I have called Denticare & they suggested to delete the App from my phone & then Reinstall. I deleted the App but its still there..it wont remove! I need, can someone help me please!
Response from developer
Hi, Thank you for reaching out regarding the DentiCare app. I am sorry to hear you are experiencing issues with the app. Can you please advise what device you are using ie. iphone 11 etc. Can you also please advise your Plan Number so I can investigate the details in the back end. To liaise directly with myself please email: product@sliqpay.com Thank You, Kylie Manning DentiCare Product
Dodgy service - unreliable app
Shonkey brothers!
App tells first payment processed; debt reduced by 8%; yay
Then I get a notification ( same day) payment failed: fee incurred and amt still owing.
Ring both numbers both times recorded message saying to call back during office hours - in which time zone? It’s 1:30pm on a Monday
Double shonky! So not resolved. Regret going on this payment plan.
App tells first payment processed; debt reduced by 8%; yay
Then I get a notification ( same day) payment failed: fee incurred and amt still owing.
Ring both numbers both times recorded message saying to call back during office hours - in which time zone? It’s 1:30pm on a Monday
Double shonky! So not resolved. Regret going on this payment plan.
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Opportunistic AF
So there’s no way to set up reminders for payment due dates… very convenient for DentiCare, because if you miss a payment they can charge you a $16.50 reprocessing fee 🤠
Bad as
My app doesn’t work at all when on it, it just keeps loading and that’s it basically. I wish I can add a photo of the screenshot so you can see. It’s been like this for months and months. I have the latest apple device iphobe 13 pro Max. Please let me know how to sort it out as I need to know the balance owing on my account. If the app worked it would’ve been the greatest app bcoz it has everything in there.
Thanks
Thanks
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Things you could work on
why do i have to login EVERY time i get out the app it’s annoying and unnecessary
Jesscia C
Super handy! I love that it has a percentage of how much you’ve paid, and so much easier to do extra payments rather then waiting on the phone.
Can’t paste in text fields
Not possible to paste either my account number, or my password. This means I’m not able to choose a super-secure password, because I’m limited to something short enough to type in every time. One star.
Developers: please fix
Developers: please fix
