Cancelled order
Terrible customer service, cancelled a sale because they thought it was a fake bag - it wasn’t. Did not return my customer service request for three weeks. Then told me I should have added a tracking number when I couldn’t even send it because they had cancelled it. Worst customer service!
Extremely disappointed with Depop’s customer service
I would strongly recommend being cautious when using Depop, especially if you run into an issue with your account or a refund. My experience with their customer service has been extremely frustrating.
Communication was honestly horrible. I sent multiple emails about several issues and it took an extremely long time to receive a response. When I finally did, the response felt very generic and automated, and none of my actual issues were properly addressed.
My account was suspended/locked, and while I was unable to access my account or respond to the buyer, a refund was automatically accepted. I had no opportunity to properly respond or resolve the situation myself. I also had an issue with a purchase I had already made when my account was suspended, and despite contacting Depop about it, this was never properly addressed or resolved either.
Overall, I felt completely ignored and extremely disappointed with how the situation was handled. I understand that issues can happen, but the lack of communication, the extremely long response times, and the fact that my concerns were never properly resolved made this a really horrible experience. I just want other users to be aware of how difficult it can be to get help when something goes wrong.
Communication was honestly horrible. I sent multiple emails about several issues and it took an extremely long time to receive a response. When I finally did, the response felt very generic and automated, and none of my actual issues were properly addressed.
My account was suspended/locked, and while I was unable to access my account or respond to the buyer, a refund was automatically accepted. I had no opportunity to properly respond or resolve the situation myself. I also had an issue with a purchase I had already made when my account was suspended, and despite contacting Depop about it, this was never properly addressed or resolved either.
Overall, I felt completely ignored and extremely disappointed with how the situation was handled. I understand that issues can happen, but the lack of communication, the extremely long response times, and the fact that my concerns were never properly resolved made this a really horrible experience. I just want other users to be aware of how difficult it can be to get help when something goes wrong.
Show more
slow payout
Depop payment payouts seem to take forever despite shipping immediately; expected date changes daily so its hard to know when you are going to recieve your money. Vinted pay next day yet the minimum threshold for instant payment on depop is something dumb like 100 items.
New pricing strategy makes it confusing as a buyer. RIP
New pricing strategy makes it confusing as a buyer. RIP
Show more
Love this app
I certainly will be using this a lot!!!!!
G
Good
