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Deutsche Bank photoTAN

Deutsche Bank photoTAN

by Deutsche Bank AG

1.2K ratings
111 reviews
💰 Finance
Free

Details

  • Released
  • Updated
  • November 9, 2014
  • October 8, 2025

Developer

Deutsche Bank AG
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❓5 answered
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📦w/o updates
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About

Securely approve online banking transactions with this app. It offers two methods: scanning a graphic to generate a transaction number or using a push notification for direct confirmation. The app is protected by a PIN or biometric data.

✓Secure order approval
✓photoTAN graphic scanning
✓photoTAN push notifications
✓PIN and biometric protection
✓Online and mobile banking integration
Show original description

What users say

Summarized from real user reviews of Deutsche Bank photoTAN. Based on 1.2K reviews and a 4.8/5 average, it highlights the 3 positives and 3 negatives reviewers mention most about this Finance app.

Positive things

  • 🚀Easy and convenient
  • 🔒Excellent data protection
  • 👍Simple and straightforward

Negative things

  • 🐛Crashes frequently
  • 🤯Complicated activation process
  • 😤Unreliable after updates
See all reviews

What's New in Deutsche Bank photoTAN

3.9.1

October 8, 2025

We are constantly working to add new features to our app, optimize existing features, and fix any errors.

User reviews

Most RecentHighest RatedLowest Rated

App keeps crashing

App keeps crashing as soon as it’s open, not even enough time to scan the photoTAN or approval push notification. Currently it’s not usable at all. Please fix it!
EvilPlanetEvilPlanet

Response from developer

Thank you for your feedback. We are very sorry that there were technical difficulties. Our service is, of course, happy to assist you. You can reach us 24/7 at (069) 910-10000.

Unkompliziert

Wenn man Probleme hat, ist die App beziehungsweise die Homepage leicht zu verstehen und man kann unkompliziert und schnell Hilfe bekommen.
Diluch74Diluch74

Nur Probleme

Anfangs funktionierte sie sehr gut , aber seit Wochen stürzt sie nur noch ab somit kann man nichts online erledigen.
Ela 48Ela 48

Response from developer

Wir bedauern die derzeitigen Schwierigkeiten mit der App. Bei Fragen oder wenn Sie Unterstützung benötigen, rufen Sie gerne unseren technischen Support unter (069) 910 - 10030 an.

Meh

Switching phones is a 2-3 business days headache
QDawg98QDawg98

Response from developer

We are sorry that the new app does not currently meet your expectations. We are continuously developing it and constantly improving its features. If you have any questions or need assistance, please feel free to call our technical support at (069) 910 - 10025.

Mr

4
HanyeleniHanyeleni
See 106 more reviews

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User experience

🐞

Reported Bugs

3 issues

Activation not working after device switch

Bug

App crashes on launch

Bug

Activation gets lost after updates

Bug
✨

Requested Features

2 requests

Simplified login process

Feature

Better compatibility with newer devices

Feature

FAQ

What does the Deutsche Bank photoTAN app do?

The photoTAN app allows you to securely approve your banking orders, such as transfers made through online or mobile banking. It provides a secure method to confirm your transactions, ensuring the safety of your financial activities.

How do I use the photoTAN app?

You can use the app in two ways: 'photoTAN' involves scanning a graphic to generate a transaction number (TAN) which you then enter into the order. Alternatively, 'photoTAN push' allows you to check the transaction data and confirm the order directly within the app via a push notification.

Is the photoTAN app secure?

Yes, the app is protected by a PIN of your choice or by using biometric data such as fingerprint or facial recognition. This ensures that only you can access and approve your banking transactions.

Can I still set up a new photoTAN procedure?

As of August 25, 2025, it is no longer possible to set up new photoTAN security procedures. However, any existing active photoTAN procedures can continue to be used. Deutsche Bank's BestSign security procedure will replace photoTAN and is set up directly within the Deutsche Bank app.

What are the benefits of using photoTAN push?

PhotoTAN push offers added convenience for approving orders. After reviewing the transaction details, you can confirm the order directly within the app, streamlining the approval process compared to manually scanning a graphic and entering a TAN.