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My WebID

My WebID

Identifizierung & Unterschrift

500 ratings
174 reviews
💰 Finance
🛍️ Shopping
Free

Details

Released
June 12, 2019
Updated
October 26, 2026

Developer

WebID Solutions GmbH
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My WebID screenshot #1 for iPhone
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About

This app streamlines identification and electronic signature processes. It offers secure, GDPR-compliant methods for identity verification, including video identification and digital ID functions. Easily sign documents electronically with legally valid e-signatures.

✓All identification procedures
✓Electronic signatures
✓GDPR compliant
✓Server in Germany
✓Video identification
✓ID card verification
✓Digital identity
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What users say about My WebID

Reviews of My WebID are mostly negative: the Finance app is rated 4.4/5 from 500 App Store ratings. What users like most: respectful and patient staff, fast and efficient process. Top complaints: rude and unprofessional staff behavior, extremely long wait times. Summarized from real user reviews.

Positive things

  • 👍Respectful and patient staff
  • 🚀Fast and efficient process
  • 👨‍💼Professional and helpful employees
  • ✅User-friendly identification service
  • 🌍Multilingual support available
  • 💪Successful verification completion

Negative things

  • 😠Rude and unprofessional staff behavior
  • ⏱️Extremely long wait times
  • 🔌Frequent connection drops and disconnections
  • 🗣️Language barriers with operators
  • 😤Impatient and dismissive employees
  • 🎯Poor user interface design
  • 📱App-only functionality limitations
  • 🚫Limited document type acceptance
  • 🔄Repeated process restarts after failures
  • 📞Unreliable phone connections
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+1

What's New in My WebID

10.3.0

October 26, 2026

This update makes our identification solution smoother and more user-friendly. Improved • UI enhancements for better clarity and usability. • Performance optimized – faster loading and smoother processes. Fixed • Minor issues resolved. Feedback? Let us know – thanks!

More

User reviews

Most RecentHighest RatedLowest Rated

Grausam

Connecting to employee…
Mehr Info gibt es nicht! Keine es dauert heute etwas länger, ca 20 min oder irgendetwas nützliches… die Welt bleibt nicht stehen, niemand kann stundenlang warten oder jegliche Info.
RRalf.77

So far so good

Lange Wartezeit für Mitarbeiter, aber dann zielstrebig und schneller Prozess.
VVidaLoca

Quick & precise !

The process was quick and precise and very patient and respectful agent.
MMJHDeutsch

Wtf

We moesten een web id doen voor onze reis die reeds geboekt was te voltooien. Na 15 pogingen is het eindelijk gelukt. De eerste keren was enkel in Duits beschikbaar en toen we niet konden communiceren legden ze gewoon af. Of er was enkel 1 richting audio. Na 16 de keer en enkele uren later eindelijk een goede communicatie en in het Engels.
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SSpeedyvince

schlecht

so schlecht🙂
MSmong ad ra sớm
See 169 more reviews

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User experience

🐞

Reported Bugs

10 issues

Connection drops during verification process

Bug

Calls get cut off mid-process

Bug

Voiceover and on-screen instructions not synchronized

Bug

App crashes when rotating device or accessing phone number field

Bug

Passport not accepted despite being valid German-issued document

Bug

Residency permit rejected in favor of ID card only

Bug

Unable to correct mistakes in entered information

Bug

White input box invisible on white background

Bug

Unstable data center connections

Bug

Poor audio quality during video calls

Bug
✨

Requested Features

10 requests

AI-powered automated verification system

Feature

Clearer TAN (Transaction Authentication Number) explanation

Feature

Better on-screen instructions and voiceover synchronization

Feature

Support for multiple document types (passports, residency permits)

Feature

Improved web browser interface

Feature

More obvious input field visibility

Feature

Better training video with detailed process steps

Feature

Flexible appointment scheduling (not just morning slots)

Feature

Customer service contact link

Feature

Appointment booking system with shorter wait times

Feature

FAQ

What does the My WebID app do?

The My WebID app allows users to complete all identification procedures and electronic signature processes within a single application. It supports various identification methods, including video identification, online banking, ID card photos, digital identity, and the eID function.

What are the key features of My WebID?

Key features include comprehensive identification procedures, legally valid electronic signatures, GDPR compliance with servers located in Germany, and high-security identification methods like video identification. It also supports ID card verification and digital identity functions.

Is My WebID free to use?

Based on the provided information, the app is available for free. There are no mentions of in-app purchases or subscription fees, indicating it is a free service for users.

What are the requirements for using My WebID?

To use the app, you need to download it and follow the on-screen instructions. A stable internet connection, preferably Wi-Fi, is recommended for smooth operation. Good lighting is also advised for ID card identification, and the ID document should be clean and undamaged.

How does the identification process work?

The identification process is designed to be simple. After downloading the app, you follow the instructions provided. You may need to enter a TAN and potentially use your camera for methods like video identification or ID card photos. The app only requires camera authorization.