Comparison

Commerzbank Banking vs My WebID

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Commerzbank Banking

Manage your finances conveniently and securely from anywhere. This app offers quick access to account balances, transaction history, and card management. It also facilitates faster transfers and provides real-time account alerts for peace of mind.

Highlights
  • Financial overview
  • Quick login (biometric)
  • Card management (PIN change, block)
  • Faster transfers (photoTAN, Instant Payment)
  • Standing orders management
  • Real-time account alarms
  • ATM and branch finder
Features
Read full description

All the advantages of modern mobile banking with the security of a major German bank. Banking is quick and easy with the Commerzbank App, whenever you want and wherever you are. Your bank is always with you. FUNCTIONS • Financial overview: all account balances and transactions at a glance • Quick login: by fingerprint or facial recognition (Touch ID/ Face ID) • Card management: easily change your PIN or block your card in an emergency • Faster transfer: speedy and safe with photoTAN and Instant Payment as well as photo transfers with QR Codes, remittance slips and invoice scan • Standing orders: view, change, create or delete • Account alarm: push notifications about account movements, in real time, to your mobile • Finder: find nearby ATMs and Commerzbank branches • Many more practical functions SECURITY • Biometric login: Login secure and in seconds with Touch ID or Face ID • Security guarantee: financial losses not caused by negligence will be fully reimbursed • photoTAN: innovative security method for secure transfers • Apple Pay: encrypted transactions without sharing card details or PINs FEEDBACK Do you have a great idea for our banking app? Do you have a question? Simply use the feedback function in the app or send an e-mail to: directbanking@commerzbank.com PREREQUISITES • Camera: for photo transfers to read invoices, remittance slips or QR codes • Microphone: to use call from-within-the-app function • Location approval: to search for ATMs and branches • Contacts: to send money to your contacts • Network: the app requires an internet connection to the bank. To check the connection, we need the right to view the network status. • Hard-/software checks of your device: At runtime, we check known, security-relevant attack vectors (e.g. rooted/jailbreak, malicious apps, etc.) • faceID usage: to make easier login for the customers NOTE With iOS, rights are always assigned in groups. So, we need to request permissions for all topics, even if we only need one permission from the group. We use these rights only for the purposes mentioned here, within the app, and do not access your personal data. A detailed explanation can be found further down in the App Store, at the link "Privacy Policy".

About

My WebID

This app streamlines identification and electronic signature processes. It offers secure, GDPR-compliant methods for identity verification, including video identification and digital ID functions. Easily sign documents electronically with legally valid e-signatures.

Highlights
  • All identification procedures
  • Electronic signatures
  • GDPR compliant
  • Server in Germany
  • Video identification
  • ID card verification
  • Digital identity
Read full description

My WebID • all identification procedures and e-signature via one app • data protection compliant according to GDPR, server in Germany • from the inventor of online video identification for the highest level of security (anti money laundering law-compliant video identification for banks) With the My WebID app you carry out every identification - with video, online banking, ID card photos, digital identity or eID function - in just a few steps. 1. Download the app 2. Follow the instructions 3. Enter your TAN - done. Your legally valid electronic signature with e-signature is just as easy. The My WebID app only needs authorization for the camera. Tips: • Make sure you have a stable internet connection to ensure smooth operation. WiFi is better than mobile data. • Good lighting helps to identify the ID card. • The ID document should be clean and undamaged and not covered by your hand.

Screenshots

Commerzbank Banking4 screens
My WebID4 screens

Verdict

The call

The clearest difference is rating: Commerzbank Banking at 4.7 against My WebID's 4.4. Commerzbank Banking also leads on ratings volume (2.8K vs 488). My WebID's advantage is device support (3 vs 1) and iOS requirement (15.0 vs 17.0). On price, review sentiment, update cadence and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Commerzbank Banking holds the better App Store score, 4.7 against 4.4. That said, the two scores are not equally well evidenced: Commerzbank Banking has 2.8K ratings behind it against 488, so its average is the more settled of the two. Written reviews point the same way: 53% of Commerzbank Banking's written reviews are positive against 46% of My WebID's.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly every 3 weeks. Both last shipped on September 23, 2026.

Scorecard4 real differences · 6 level
Commerzbank Banking versus My WebID: the parameters behind the verdict, then further details
ParameterCommerzbank BankingMy WebID
PriceFreeFree
Rating4.7 (2.8K ratings) — better4.4 (488 ratings)
Positive reviews52.8% of reviews — better45.9% of reviews
Number of ratings2.8K — better488
Update frequencyEvery 3 weeksEvery 3 weeks
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhoneiPhone, iPad, iPod — better
Requires iOS17.015.0 — better
Further details — not scored
Size394 MB185 MB
Age rating4+4+
DeveloperCommerzbank AGWebID Solutions GmbH

Customer experience

Commerzbank Banking

All ratings2,785 ratings
Positive93.6%
Neutral2.4%
Negative4.0%
Written reviews375 reviews
Positive52.8%
Neutral9.6%
Negative37.6%

My WebID

All ratings488 ratings
Positive84.2%
Neutral4.1%
Negative11.7%
Written reviews172 reviews
Positive45.9%
Neutral7.0%
Negative47.1%

User reviews

Commerzbank Banking

From 2.8K App Store ratings

What we love

  • 🚀 Stable and reliable app
  • 👍 Intuitive and easy to use
  • 🌐 Supports English language
  • 💳 Useful banking features

Room to improve

  • 🐛 Bugs and crashes after updates
  • ⏱️ Slow transaction updates
  • 🔒 Inconvenient 2-factor authentication
  • 🇩🇪 Lack of full English support

My WebID

From 488 App Store ratings

What we love

  • 👍 Respectful and patient staff
  • 🚀 Fast and efficient process
  • 👨‍💼 Professional and helpful employees
  • ✅ User-friendly identification service
  • 🌍 Multilingual support available

Room to improve

  • 😠 Rude and unprofessional staff behavior
  • ⏱️ Extremely long wait times
  • 🔌 Frequent connection drops and disconnections
  • 🗣️ Language barriers with operators
  • 😤 Impatient and dismissive employees

Bugs and requests

Commerzbank Banking

Reported bugs

4 issues
  • App freezes or crashes after updates
  • Face ID/fingerprint login not working
  • Inconsistent transaction reporting
  • Inability to change credit card limits

Requested features

4 requests
  • Improve transaction history and balance display
  • Add more language options beyond German and English
  • Streamline authentication process
  • Integrate stock trading functionality

My WebID

Reported bugs

10 issues
  • Connection drops during verification process
  • Calls get cut off mid-process
  • Voiceover and on-screen instructions not synchronized
  • App crashes when rotating device or accessing phone number field
  • Passport not accepted despite being valid German-issued document
Show 5 more
  • Residency permit rejected in favor of ID card only
  • Unable to correct mistakes in entered information
  • White input box invisible on white background
  • Unstable data center connections
  • Poor audio quality during video calls

Requested features

10 requests
  • AI-powered automated verification system
  • Clearer TAN (Transaction Authentication Number) explanation
  • Better on-screen instructions and voiceover synchronization
  • Support for multiple document types (passports, residency permits)
  • Improved web browser interface
Show 5 more
  • More obvious input field visibility
  • Better training video with detailed process steps
  • Flexible appointment scheduling (not just morning slots)
  • Customer service contact link
  • Appointment booking system with shorter wait times

In-app purchases

None

Commerzbank Banking

No in-app purchases

None

My WebID

No in-app purchases

Questions

Is Commerzbank Banking free?
Commerzbank Banking is free to download, with no in-app purchases.
Is My WebID free?
My WebID is free to download, with no in-app purchases.
Which has better reviews, Commerzbank Banking or My WebID?
Commerzbank Banking is rated higher. Commerzbank Banking averages 4.7 out of 5 from 2.8K ratings, while My WebID averages 4.4 from 488 ratings.
Do Commerzbank Banking or My WebID have ads?
Neither Commerzbank Banking nor My WebID shows ads.
Which is updated more often, Commerzbank Banking or My WebID?
Commerzbank Banking ships an update every 3 weeks, and My WebID every 3 weeks. Most recently, Commerzbank Banking was updated on September 23, 2026 and My WebID on September 23, 2026.

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