Commerzbank Banking vs My WebID
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Commerzbank Banking
Manage your finances conveniently and securely from anywhere. This app offers quick access to account balances, transaction history, and card management. It also facilitates faster transfers and provides real-time account alerts for peace of mind.
- Financial overview
- Quick login (biometric)
- Card management (PIN change, block)
- Faster transfers (photoTAN, Instant Payment)
- Standing orders management
- Real-time account alarms
- ATM and branch finder
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All the advantages of modern mobile banking with the security of a major German bank. Banking is quick and easy with the Commerzbank App, whenever you want and wherever you are. Your bank is always with you. FUNCTIONS • Financial overview: all account balances and transactions at a glance • Quick login: by fingerprint or facial recognition (Touch ID/ Face ID) • Card management: easily change your PIN or block your card in an emergency • Faster transfer: speedy and safe with photoTAN and Instant Payment as well as photo transfers with QR Codes, remittance slips and invoice scan • Standing orders: view, change, create or delete • Account alarm: push notifications about account movements, in real time, to your mobile • Finder: find nearby ATMs and Commerzbank branches • Many more practical functions SECURITY • Biometric login: Login secure and in seconds with Touch ID or Face ID • Security guarantee: financial losses not caused by negligence will be fully reimbursed • photoTAN: innovative security method for secure transfers • Apple Pay: encrypted transactions without sharing card details or PINs FEEDBACK Do you have a great idea for our banking app? Do you have a question? Simply use the feedback function in the app or send an e-mail to: directbanking@commerzbank.com PREREQUISITES • Camera: for photo transfers to read invoices, remittance slips or QR codes • Microphone: to use call from-within-the-app function • Location approval: to search for ATMs and branches • Contacts: to send money to your contacts • Network: the app requires an internet connection to the bank. To check the connection, we need the right to view the network status. • Hard-/software checks of your device: At runtime, we check known, security-relevant attack vectors (e.g. rooted/jailbreak, malicious apps, etc.) • faceID usage: to make easier login for the customers NOTE With iOS, rights are always assigned in groups. So, we need to request permissions for all topics, even if we only need one permission from the group. We use these rights only for the purposes mentioned here, within the app, and do not access your personal data. A detailed explanation can be found further down in the App Store, at the link "Privacy Policy".
My WebID
This app streamlines identification and electronic signature processes. It offers secure, GDPR-compliant methods for identity verification, including video identification and digital ID functions. Easily sign documents electronically with legally valid e-signatures.
- All identification procedures
- Electronic signatures
- GDPR compliant
- Server in Germany
- Video identification
- ID card verification
- Digital identity
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My WebID • all identification procedures and e-signature via one app • data protection compliant according to GDPR, server in Germany • from the inventor of online video identification for the highest level of security (anti money laundering law-compliant video identification for banks) With the My WebID app you carry out every identification - with video, online banking, ID card photos, digital identity or eID function - in just a few steps. 1. Download the app 2. Follow the instructions 3. Enter your TAN - done. Your legally valid electronic signature with e-signature is just as easy. The My WebID app only needs authorization for the camera. Tips: • Make sure you have a stable internet connection to ensure smooth operation. WiFi is better than mobile data. • Good lighting helps to identify the ID card. • The ID document should be clean and undamaged and not covered by your hand.
Screenshots
Verdict
The clearest difference is rating: Commerzbank Banking at 4.7 against My WebID's 4.4. Commerzbank Banking also leads on ratings volume (2.8K vs 488). My WebID's advantage is device support (3 vs 1) and iOS requirement (15.0 vs 17.0). On price, review sentiment, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Commerzbank Banking holds the better App Store score, 4.7 against 4.4. That said, the two scores are not equally well evidenced: Commerzbank Banking has 2.8K ratings behind it against 488, so its average is the more settled of the two. Written reviews point the same way: 53% of Commerzbank Banking's written reviews are positive against 46% of My WebID's.
Both ship on a similar rhythm, roughly every 3 weeks. Both last shipped on September 23, 2026.
| Parameter | Commerzbank Banking | My WebID |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (2.8K ratings) — better | 4.4 (488 ratings) |
| Positive reviews | 52.8% of reviews — better | 45.9% of reviews |
| Number of ratings | 2.8K — better | 488 |
| Update frequency | Every 3 weeks | Every 3 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone | iPhone, iPad, iPod — better |
| Requires iOS | 17.0 | 15.0 — better |
| Further details — not scored | ||
| Size | 394 MB | 185 MB |
| Age rating | 4+ | 4+ |
| Developer | Commerzbank AG | WebID Solutions GmbH |
Customer experience
Commerzbank Banking
My WebID
User reviews
Commerzbank Banking
From 2.8K App Store ratingsWhat we love
- 🚀 Stable and reliable app
- 👍 Intuitive and easy to use
- 🌐 Supports English language
- 💳 Useful banking features
Room to improve
- 🐛 Bugs and crashes after updates
- ⏱️ Slow transaction updates
- 🔒 Inconvenient 2-factor authentication
- 🇩🇪 Lack of full English support
My WebID
From 488 App Store ratingsWhat we love
- 👍 Respectful and patient staff
- 🚀 Fast and efficient process
- 👨💼 Professional and helpful employees
- ✅ User-friendly identification service
- 🌍 Multilingual support available
Room to improve
- 😠 Rude and unprofessional staff behavior
- ⏱️ Extremely long wait times
- 🔌 Frequent connection drops and disconnections
- 🗣️ Language barriers with operators
- 😤 Impatient and dismissive employees
Bugs and requests
Commerzbank Banking
Reported bugs
4 issues- App freezes or crashes after updates
- Face ID/fingerprint login not working
- Inconsistent transaction reporting
- Inability to change credit card limits
Requested features
4 requests- Improve transaction history and balance display
- Add more language options beyond German and English
- Streamline authentication process
- Integrate stock trading functionality
My WebID
Reported bugs
10 issues- Connection drops during verification process
- Calls get cut off mid-process
- Voiceover and on-screen instructions not synchronized
- App crashes when rotating device or accessing phone number field
- Passport not accepted despite being valid German-issued document
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- Residency permit rejected in favor of ID card only
- Unable to correct mistakes in entered information
- White input box invisible on white background
- Unstable data center connections
- Poor audio quality during video calls
Requested features
10 requests- AI-powered automated verification system
- Clearer TAN (Transaction Authentication Number) explanation
- Better on-screen instructions and voiceover synchronization
- Support for multiple document types (passports, residency permits)
- Improved web browser interface
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- More obvious input field visibility
- Better training video with detailed process steps
- Flexible appointment scheduling (not just morning slots)
- Customer service contact link
- Appointment booking system with shorter wait times
In-app purchases
Commerzbank Banking
No in-app purchases
My WebID
No in-app purchases
Questions
Is Commerzbank Banking free?
Is My WebID free?
Which has better reviews, Commerzbank Banking or My WebID?
Do Commerzbank Banking or My WebID have ads?
Which is updated more often, Commerzbank Banking or My WebID?
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