No help can’t transfer
I got a new phone and trying to load the new Digital Token. It’s impossible and there’s no help anywhere for it. I tried using my old phone, but it keeps telling me to update the newest software. I have done it 20 times now and it’s still asked me to update the app. So I tried another time and then I get back into the Digital Token app and ask me to do it again.
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Stupid app dumber bank
Why would you publish your own app to do auto tokens? Just use industry standard tokens so people don’t have to download your stupid app. Such a waste of time
Wonder how many millions it cost you internally to develop an app like this instead of using standard TOTP tokens
Someone should be fired who made this decision.
Wonder how many millions it cost you internally to develop an app like this instead of using standard TOTP tokens
Someone should be fired who made this decision.
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Scotia Digital Services BAD
With accounts in a few banks, the “digital world” of Scotiabank México (at least) plus the phone authentication process it’s complicated, slow, cumbersome and the worst I’ve used. .
Number doesn’t match
The token on the app doesn’t work on the website. Waste of time. Error: “Please enter the token value displayed in the app” … I am. %#^*!!! Now let’s wait on hold for several hours.
Why not use industry standards?
This really boggles the mind, developing an app for which there are already standards such as TOTP apps by Bitwarden, Google and Microsoft. The Scotia implementation does only work with this app. But it has no option to backup anything. There really is no reason for this app if Scotiabank just used proven solutions which don’t require yet another TOTP app.
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Owner
I agree with the other reviewers
Total garbage app
It shouldn’t have made it thru beta stage
Total garbage app
It shouldn’t have made it thru beta stage
Horrible
Comment ça marche. J’essaie d’ouvrir l’application de la Banque Scotia. Il faut que je télécharge cet application de jeton qui me demande de numériser un code à barre. Quel code à barre ? Je le trouve où ? Et comment utiliser une application pour numériser une autre application sur le même cellulaire. C’est la pire application que j’ai vu. Pas moyen d’entrer d’accéder à l’application de la banque et pas moyen de valider ma carte de crédit
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Horrible
This may be the worst app I’ve ever used. Has one job and doesn’t do it
Horrible
Pls don’t try this
Jeton qui cesse de fonctionner
Ça fait plusieurs fois que le jeton cesse de fonctionner. Le support technique est horrible, le temps d’attente est très long, plus de 20 minutes. Le service n’a pas cessé de diminuer avec cette banque. Je ferme des comptes et je transfert des placements à chaque fois.
Downloading app allowed my phone to be compromised
The day I downloaded this app my phone started to pop up with my passcode. Which I shut off that feature on my phone. Then three days later my Touch ID was changed on my phone. I had to do a complete reset of my phone and all my data was lost like my phone never existed. Not Scotia's fault necessarily but this makes me want to get rid of my apple product and never use this app again. But need to for business which doesn’t work after this event. Let’s see if holding for over 45 minutes plus the call agent will help me.
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Error code scanning barcode
Everytime I scan the barcode on the business online set up I get an error code saying I need to scan a new QR. this is really messed up and doesn’t work as easily as it should.
This is beyond pathetic
This is truly a stain on the reputation and basic competence of a financial institution. The app crashed for no reason and removed my token. To get a new token, I had to call them then they asked me for my secret word that I used when I first created the account. Given I could not remember this, they had to email an advisor that I have never spoken to before to and wait on this call to get the my secret word to link the new token. Totally not business friendly and this was no fault of my own. I refuse to use the app and will stick to the old token (physical black one) moving forward.
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Very glitchy
I cannot understand why a Global Bank would provide this app for their customers. It doesn’t work at all. You are forced to call into the customer service lines and wait on hold to get any issue resolved. How are business owners expected to be patient with this? Terrible. Another fail by SB.
Read this review!
Everyone needs to contact Scotia’s customer service BEFORE attempting to scan anything. They updated my account so I can’t use my physical token anymore. They sent a link to my email and helped me set up. You’re supposed to scan the QR code that shows up in the link they email you NOT the barcode on the back of your physical token. It took less than 10 mins to switch over and works perfectly.
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Barcode
Can’t scan barcode .
Not scanning the bar code
Poor app. Have downloaded the app but failed to scan the bar code on my screen.
Piece of junk!
I CANNOT access my Scotiabank account because I am forced to download this other junk application. After downloading it, the app is asking me to access my camera in order to scan the barcode.
W H A T B A R C O D E ? ?
And another disgusting issue: many complaints, NO ANSWER whatsoever from developer.
Scotiabank, are you for real??
W H A T B A R C O D E ? ?
And another disgusting issue: many complaints, NO ANSWER whatsoever from developer.
Scotiabank, are you for real??
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Not working in Europe?
We need this app on our EU phones, but can’t find in the the app stores
Pure garbage
Tried to use my Scotia app and I can't just log in, makes me download this which then asks me to scan a barcode.... what barcode?? An app to log into another app This is one of the worst ideas I've ever seen.
