hmmm
They send you emails and notifications for some promotions for money transfer etc.. But in the end it turns out you are not eligible? why send notifications to everyone? Wealthsimple has been updating their app like crazy with clear cut rules to their promotions, while app updates here are minimal. Only good thing here is free usd stock account which I dont use anymore, maybe I might consider later.
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Ssomeperson31
Response from developer
Hi there, thank you for taking the time to leave us a review!
Dated layout
I don’t get why Questrade has so many apps and the layout of my holdings is very dated and looks like a legacy bank app. I can at most see 3 of my holdings at any given time while on Wealthsimple or Webulll it’s much more compressed and utilizes screen real estate better. Questrade should redesign it to look more like a watchlist
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GGenXMillenial
Krap App
What is wrong with this app!!! Every time you log in it says “Make this your trusted device” …. I go through the motions and select “Make this my trusted device” I get an email confirmation “new trusted device added to account” after doing this 10-15 times, I for some reason DO NOT trust this app!!!
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WWoodcock69
Unable to use when I travel outside Canada
Unable to use when I travel outside Canada
Sskw1234567890
Very bad customer service. I was lied too
Dear Questrade Customer Service Management,
I am writing to formally express my frustration regarding my recent interaction with Lakshmi Raj from customer service.
I contacted Questrade because I simply want to turn off two-step verification, as I do not have a cell phone. I was asked to provide a selfie holding a legal identification document, which I did using my passport. However, I was then told that a passport is not an acceptable document. Which is a lie and can have someone removed from their position.
This is extremely frustrating because your own website states that a passport is an acceptable form of legal identification. I followed the instructions I was given, yet instead of helping me resolve the issue, I felt like I was being given the runaround and made to feel as though I was the problem.
Times are difficult for many people right now, and dealing with unnecessary obstacles and poor customer service only makes things worse. I have been a Questrade customer because I genuinely like the platform, but this experience has seriously damaged my confidence in the company.
I strongly encourage Questrade to properly train its customer service representatives so they understand the company's policies and, more importantly, understand that their role is to help customers find solutions—not make an already frustrating situation even more difficult.
I also told the representative that if this issue cannot be resolved, I may be forced to take my business to another brokerage. I would honestly prefer not to do that, because I like Questrade, but customer service is an important part of any financial institution.
I am asking that this matter be escalated to a supervisor or someone who can actually resolve it. Please review the identification requirements on your website, review my interaction with Lakshmi Raj, and provide me with a clear way to disable two-step verification without requiring a cell phone.
I hope Questrade takes this complaint seriously. I want to remain a customer, but I need to feel that I can receive reasonable and respectful assistance when I need it.
Thank you, and I look forward to a prompt resolution.
I am writing to formally express my frustration regarding my recent interaction with Lakshmi Raj from customer service.
I contacted Questrade because I simply want to turn off two-step verification, as I do not have a cell phone. I was asked to provide a selfie holding a legal identification document, which I did using my passport. However, I was then told that a passport is not an acceptable document. Which is a lie and can have someone removed from their position.
This is extremely frustrating because your own website states that a passport is an acceptable form of legal identification. I followed the instructions I was given, yet instead of helping me resolve the issue, I felt like I was being given the runaround and made to feel as though I was the problem.
Times are difficult for many people right now, and dealing with unnecessary obstacles and poor customer service only makes things worse. I have been a Questrade customer because I genuinely like the platform, but this experience has seriously damaged my confidence in the company.
I strongly encourage Questrade to properly train its customer service representatives so they understand the company's policies and, more importantly, understand that their role is to help customers find solutions—not make an already frustrating situation even more difficult.
I also told the representative that if this issue cannot be resolved, I may be forced to take my business to another brokerage. I would honestly prefer not to do that, because I like Questrade, but customer service is an important part of any financial institution.
I am asking that this matter be escalated to a supervisor or someone who can actually resolve it. Please review the identification requirements on your website, review my interaction with Lakshmi Raj, and provide me with a clear way to disable two-step verification without requiring a cell phone.
I hope Questrade takes this complaint seriously. I want to remain a customer, but I need to feel that I can receive reasonable and respectful assistance when I need it.
Thank you, and I look forward to a prompt resolution.
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SSeanJordannNoahGabriel
