Questrade Edge User Reviews

Name: Questrade Edge
Rating: 4.5 (97 reviews)

Questrade Edge

Questrade Inc.

💰 Finance

Customer Experience

Positive experience19.7% of reviews

Neutral8.4% of reviews

Negative experience71.9% of reviews

~ Based on 203 written reviews from the US App Store.

What users say

Summarized from real user reviews of Questrade Edge. Based on 97 reviews and a 4.5/5 average, it highlights the 3 positives and 6 negatives reviewers mention most about this Finance app.

Positive things

🚀Smooth and efficient app
👍Travel-friendly
🚀Great trading platform

Negative things

🐛Biometric authentication issues
🐛Connectivity problems
🐛Incorrect data and glitches
👎Poor user interface and navigation
👎Lack of iPad support
👎Frustrating app experience

Is Questrade Edge Safe?

Questrade Edge appears safe based on user ratings. AppsHunter Safety Score for Questrade Edge is 87/100.

This assessment is based on 97 user ratings, with an App Store average of 4.5/5.

Safety Analysis

88.7% of ratings point to a safe experience

3.1% of ratings suggest some concerns

8.2% of ratings point to a risky experience

~ Based on 97 App Store ratings for Questrade Edge.

Is Questrade Edge Legit?

Questrade Edge appears to be a legitimate app. AppsHunter Legitimacy Score for Questrade Edge is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most Recent Highest Rated Lowest Rated

Unable to use when I travel outside Canada

skw1234567890

8 days ago

Very bad customer service. I was lied too

Dear Questrade Customer Service Management,

I am writing to formally express my frustration regarding my recent interaction with Lakshmi Raj from customer service.

I contacted Questrade because I simply want to turn off two-step verification, as I do not have a cell phone. I was asked to provide a selfie holding a legal identification document, which I did using my passport. However, I was then told that a passport is not an acceptable document. Which is a lie and can have someone removed from their position.

This is extremely frustrating because your own website states that a passport is an acceptable form of legal identification. I followed the instructions I was given, yet instead of helping me resolve the issue, I felt like I was being given the runaround and made to feel as though I was the problem.

Times are difficult for many people right now, and dealing with unnecessary obstacles and poor customer service only makes things worse. I have been a Questrade customer because I genuinely like the platform, but this experience has seriously damaged my confidence in the company.

I strongly encourage Questrade to properly train its customer service representatives so they understand the company's policies and, more importantly, understand that their role is to help customers find solutions—not make an already frustrating situation even more difficult.

I also told the representative that if this issue cannot be resolved, I may be forced to take my business to another brokerage. I would honestly prefer not to do that, because I like Questrade, but customer service is an important part of any financial institution.

I am asking that this matter be escalated to a supervisor or someone who can actually resolve it. Please review the identification requirements on your website, review my interaction with Lakshmi Raj, and provide me with a clear way to disable two-step verification without requiring a cell phone.

I hope Questrade takes this complaint seriously. I want to remain a customer, but I need to feel that I can receive reasonable and respectful assistance when I need it.

Thank you, and I look forward to a prompt resolution.

SeanJordannNoahGabriel

9 days ago

Terrific app

DJLuca

a month ago

Terrible

New version keeps logging you out and requiring verification on each and every login even if you say trust device . Don’t you test before releasing ?

ClPoxl

a month ago

Response from developer

Hi there, we're so sorry to hear about your experience using our platform. We'd be happy to connect with you to address the concerns you have and assist you better. Please feel free to email us at feedback@questrade.com with your full name along with your contact details and we can get in touch with you directly to help you out.

App doesn’t work

It will not open an App anymore dew to Authentication fail / last several updates worst updates

KonB124

a month ago

Response from developer

hmmm

I signed up for the alpha tests or whatever, they send you a survey with a million in one chance to win a gift card, you answer the survey and it says you are ineligible. Shady

someperson31

a month ago

Limit price

Can you guys add follow bid and follow ask in the mobile app? This functionality is already available in Edge Web and Edge Desktop, so hopefully it shouldn’t be too complicated to add. And it would be very helpful for us.

Djib-4L

a month ago

Support chat is buggy

I tried to write a message in the support chat window, but every time I tap the text field to type, the app opens then closes the keyboard, preventing me from doing so.

jpsmasher

2 months ago

No help

You can’t get help. The chat for help doesn’t even work. You have to click several times on the box to be able to write something that is wrong with the desktop app. After several attempts that took several minutes to just being able to write the problem, the only help was to remove the desktop app and reinstall it again and this isn’t the first time.
Then for the phone app that makes it miserable to chat for help, the help is to remove the app and reinstall. Thanks for the support!!!

callitans

2 months ago

New logo design/green is 🤮

I’m sorry, I love you guys, but this new logo design with both apps is awful. I come from a graphic design background and the moment I saw it, I hated it. Terrible shade of green, it looks like baby puke and the logo feels cheap and gimmicky. Nothing was wrong with the old branding, had a nice professional feel similar to IBKR. This feels cheap like I’m trading on wealthsimple or something. I’d go back to the drawing board or reverse course.

VC-IV

2 months ago

Ads in notifications are not ok

Ads. In notifications. From my financial institution. The company I give my money to. No. This is not ok. You will be told so at every turn.

Jeff3678(44

2 months ago

Very disappointed

Stuck every 2 min can’t even chat for help

saqib2k2

2 months ago

Cant communicate

Terrible

Steve Loftus

2 months ago

Chat does not work

Link opens. Cannot type

MrGlenMo

3 months ago

Cant communicate

Terrible

Steve Loftus

3 months ago

Unable to trade

This morning as of writing, no trade can be placed on this app no matter how you try.

Update: after trying for about 40 minutes. The App seems to be working again and accepting trades without giving out errors like it did previously. However, the unexpected outage led to missed opportunities.

Elegance Windy

3 months ago

Response from developer

Hi there, we're so sorry to hear about your experience with our Edge Mobile app when attempting to place trades. This is certainly not the experience we wish for you to have. We'll be sure to share this feedback with our team for further review. We'd love to reach out to you directly to help you out or help troubleshoot this. Please let us know the best way we can contact you or you can provide us with your details via email at feedback@questrade.com and we'll be happy to chat further.

Unreliable

App failed to work when attempting to trade options twice in the last 10 days.

Regal 1

3 months ago

Response from developer

Hi there, we're so sorry to hear about your experience with our Edge Mobile app when attempting to trade options. This is certainly not the experience we wish for you to have. We'll be sure to share this feedback with our team for further review. We'd love to reach out to you directly to help you out or help troubleshoot this. Please let us know the best way we can contact you or you can provide us with your details via email at feedback@questrade.com and we'll be happy to chat further.

Needs work for obvious use case

This app desperately needs a sort function that consolidates positions across accounts so you have a simple list of Positions ranked by mkt value. The Group Symbols function is not it. I want to see all my AAPL, GOOG, etc. summarized on a single line, regardless which account they’re in. Instead group symbols creates separate pages for each company with line items for each account’s holding of that symbol. Not very useful for overview.

nikeb2

4 months ago

Seriously, use a different broker.

I have given Questrade multiple chances because I really do think the UI design isn’t bad. But how do you not have a functioning brokerage on one of the most consequential days in market history? What are we paying all these commissions on contracts for

ZestyIfrit

4 months ago

Response from developer

Hi there, thank you for taking the time to share your feedback with us and we've shared your review with our team for further review. If you'd like to share any additional feedback with us, please feel free to email us at feedback@questrade.com and we'll be happy to look into things further.

SpaceX ipo?

The help bot is useless… I’m probably going to move my accounts away from questrade as it’s frustrating me that I can’t find out how to get retail access to the SpaceX IPO

MC900FT

4 months ago

Response from developer

Hi there, we're so sorry to hear about your experience with our Edge Mobile app regarding your face ID. This is certainly not the experience we wish for you to have. We'll be sure to share this feedback with our team for further review. We'd love to reach out to you directly to help you out or help troubleshoot this. Please let us know the best way we can contact you or you can provide us with your details via email at feedback@questrade.com and we'll be happy to chat further.