1. Home
  2. 📊 Productivity
  3. Direct
  4. Reviews

Direct Reviews: Is It Legit?

Direct-Hit Mobile by Identifix
Direct-Hit Mobile by Identifix
SOLERA HOLDINGS, INC
📊 Productivity
🔍 Reference

Customer Experience

Positive experience59.1% of reviews
Neutral18.2% of reviews
Negative experience22.7% of reviews

~ Based on 22 written reviews from the US App Store.

Is Direct Safe?

Direct-Hit Mobile by Identifix appears mostly safe based on user ratings. AppsHunter Safety Score for Direct is 80/100.

This assessment is based on 33 user ratings, with an App Store average of 4.3/5.

Safety Analysis

78.8% of ratings point to a safe experience
9.1% of ratings suggest some concerns
12.1% of ratings point to a risky experience

~ Based on 33 App Store ratings for Direct.

Is Direct Legit?

Direct-Hit Mobile by Identifix appears to be a legitimate app. AppsHunter Legitimacy Score for Direct is 90/100.

Based on 90 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

Most RecentHighest RatedLowest Rated

Scam and theft. You’ve been warned.

Was immediately locked out of the account after they got my payment info. They never got the account working for me BUT they continued to bill me for 6 months despite numerous requests to stop. Couldn’t stop it myself because they never unlocked the account. Finally cancelled the card, super convenient to have to go back to every vendor that card had recurring payments for.

Trash service, not like it used to be. They talk a good talk about fixing things but never do anything more than respond to each attempt at communication and fail to follow up. You literally get your information stolen and no service or product in return. You have been warned.
Show more
FNF$&@ your nickname

Response from developer

We're sorry you're having this issue. Certain Direct-Hit subscriptions, such as DIY, do not come with access to the mobile app. If your access seems off, please call 1-866-996-8806 with your account info and we'll be sure to review it.

Amazing service and app

Previously i submitted a low rating because I lost access to the app. At the time I did not realize that was a trial period and DIY was online only through the browser. The individuals I talked to that helped me were top notch. The information in this app and service is invaluable. Manuals, TSBs, etc are in the best format I have seen from an autorepair manual service. If you work on vehicles or run a shop I highly recommend. Thank you Identifix for your outstanding product and amazing customer service. Yall lead the way in both of these areas. If youre a potential customer and scoping out what they offer, do not give it a second guess. You wont regret choosing them and their subscription. If your a DIYer this is hands down the best system for you. $30 per month is absolutely worth every penny for what you get. Very user friendly.
Show more
Cclayu78787

Response from developer

Thank you for your recent comments and we're glad you were able to experience the Direct-Hit Mobile App and saw value.

Horrible customer service

They will take your money and remove access to your account with no reason whatsoever. Do not trust this company and their customer service. The app is good if you have access but i would highly recommend all data diy or mitchell 1 because this company lacks sufficient customer service help and management of your information and account. They are a bunch of thieves. Im currently in process of reporting them to the attorney general of Florida for taking money without providing the service promised.
Show more
Cclayu78787

Wiring diagrams

Unable to access the colour wiring diagrams through the app. Other than that the app works well. But it is a major pain not having colour diagrams
JJincer

No good

I payed for this Identifix and it didn’t work the money comes out of my bank account every month but it says I don’t have an account.
BBasedselery

Response from developer

We're sorry you're having this issue. Certain Direct-Hit subscriptions, such as DIY, do not come with access to the mobile app. If your access seems off, please call 1-866-996-8806 with your account info and we'll be sure to review it.

Takes you money every month and gives you no access

Every month I pay for this service and haven’t been able to use it. You’re Better off on google.
TTryingperson

Response from developer

We're sorry you're having this issue. Certain Direct-Hit subscriptions, such as DIY, do not come with access to the mobile app. If your access seems off, please call 1-866-996-8806 with your account info and we'll be sure to review it.

Scam

Site tells you it’s free only to take you to another site to get to download link. Once you download the app it takes you to a different site asking you to sign up for a paid subscription.
MNMike N4

Quick Service - Time Saver

VIN scanner and Quick-Hits are great features to speed up quick service. App also has confirmed fixes, wiring diagrams, procedures, parts, etc.
GGK-II

1990?

Why does it end at 1990? The web version ends at 1939 and has a ‘display more years’ dealy just below it.
BBbippity boppity boo

Response from developer

Thank you for your feedback. Our decision to limit coverage to 1990 and newer vehicles was based on content availability and the relatively low usage of older models. As we expand our content sources, we’re continuing to evaluate options for adding coverage for vehicles built before 1990. We appreciate your input and will keep it in mind for future updates.

Need a search option on vehicle list

Everything else it's perfect, working fine, but you really need a search option on vehicle list. Seriously
DAD'Luxe Automotive

Response from developer

We greatly appreciate your feedback and it’s great to see that you are getting value from the App. Our goal is to help technicians be more efficient by not having to walk back and forth to a computer. It’s great to see that you are able to access the information you need right at the vehicle. Thank you!

Can no longer sign in

This app was amazing right up until the last update. Now it just spins for days when I try to log in rendering it unusable.
JJd_H_99

Best of the Best

I must say that Direct Hit has improved this app very well. I’m really impressed and made my job 80% more easier. I highly recommend auto tech to download and use this.
AAArif177

Response from developer

Thank you for your feedback, it’s wonderful to read that Direct-Hit Mobile is helping you be more efficient. That was our goal. Know that we will continue to improve Direct-Hit mobile to help technicians be the best they can be!

problem logging in

App already working. Great app. Very helpful.
DAD'Luxe Automotive

Response from developer

We greatly appreciate your feedback and it’s great to see that you are getting value from the App. Our goal is to help technicians be more efficient by not having to walk back and forth to a computer. It’s great to see that you are able to access the information you need right at the vehicle. Thank you!

problem logging in

Since the last update I have not been able to log in again. This update was yesterday, March 13th.
DAD'Luxe Automotive

Response from developer

We greatly appreciate your feedback and it’s great to see that you are getting value from the App. Our goal is to help technicians be more efficient by not having to walk back and forth to a computer. It’s great to see that you are able to access the information you need right at the vehicle. Thank you!

Great app

Very useful application. It reduces work time without having to go to the computer every time to look for information. Updates have improved the application more and more.
DAD'Luxe Automotive

Response from developer

We greatly appreciate your feedback and it’s great to see that you are getting value from the App. Our goal is to help technicians be more efficient by not having to walk back and forth to a computer. It’s great to see that you are able to access the information you need right at the vehicle. Thank you!

Can’t do estimates

Wish it had that added on.
PPasthoooor

Response from developer

We appreciate your feedback and will include your suggestion for adding estimating to our mobile product roadmap considerations. Stay tuned! Please feel free to send any additional feedback to us either through the Help section in the app, or by sending email to directhitcustomerservice@identifix.com.

So far so good! 👍👍👍

App works great!
BBosKauai

Response from developer

Thank you for letting us know! We are glad to hear that Direct-Hit Mobile is adding value to your repair workflow.

Fast

I can access information so fast … really good app.
TTinuvsl

Response from developer

We appreciate your feedback! We put a lot of time and energy into the design of Direct-Hit Mobile to enable quick and easy access to repair information. We’re glad it’s working well for you!

DH Mobile-Gamechanger

No one else has a true mobile app and Direct Hit even has more and newer vehicle coverage than anything else on the market. Highly recommend!!!
JJessiegadawgs

Response from developer

You are correct, Direct-Hit Mobile is the first true mobile app supporting technicians in the repair process. We’re pleased that it’s adding value for you!

Time saver

App is well designed. Check out the Quick Summary for maintenance specs. Hugh time saver. Also has specifications for new model vehicles (2024).
ZZtech63

Response from developer

We appreciate your feedback! Our Quick-Hit Views were intended to be a one-click tool to support repetitive repairs like scheduled maintenance. We’re pleased to hear that Direct-Hit Mobile is helping you be more efficient.

Promoted

KobCard
KobCard

Gift Card Information Platform

by KOB MARKETING

📊 Productivity
Sponsored

(377)

Free
Tekmetric Mobile
Tekmetric Mobile

Digital Inspections Made Easy

📊 Productivity

(60)

Free
CompareTekmetric Mobile vs Direct
Shopmonkey for Techs 2.0
Shopmonkey for Techs 2.0

Powerful shop management tool

📊 Productivity

(85)

Free
CompareShopmonkey for Techs 2.0 vs Direct
Snap-on
Snap-on

Snap-on Tools Product Catalog

📊 Productivity

(774)

Free
CompareSnap vs Direct
ARI (Auto Repair Software)
ARI (Auto Repair Software)

The Ultimate App for Mechanics

📊 Productivity

(286)

Free
In-App Purchases
CompareARI (Auto Repair Software) vs Direct
Gyraline
Gyraline

Fast Wheel Alignment

📊 Productivity

(102)

Free
CompareGyraline vs Direct
Wix Filters Mobile Catalog
Wix Filters Mobile Catalog

by MANN+Hummel US

📊 Productivity

(49)

Free
CompareWix Filters Mobile Catalog vs Direct
See more
See similar apps