Nearly unreadable on iPad
I have been reading Discover Magazine since it was Science xxxx(the year). I switched from paper to reading on an iPad more than a decade ago. The current version is next to impossible to read on an iPad. I am getting older and I need to increase the size of the text. When I do that and try to scroll, it won’t stay put where I want to read. It jumps around and flickers and puts up a spinning ball. It often jumps back to the default small text. The content is wonderful but the execution of the app is abysmal.
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待解决
为什么近日无法打开？
Cannot restore purchases
Since the newest update I am unable to restore purchases even if I delete and re-download. It simply sits idling forever after tapping “restore purchases”.
Since the support page for this app doesn't seem to exist anymore (bad link?) I am unable to contact anyone about this so therefore will most likely have to terminate my subscription.
Since the support page for this app doesn't seem to exist anymore (bad link?) I am unable to contact anyone about this so therefore will most likely have to terminate my subscription.
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Upset about it
I’m paying for Discovery Magazine App the won’t open
打不开
国内是封了吗？
Doesn't Work!
I bought the subscription. Can't get into the App, there's no support. When you click on App Support it takes you to a page telling you this doesn't exist. Apple Support can't help with it. Very poor app for what I thought was a pretty big publication.
Don't waste your time or money!!!
This app has failed to work for years. I can't access my issues; I get asked to buy the current issue instead. Reinstalled the app and no change. Called customer service and they were absolutely useless! Really pathetic that a publication dedicated to science can't figure out how to fix their technology problems. Do not buy this magazine!!!!!
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Terrible as noted below
Obviously the software supplier is just stealing the discription money. No access to anything. I phone says I have my subscription but no help . Could no be more disappointed October 2021😐
Ap support link doesn’t work
Can’t download latest issue, ap support link is broken. It seems like the company works on a non-support model
Don’t waste your money
This app doesn’t work and apple doesn’t seem bothered. Huge waste of money!
Active Subscription; Unable to access issues!
I have an active digital subscription that ends August of 2021. For some reason I cannot access any issue, nor can I **Restore Purchases** as per the disclaimer here. I contacted Apple Support and they referred me to the “App Support” link that is found on this app review page. I did that and the link is either broken or inactive because it does not provide a means of asking for assistance. So I drilled down to the *Contact Us* link in the customer service section of the magazine’s web site and sent an email request. This was 4 business days ago and no response. So, I contacted Apple Support and requested a refund, which was not provided. So, this makes me upset at both Discover Magazine and Apple itself because I am not the only customer who seems to have to recourse to this problem. If services and products are not rendered AFTER payment has been provided, there is a problem. I don’t care if it’s over $30 or $3 or $300. Lousy Customer Service all around here. Keep this in mind if you are considering subscribing.
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Discover app doesn’t work
Worst app I have come across. For a number of years every time my subscription renews I have had to delete the app and reload the app and tell it to restore purchases. Now that doesn’t happen. After my latest renewal I can’t open any issues. Apple tells me to contact the magazine. The magazine tells me they don’t know who I am and to contact the people who designed the app. The app doesnt reply. So now I spent $20 for a magazine I can’t read. Obviously the publishers of Discover don’t care about their app. They just take the money. Laughing all the way to the bank. DO NOT BUY THIS APP! Waste of money.
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Absolutely terrible, and Apple is no help either,
I have had the same issue that many have had here. I have paid for the subscription through my iTunes account and have no access to the content. Inquiry to both Apple and Kalmbach publishing, resulting only in incredible frustration. This seems to have been a known issue for the past year or more, and Apple has done nothing to help its devoted customers from being ripped off by paying money, albeit, be at to a third-party, but not receiving content that was promised and paid for. To me, this is equivalent to theft. After a discussion with Apple, my only recourse was to cancel my subscription and ask for a full refund. This experience diminishes my trust in Apple and will think about this the next time faced with paying their higher prices, which is only justified by higher quality of products, services, and customer service, all of which were seriously lacking in this experience. The publisher, Kalmbach publishing, should be in someway, held accountable for this!
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Very disappointed
Just to echo the other comments here. App lost my subscription, doesn’t recognize my Apple ID, App support link goes nowhere. Been a subscriber for 10 plus years. No more.
Cant access my subscription or contact them
I paid for a year in oct 2020 but cannot access anything after December. No obvious way to contact them, but they didn’t have trouble taking my money. Restore purchases function freezes. So frustrating.
Canceled my subscription
It is impossible to read Discover magazine with this app. It constantly forgets my subscription and locks me out of issues I’ve subscribed to. When I try to restore purchases, it won’t recognize my Apple ID or it freezes up. I finally just canceled my subscription, which is too bad, because I like the magazine content. I’m considering subscribing to the print magazine, which seems like an insane thing to do in this day and age, but I’m at my wits’ end. I see lots of other reviewers here who’ve had the same experience as me, and I find it shocking that Discover has done nothing to fix the problem. They’re losing customers and readers.
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Unsubscribing.
I’ve read Discover for decades. But I’m canceling my subscription. This app is horrible. I’ve seen other reviews with the same complaints. On-line requirement, doesn’t remember where you were in an issue, requires you to accept cookies EVERY time you open it. They should be embarrassed by this app. I guess if enough people cancel their subscription maybe they’ll notice.
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Terrible app
I cancelled my digital subscription 2 years .... I just came cause I got a new iPad Pro and thought maybe I’d try it out again cause it was horrible last time .... after reading the reviews I’ll wait ... it’s a shame they can’t do this right
Can’t access subscription on app
I have a subscription to Discover magazine and can login just fine on the website but not the app. I keep getting “Failed to log in”. Sad.
Lost access
Handled by the same company that does astronomy. Same story there. iTunes subscription does not work company says to use Zinio app.
No
No
