Mind blowing if you’re living in a tier-1 city!
I have been living in Bangalore for long and started using District App recently and my experience has been phenomenal!
On an average, I saved around 10-11k in a month using the app - which is very good for a person going out 2-3 times in a week and spending good amount of time outside having a once-in-a-lifetime dining experience.
Must-try if you’re a wanderlust and an outgoing person.
Only drawback i felt is, the offer changes depends on your usage. Sometimes, it just rules out the offers on your account but is available to others.
On an average, I saved around 10-11k in a month using the app - which is very good for a person going out 2-3 times in a week and spending good amount of time outside having a once-in-a-lifetime dining experience.
Must-try if you’re a wanderlust and an outgoing person.
Only drawback i felt is, the offer changes depends on your usage. Sometimes, it just rules out the offers on your account but is available to others.
Show more
Good UI
Very good looking app with offers.
Worst Customer Support Experience Ever
This has been one of the worst customer support experiences I have ever had.
Due to a genuine medical emergency, I requested cancellation or rescheduling of my badminton booking and shared the required medical proof. Instead of receiving assistance, I was repeatedly misled by multiple support executives.
Aparjita collected my medical proof and promised a callback within two hours, but never called. Gurleen informed me that my booking had been cancelled and refunded, yet nothing was updated. Shubham kept me engaged for nearly 1.5 hours, failed to answer my questions, did not register the complaints I requested, and ended the interaction without any resolution. Komal delayed responses and ignored my queries. Ridhima could not even confirm whether my complaints against the executives would be registered. Finally, Mohit informed me that while my feedback would be shared internally, there was no provision to officially register a complaint against the support executives.
The most concerning part is the complete lack of accountability. Customers appear to have no transparent mechanism to formally complain about poor support, which raises serious concerns about the effectiveness of the grievance redressal process.
I have call recordings and chat transcripts supporting these interactions. I hope Zomato District investigates this matter thoroughly, improves its customer support standards, and introduces a transparent complaint process. No customer should have to spend hours chasing support only to receive contradictory information and no meaningful resolution.
Due to a genuine medical emergency, I requested cancellation or rescheduling of my badminton booking and shared the required medical proof. Instead of receiving assistance, I was repeatedly misled by multiple support executives.
Aparjita collected my medical proof and promised a callback within two hours, but never called. Gurleen informed me that my booking had been cancelled and refunded, yet nothing was updated. Shubham kept me engaged for nearly 1.5 hours, failed to answer my questions, did not register the complaints I requested, and ended the interaction without any resolution. Komal delayed responses and ignored my queries. Ridhima could not even confirm whether my complaints against the executives would be registered. Finally, Mohit informed me that while my feedback would be shared internally, there was no provision to officially register a complaint against the support executives.
The most concerning part is the complete lack of accountability. Customers appear to have no transparent mechanism to formally complain about poor support, which raises serious concerns about the effectiveness of the grievance redressal process.
I have call recordings and chat transcripts supporting these interactions. I hope Zomato District investigates this matter thoroughly, improves its customer support standards, and introduces a transparent complaint process. No customer should have to spend hours chasing support only to receive contradictory information and no meaningful resolution.
Show more
Response from developer
Hi Sumit, we apologize for the inconvenience caused. This is certainly not the experience we want for our users. We'd request you to kindly write to us at feedback@district.in with your registered contact number, email ID. Our team will review the matter and get back to you at the earliest. We appreciate your understanding in this regard.
Poor Transparency in Movie Ticket Booking
Very disappointing experience with Zomato District. While booking my movie ticket, the screen direction displayed during seat selection was different from the one shown after the booking was confirmed. Because of this, I ended up watching the movie from a lower row than I intended, even though many better seats were available at the time of booking.
This appears to be a misleading practice that can influence customers into selecting seats they would not otherwise choose. As a result, my movie experience was negatively affected and the money I spent felt wasted. I immediately uninstalled the app after this experience.
I hope the company investigates this issue and ensures that screen orientation and seat layouts are displayed accurately and consistently so that customers can make informed booking decisions.
This appears to be a misleading practice that can influence customers into selecting seats they would not otherwise choose. As a result, my movie experience was negatively affected and the money I spent felt wasted. I immediately uninstalled the app after this experience.
I hope the company investigates this issue and ensures that screen orientation and seat layouts are displayed accurately and consistently so that customers can make informed booking decisions.
Show more
Misleading offers and poor customer resolution
I booked movie tickets through District by Zomato because the app prominently advertised a "Free Coke Voucher" and clearly stated that the offer was applicable on a minimum purchase of two tickets.
However, after booking, I was informed that the offer provides only one drink per booking, regardless of how many eligible tickets are purchased. The problem is that this restriction was nowhere mentioned in the offer details displayed at the time of booking.
A reasonable customer would interpret the offer as applying to all qualifying tickets in the booking. If the intention was to provide only one drink per booking, the offer should have explicitly stated: "One complimentary drink per booking only." Hiding such a crucial condition and revealing it only after the purchase feels misleading and unfair.
What was even more disappointing was the customer support response. Instead of acknowledging the lack of transparency in the displayed terms, they simply repeated the undisclosed condition and closed the matter without providing a meaningful resolution.
Trust is built on transparent communication. If customers cannot rely on the offer details shown in the app, it becomes difficult to trust any promotion displayed on the platform.
I hope District by Zomato reviews its promotional practices and ensures that all material terms and restrictions are clearly disclosed before customers make a purchase.
Would not recommend relying on promotional offers advertised in this app.
However, after booking, I was informed that the offer provides only one drink per booking, regardless of how many eligible tickets are purchased. The problem is that this restriction was nowhere mentioned in the offer details displayed at the time of booking.
A reasonable customer would interpret the offer as applying to all qualifying tickets in the booking. If the intention was to provide only one drink per booking, the offer should have explicitly stated: "One complimentary drink per booking only." Hiding such a crucial condition and revealing it only after the purchase feels misleading and unfair.
What was even more disappointing was the customer support response. Instead of acknowledging the lack of transparency in the displayed terms, they simply repeated the undisclosed condition and closed the matter without providing a meaningful resolution.
Trust is built on transparent communication. If customers cannot rely on the offer details shown in the app, it becomes difficult to trust any promotion displayed on the platform.
I hope District by Zomato reviews its promotional practices and ensures that all material terms and restrictions are clearly disclosed before customers make a purchase.
Would not recommend relying on promotional offers advertised in this app.
Show more
Chidambaram
Really impressed with the District app lately! The overall experience has been smooth and user-friendly. Booking tickets has become super easy, and the interface feels clean and responsive.
In recent days, I’ve noticed better performance and quicker load times, which makes a big difference. The booking process is seamless, and everything works just as expected without any hassle.
Great job to the team for continuously improving the app—looking forward to even more features in the future!
In recent days, I’ve noticed better performance and quicker load times, which makes a big difference. The booking process is seamless, and everything works just as expected without any hassle.
Great job to the team for continuously improving the app—looking forward to even more features in the future!
Show more
Best app
Excellent
Add on snacks were denied and customer care doesn’t help either.
Booked movie ticket for my parents with snack add ons. When they went to the theatres and my father went to the snack counter, the snacks were denied upon presenting the booking. So insulting. The District customer care has no idea how to resolve this. Never booking again with this app.
Misleading Discount Offer and Poor Customer Support
Very disappointing experience with the District app after the transition from Zomato.
The outlet was clearly listed as offering a 15% discount on the total bill when paying through the app. However, when I entered the payment amount and completed the transaction, the full amount was deducted without any discount being applied.
What made the experience even more frustrating was the response from customer support. They claimed that I had made the payment through the Zomato app, which is simply incorrect. Once you select the payment option in the Zomato app, it automatically redirects you to the District app to complete the transaction. Therefore, it makes no sense to deny the discount on the basis that the payment was made via Zomato.
This feels misleading and unfair to customers who rely on the offers displayed before making a payment. If there are any exclusions or conditions, they should be clearly communicated upfront rather than used as a reason to reject a valid discount after payment has been completed.
Overall, a very disappointing experience with both the offer and the customer support provided.
The outlet was clearly listed as offering a 15% discount on the total bill when paying through the app. However, when I entered the payment amount and completed the transaction, the full amount was deducted without any discount being applied.
What made the experience even more frustrating was the response from customer support. They claimed that I had made the payment through the Zomato app, which is simply incorrect. Once you select the payment option in the Zomato app, it automatically redirects you to the District app to complete the transaction. Therefore, it makes no sense to deny the discount on the basis that the payment was made via Zomato.
This feels misleading and unfair to customers who rely on the offers displayed before making a payment. If there are any exclusions or conditions, they should be clearly communicated upfront rather than used as a reason to reject a valid discount after payment has been completed.
Overall, a very disappointing experience with both the offer and the customer support provided.
Show more
Escalation to Leadership – Ignored Complaint & No Resolution Despite Multiple Follow-Ups
Very disappointing experience with District app and their customer support team.
I booked a movie/show through the app and faced an issue where the show started late. Even the cinema management confirmed the delay on call. My friend was also present with me and explained the complete scenario to the support team as proof. Despite sharing all details, screenshots, and continuously following up for the last 5–6 days, nobody from the support team has properly responded or called back.
The worst part is not just the issue itself, but the way the team completely ignored the customer after taking payment. Every time only generic replies are shared without proper investigation or resolution. This is extremely unprofessional for a reputed company.
Customers expect support and accountability when there is a genuine issue, but instead I only faced negligence, wasted time, and frustration. I have already escalated this matter through emails and social media as well.
Highly disappointed with the service and customer handling experience.
I booked a movie/show through the app and faced an issue where the show started late. Even the cinema management confirmed the delay on call. My friend was also present with me and explained the complete scenario to the support team as proof. Despite sharing all details, screenshots, and continuously following up for the last 5–6 days, nobody from the support team has properly responded or called back.
The worst part is not just the issue itself, but the way the team completely ignored the customer after taking payment. Every time only generic replies are shared without proper investigation or resolution. This is extremely unprofessional for a reputed company.
Customers expect support and accountability when there is a genuine issue, but instead I only faced negligence, wasted time, and frustration. I have already escalated this matter through emails and social media as well.
Highly disappointed with the service and customer handling experience.
Show more
Disappointing Customer Service Experience
Booked tickets through Zomato District and had a very disappointing experience with the customer service. I was repeatedly given false hope about receiving a refund or credits, and was told multiple times that someone would call me back with an update before the match — but nobody ever did. As a regular customer, I expected at least some courtesy and understanding. Really unhappy with the way this was handled.
Show more
Good UI
Very good looking app with offers.
Failed at checkout every time - completely unreliable app
Absolutely terrible experience with the District app. There was a pre-sale for DC vs RCB tickets, and despite having the required HSBC credit card, the app completely failed at the most critical step. I managed to select seats and proceed to checkout multiple times, but every single attempt ended in failure.
What’s the point of a “pre-sale” if your app can’t even handle the traffic or complete a transaction? It’s beyond frustrating to get so close to booking and then be blocked by poor app performance. Tried repeatedly, wasted a lot of time, and still ended up with nothing.
Highly unreliable platform—definitely not something you can depend on for high-demand bookings. Fix your system before running exclusive sales.
What’s the point of a “pre-sale” if your app can’t even handle the traffic or complete a transaction? It’s beyond frustrating to get so close to booking and then be blocked by poor app performance. Tried repeatedly, wasted a lot of time, and still ended up with nothing.
Highly unreliable platform—definitely not something you can depend on for high-demand bookings. Fix your system before running exclusive sales.
Show more
Awesome
Beautiful
Excellent app
Craziest offers and features
Nice
Nice
Amazing for trying out restaurants
This app is great! When I moved to India, this app was a great find for locating new restaurants, thorough reviews, updated menus and user-friendly booking. The discounts are amazing!
No Resolution on human ground
I want to share my experience with the District App and INOX Megaplex Phoenix Mall of the Millennium.
I booked movie tickets through the app and made a genuine mistake—I wanted to book for 9:00 PM but accidentally booked for 9:00 AM. As a regular customer, I made the booking without going through all the terms and conditions, expecting at least some level of support in such situations.
I called the theatre, and after waiting on hold for a long time, I was asked to contact the District app since it was a third-party booking. When I reached out to the app support, they simply stated that as per theatre policy, nothing can be done.
There is no cancellation or reschedule option at all, and the WhatsApp support is extremely poor. I clearly explained my situation—that I live in another city, have office commitments in the morning, and don’t have anyone who can use the tickets. I even requested a reschedule with applicable charges, but my request was repeatedly denied without any consideration.
This entire process was very frustrating and time-consuming. I spent my whole day following up, but received no resolution—and ultimately, I lost my money.
I understand that the mistake was mine, but there should be some level of support on human grounds. I booked 4 tickets worth ₹2,144, and still there was no effort to assist.
I would sincerely request a response from the management of District App or INOX on whether my concern can be considered. I also work in customer support, and I understand policies are important—but in genuine cases, we always try to assist customers wherever possible.
Looking forward to a clear and thoughtful response on this matter.
I booked movie tickets through the app and made a genuine mistake—I wanted to book for 9:00 PM but accidentally booked for 9:00 AM. As a regular customer, I made the booking without going through all the terms and conditions, expecting at least some level of support in such situations.
I called the theatre, and after waiting on hold for a long time, I was asked to contact the District app since it was a third-party booking. When I reached out to the app support, they simply stated that as per theatre policy, nothing can be done.
There is no cancellation or reschedule option at all, and the WhatsApp support is extremely poor. I clearly explained my situation—that I live in another city, have office commitments in the morning, and don’t have anyone who can use the tickets. I even requested a reschedule with applicable charges, but my request was repeatedly denied without any consideration.
This entire process was very frustrating and time-consuming. I spent my whole day following up, but received no resolution—and ultimately, I lost my money.
I understand that the mistake was mine, but there should be some level of support on human grounds. I booked 4 tickets worth ₹2,144, and still there was no effort to assist.
I would sincerely request a response from the management of District App or INOX on whether my concern can be considered. I also work in customer support, and I understand policies are important—but in genuine cases, we always try to assist customers wherever possible.
Looking forward to a clear and thoughtful response on this matter.
Show more
An Absolute Must-Have for Weekend Plans! ⭐⭐⭐⭐⭐
Zomato’s District app is already incredibly smooth for booking movies, events, and dining, but buying the 3-month membership makes it an absolute steal! The perks are insane: you get Buy 1 Get 1 Free on movie tickets (up to ₹500 off on 3 different bookings), which pays for the membership right there. On top of that, you get two dining vouchers worth ₹250 each (for bills over ₹1000) and a flat 20% off on movie snacks when booking tickets on the app. It makes going out so much more affordable. Highly recommend getting the membership!
Show more
Refund issues
I was opting for a refund and couldn’t cancel an event
Because it doesn’t appear on the app,
When i went to the website regarding the refund ,
It just went to app again every time.
I was patient with it at first,
But even before the refund limited time,
i couldn’t get an answer.
The last date for it was like 23rd March and i sent an email stating that,
I wanted to get refund on March 19th but there was no answer.
I talked with four different agent on the chat with us option.
And now they’ve said the matter cannot be raised again because it has already been raised twice.
And yet i got no answer
When they did it.
I’ve got proof and everything regarding this issue.
It’s for the Kanye West Concert being held in Delhi.
One of the worst app and assistance from my experience.
I had high hopes and yet i feel like i was scammed.
Because it doesn’t appear on the app,
When i went to the website regarding the refund ,
It just went to app again every time.
I was patient with it at first,
But even before the refund limited time,
i couldn’t get an answer.
The last date for it was like 23rd March and i sent an email stating that,
I wanted to get refund on March 19th but there was no answer.
I talked with four different agent on the chat with us option.
And now they’ve said the matter cannot be raised again because it has already been raised twice.
And yet i got no answer
When they did it.
I’ve got proof and everything regarding this issue.
It’s for the Kanye West Concert being held in Delhi.
One of the worst app and assistance from my experience.
I had high hopes and yet i feel like i was scammed.
Show more
