Confirmed Booking, No Seats, and Zero Customer Support”
I had one of the worst experiences with this app. I booked 3 seats for Spider-Man: Brand New Day, and when I reached the theatre, I was shocked to find that the same seats had been allotted to someone else as well. The theatre staff asked me to step outside and checked my booking on their system. When they entered my booking ID, it showed “Not Found”, even though I had a confirmed booking.
Instead of resolving the issue immediately, I was left standing outside while the staff tried to figure out what had happened. This was extremely embarrassing and frustrating.
What made the experience even worse was the customer support. I was told that I would receive an update within 24 hours, but 4 days passed with no update at all. Every response was delayed, generic, and unhelpful. Finally, I received a message claiming that “no such incident occurred,” despite the fact that it happened in front of the theatre staff and I had already reported everything in detail.
This company does not take customer complaints seriously. They make customers wait for days, provide no real assistance, and then simply deny the incident instead of investigating it properly. A booking platform should be reliable, especially when customers have already paid for their tickets.
I wasted my time, faced unnecessary humiliation at the theatre, and received zero accountability from customer support. I would not recommend this app to anyone until they improve their booking system and start treating customers with honesty and responsibility.
Response from developer
Hi there, we’re truly sorry to hear about your experience. We understand how frustrating this must have been. We’d like to look into this again on priority and understand what happened. Please write to us at feedback@district.in with your registered contact number and our team will review this in detail and assist you further.
Discounts that don’t work
When I lodged a complaint, the answer was - Everything is mentioned in the app.
Well, I am an educated person and none of this worked the way your app said it will.
Zero stars. Won’t be using these chaps again. I am not going to get poorer without 10% discounts but can’t support businesses who create confusion instead of good customer experience.
Response from developer
Hi there, we’re really sorry to hear about your experience. We understand how frustrating it must have been, especially when the offer and payment conditions did not work as you expected. We’d like to look into this in detail, including the offer shown at the time of booking and the applicable terms. Please write to us at feedback@district.in with your registered contact number and our team will review this and assist you further.
Good UI
Response from developer
Hi Sidhulk, thank you so much for your wonderful feedback! We're delighted to know you're enjoying the app's interface and the offers available. Your support means a lot to us. Happy booking!
Regarding Dining offers
The offers shown in the app are great, but we’ve noticed that some restaurants or shops aren’t aware of them. Even after showing the offer on the app, the staff sometimes say they haven’t been informed about it or aren’t sure how to process it. You can tell it’s not really their fault—they just don’t seem to have been given enough information.
This ends up putting both the customer and the staff in an uncomfortable position. We have to explain the offer, they have to check with someone else, and the billing process gets delayed. It takes away from what should otherwise be a smooth experience.
It would really help if every partner restaurant or shop is properly informed whenever an offer goes live. Even a simple briefing for the owner, manager, and billing staff on what offers are available and how to redeem them would make a big difference. That way, customers don’t have to explain the offer at the counter, and the staff can handle it confidently.
Just sharing this because it’s something we’ve faced at multiple places, and I think improving this communication would make the overall District experience much better for everyone.
Response from developer
Hi Monish, thank you for taking the time to share your feedback. Our partner restaurants are informed about the applicable offers. However, we'd still like to look into the experience you've described. Kindly write to us at support@district.in with your registered mobile number, email address, restaurant details, and the date of your visit, so our team can review this further and assist you accordingly.
Mind blowing if you’re living in a tier-1 city!
On an average, I saved around 10-11k in a month using the app - which is very good for a person going out 2-3 times in a week and spending good amount of time outside having a once-in-a-lifetime dining experience.
Must-try if you’re a wanderlust and an outgoing person.
Only drawback i felt is, the offer changes depends on your usage. Sometimes, it just rules out the offers on your account but is available to others.
Response from developer
Hi Harsith, we're delighted to know that District has been a part of your experiences and that you've been enjoying the offers and savings on the app. We've also noted your feedback regarding offer availability and will share it with the relevant team for consideration. Thank you for your support, and we look forward to serving you again soon.
Good UI
Worst Customer Support Experience Ever
Due to a genuine medical emergency, I requested cancellation or rescheduling of my badminton booking and shared the required medical proof. Instead of receiving assistance, I was repeatedly misled by multiple support executives.
Aparjita collected my medical proof and promised a callback within two hours, but never called. Gurleen informed me that my booking had been cancelled and refunded, yet nothing was updated. Shubham kept me engaged for nearly 1.5 hours, failed to answer my questions, did not register the complaints I requested, and ended the interaction without any resolution. Komal delayed responses and ignored my queries. Ridhima could not even confirm whether my complaints against the executives would be registered. Finally, Mohit informed me that while my feedback would be shared internally, there was no provision to officially register a complaint against the support executives.
The most concerning part is the complete lack of accountability. Customers appear to have no transparent mechanism to formally complain about poor support, which raises serious concerns about the effectiveness of the grievance redressal process.
I have call recordings and chat transcripts supporting these interactions. I hope Zomato District investigates this matter thoroughly, improves its customer support standards, and introduces a transparent complaint process. No customer should have to spend hours chasing support only to receive contradictory information and no meaningful resolution.
Response from developer
Hi Sumit, we apologize for the inconvenience caused. This is certainly not the experience we want for our users. We'd request you to kindly write to us at feedback@district.in with your registered contact number, email ID. Our team will review the matter and get back to you at the earliest. We appreciate your understanding in this regard.
Poor Transparency in Movie Ticket Booking
This appears to be a misleading practice that can influence customers into selecting seats they would not otherwise choose. As a result, my movie experience was negatively affected and the money I spent felt wasted. I immediately uninstalled the app after this experience.
I hope the company investigates this issue and ensures that screen orientation and seat layouts are displayed accurately and consistently so that customers can make informed booking decisions.
Response from developer
Hi Ravikant, thank you for sharing your feedback. We'd like to let you know that the booking flow allows you to review and confirm all booking details, including the selected seats, before completing the payment. However, if you still believe there has been an issue, kindly write to us at feedback@district.in with your registered mobile number, email ID, booking details, and a brief description of your concern. We'll have it reviewed and assist you further.
Misleading offers and poor customer resolution
However, after booking, I was informed that the offer provides only one drink per booking, regardless of how many eligible tickets are purchased. The problem is that this restriction was nowhere mentioned in the offer details displayed at the time of booking.
A reasonable customer would interpret the offer as applying to all qualifying tickets in the booking. If the intention was to provide only one drink per booking, the offer should have explicitly stated: "One complimentary drink per booking only." Hiding such a crucial condition and revealing it only after the purchase feels misleading and unfair.
What was even more disappointing was the customer support response. Instead of acknowledging the lack of transparency in the displayed terms, they simply repeated the undisclosed condition and closed the matter without providing a meaningful resolution.
Trust is built on transparent communication. If customers cannot rely on the offer details shown in the app, it becomes difficult to trust any promotion displayed on the platform.
I hope District by Zomato reviews its promotional practices and ensures that all material terms and restrictions are clearly disclosed before customers make a purchase.
Would not recommend relying on promotional offers advertised in this app.
Response from developer
Hi Sandeep, thank you for sharing your feedback. We'd like to clarify that the offer is applicable once per booking, and this is mentioned in the applicable offer terms and conditions. We understand your concerns regarding the visibility of this information and have noted your feedback on making the offer details more prominent. We'll be sure to share this with the relevant team as we continue working to improve the experience.
Chidambaram
In recent days, I’ve noticed better performance and quicker load times, which makes a big difference. The booking process is seamless, and everything works just as expected without any hassle.
Great job to the team for continuously improving the app—looking forward to even more features in the future!
Response from developer
Hi Chidambaram, thank you so much for your kind words! We're delighted that you're enjoying the app. We'll keep working to bring you even more exciting experiences. Your support truly means a lot to us!
Best app
Add on snacks were denied and customer care doesn’t help either.
Response from developer
Hi there, we're truly sorry to hear about your experience. This doesn't seem right, and we'd like to understand what happened. Kindly share your registered mobile number, email ID, booking details, and any relevant screenshots with us at feedback@district.in, and we'll have this reviewed and assist you further.
Misleading Discount Offer and Poor Customer Support
The outlet was clearly listed as offering a 15% discount on the total bill when paying through the app. However, when I entered the payment amount and completed the transaction, the full amount was deducted without any discount being applied.
What made the experience even more frustrating was the response from customer support. They claimed that I had made the payment through the Zomato app, which is simply incorrect. Once you select the payment option in the Zomato app, it automatically redirects you to the District app to complete the transaction. Therefore, it makes no sense to deny the discount on the basis that the payment was made via Zomato.
This feels misleading and unfair to customers who rely on the offers displayed before making a payment. If there are any exclusions or conditions, they should be clearly communicated upfront rather than used as a reason to reject a valid discount after payment has been completed.
Overall, a very disappointing experience with both the offer and the customer support provided.
Escalation to Leadership – Ignored Complaint & No Resolution Despite Multiple Follow-Ups
I booked a movie/show through the app and faced an issue where the show started late. Even the cinema management confirmed the delay on call. My friend was also present with me and explained the complete scenario to the support team as proof. Despite sharing all details, screenshots, and continuously following up for the last 5–6 days, nobody from the support team has properly responded or called back.
The worst part is not just the issue itself, but the way the team completely ignored the customer after taking payment. Every time only generic replies are shared without proper investigation or resolution. This is extremely unprofessional for a reputed company.
Customers expect support and accountability when there is a genuine issue, but instead I only faced negligence, wasted time, and frustration. I have already escalated this matter through emails and social media as well.
Highly disappointed with the service and customer handling experience.
Disappointing Customer Service Experience
Response from developer
H Gurman, we're truly sorry to hear about your experience. This certainly isn't the experience we aim to provide. We'd like to understand your concern better. Kindly write to us at feedback@district.in with your registered mobile number, email ID, booking details, and a brief description of the issue. We'll have this reviewed on priority and assist you further.
Good UI
Failed at checkout every time - completely unreliable app
What’s the point of a “pre-sale” if your app can’t even handle the traffic or complete a transaction? It’s beyond frustrating to get so close to booking and then be blocked by poor app performance. Tried repeatedly, wasted a lot of time, and still ended up with nothing.
Highly unreliable platform—definitely not something you can depend on for high-demand bookings. Fix your system before running exclusive sales.
