Good UI
Very good looking app with offers.
Best app
Excellent
Add on snacks were denied and customer care doesn’t help either.
Booked movie ticket for my parents with snack add ons. When they went to the theatres and my father went to the snack counter, the snacks were denied upon presenting the booking. So insulting. The District customer care has no idea how to resolve this. Never booking again with this app.
Misleading Discount Offer and Poor Customer Support
Very disappointing experience with the District app after the transition from Zomato.
The outlet was clearly listed as offering a 15% discount on the total bill when paying through the app. However, when I entered the payment amount and completed the transaction, the full amount was deducted without any discount being applied.
What made the experience even more frustrating was the response from customer support. They claimed that I had made the payment through the Zomato app, which is simply incorrect. Once you select the payment option in the Zomato app, it automatically redirects you to the District app to complete the transaction. Therefore, it makes no sense to deny the discount on the basis that the payment was made via Zomato.
This feels misleading and unfair to customers who rely on the offers displayed before making a payment. If there are any exclusions or conditions, they should be clearly communicated upfront rather than used as a reason to reject a valid discount after payment has been completed.
Overall, a very disappointing experience with both the offer and the customer support provided.
The outlet was clearly listed as offering a 15% discount on the total bill when paying through the app. However, when I entered the payment amount and completed the transaction, the full amount was deducted without any discount being applied.
What made the experience even more frustrating was the response from customer support. They claimed that I had made the payment through the Zomato app, which is simply incorrect. Once you select the payment option in the Zomato app, it automatically redirects you to the District app to complete the transaction. Therefore, it makes no sense to deny the discount on the basis that the payment was made via Zomato.
This feels misleading and unfair to customers who rely on the offers displayed before making a payment. If there are any exclusions or conditions, they should be clearly communicated upfront rather than used as a reason to reject a valid discount after payment has been completed.
Overall, a very disappointing experience with both the offer and the customer support provided.
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Escalation to Leadership – Ignored Complaint & No Resolution Despite Multiple Follow-Ups
Very disappointing experience with District app and their customer support team.
I booked a movie/show through the app and faced an issue where the show started late. Even the cinema management confirmed the delay on call. My friend was also present with me and explained the complete scenario to the support team as proof. Despite sharing all details, screenshots, and continuously following up for the last 5–6 days, nobody from the support team has properly responded or called back.
The worst part is not just the issue itself, but the way the team completely ignored the customer after taking payment. Every time only generic replies are shared without proper investigation or resolution. This is extremely unprofessional for a reputed company.
Customers expect support and accountability when there is a genuine issue, but instead I only faced negligence, wasted time, and frustration. I have already escalated this matter through emails and social media as well.
Highly disappointed with the service and customer handling experience.
I booked a movie/show through the app and faced an issue where the show started late. Even the cinema management confirmed the delay on call. My friend was also present with me and explained the complete scenario to the support team as proof. Despite sharing all details, screenshots, and continuously following up for the last 5–6 days, nobody from the support team has properly responded or called back.
The worst part is not just the issue itself, but the way the team completely ignored the customer after taking payment. Every time only generic replies are shared without proper investigation or resolution. This is extremely unprofessional for a reputed company.
Customers expect support and accountability when there is a genuine issue, but instead I only faced negligence, wasted time, and frustration. I have already escalated this matter through emails and social media as well.
Highly disappointed with the service and customer handling experience.
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