Regarding Dining offers
Just wanted to share a suggestion based on something my friends and I have experienced a few times while using District dining offers.
The offers shown in the app are great, but we’ve noticed that some restaurants or shops aren’t aware of them. Even after showing the offer on the app, the staff sometimes say they haven’t been informed about it or aren’t sure how to process it. You can tell it’s not really their fault—they just don’t seem to have been given enough information.
This ends up putting both the customer and the staff in an uncomfortable position. We have to explain the offer, they have to check with someone else, and the billing process gets delayed. It takes away from what should otherwise be a smooth experience.
It would really help if every partner restaurant or shop is properly informed whenever an offer goes live. Even a simple briefing for the owner, manager, and billing staff on what offers are available and how to redeem them would make a big difference. That way, customers don’t have to explain the offer at the counter, and the staff can handle it confidently.
Just sharing this because it’s something we’ve faced at multiple places, and I think improving this communication would make the overall District experience much better for everyone.
The offers shown in the app are great, but we’ve noticed that some restaurants or shops aren’t aware of them. Even after showing the offer on the app, the staff sometimes say they haven’t been informed about it or aren’t sure how to process it. You can tell it’s not really their fault—they just don’t seem to have been given enough information.
This ends up putting both the customer and the staff in an uncomfortable position. We have to explain the offer, they have to check with someone else, and the billing process gets delayed. It takes away from what should otherwise be a smooth experience.
It would really help if every partner restaurant or shop is properly informed whenever an offer goes live. Even a simple briefing for the owner, manager, and billing staff on what offers are available and how to redeem them would make a big difference. That way, customers don’t have to explain the offer at the counter, and the staff can handle it confidently.
Just sharing this because it’s something we’ve faced at multiple places, and I think improving this communication would make the overall District experience much better for everyone.
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Response from developer
Hi Monish, thank you for taking the time to share your feedback. Our partner restaurants are informed about the applicable offers. However, we'd still like to look into the experience you've described. Kindly write to us at support@district.in with your registered mobile number, email address, restaurant details, and the date of your visit, so our team can review this further and assist you accordingly.
Mind blowing if you’re living in a tier-1 city!
I have been living in Bangalore for long and started using District App recently and my experience has been phenomenal!
On an average, I saved around 10-11k in a month using the app - which is very good for a person going out 2-3 times in a week and spending good amount of time outside having a once-in-a-lifetime dining experience.
Must-try if you’re a wanderlust and an outgoing person.
Only drawback i felt is, the offer changes depends on your usage. Sometimes, it just rules out the offers on your account but is available to others.
On an average, I saved around 10-11k in a month using the app - which is very good for a person going out 2-3 times in a week and spending good amount of time outside having a once-in-a-lifetime dining experience.
Must-try if you’re a wanderlust and an outgoing person.
Only drawback i felt is, the offer changes depends on your usage. Sometimes, it just rules out the offers on your account but is available to others.
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Response from developer
Hi Harsith, we're delighted to know that District has been a part of your experiences and that you've been enjoying the offers and savings on the app. We've also noted your feedback regarding offer availability and will share it with the relevant team for consideration. Thank you for your support, and we look forward to serving you again soon.
Good UI
Very good looking app with offers.
Worst Customer Support Experience Ever
This has been one of the worst customer support experiences I have ever had.
Due to a genuine medical emergency, I requested cancellation or rescheduling of my badminton booking and shared the required medical proof. Instead of receiving assistance, I was repeatedly misled by multiple support executives.
Aparjita collected my medical proof and promised a callback within two hours, but never called. Gurleen informed me that my booking had been cancelled and refunded, yet nothing was updated. Shubham kept me engaged for nearly 1.5 hours, failed to answer my questions, did not register the complaints I requested, and ended the interaction without any resolution. Komal delayed responses and ignored my queries. Ridhima could not even confirm whether my complaints against the executives would be registered. Finally, Mohit informed me that while my feedback would be shared internally, there was no provision to officially register a complaint against the support executives.
The most concerning part is the complete lack of accountability. Customers appear to have no transparent mechanism to formally complain about poor support, which raises serious concerns about the effectiveness of the grievance redressal process.
I have call recordings and chat transcripts supporting these interactions. I hope Zomato District investigates this matter thoroughly, improves its customer support standards, and introduces a transparent complaint process. No customer should have to spend hours chasing support only to receive contradictory information and no meaningful resolution.
Due to a genuine medical emergency, I requested cancellation or rescheduling of my badminton booking and shared the required medical proof. Instead of receiving assistance, I was repeatedly misled by multiple support executives.
Aparjita collected my medical proof and promised a callback within two hours, but never called. Gurleen informed me that my booking had been cancelled and refunded, yet nothing was updated. Shubham kept me engaged for nearly 1.5 hours, failed to answer my questions, did not register the complaints I requested, and ended the interaction without any resolution. Komal delayed responses and ignored my queries. Ridhima could not even confirm whether my complaints against the executives would be registered. Finally, Mohit informed me that while my feedback would be shared internally, there was no provision to officially register a complaint against the support executives.
The most concerning part is the complete lack of accountability. Customers appear to have no transparent mechanism to formally complain about poor support, which raises serious concerns about the effectiveness of the grievance redressal process.
I have call recordings and chat transcripts supporting these interactions. I hope Zomato District investigates this matter thoroughly, improves its customer support standards, and introduces a transparent complaint process. No customer should have to spend hours chasing support only to receive contradictory information and no meaningful resolution.
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Response from developer
Hi Sumit, we apologize for the inconvenience caused. This is certainly not the experience we want for our users. We'd request you to kindly write to us at feedback@district.in with your registered contact number, email ID. Our team will review the matter and get back to you at the earliest. We appreciate your understanding in this regard.
Poor Transparency in Movie Ticket Booking
Very disappointing experience with Zomato District. While booking my movie ticket, the screen direction displayed during seat selection was different from the one shown after the booking was confirmed. Because of this, I ended up watching the movie from a lower row than I intended, even though many better seats were available at the time of booking.
This appears to be a misleading practice that can influence customers into selecting seats they would not otherwise choose. As a result, my movie experience was negatively affected and the money I spent felt wasted. I immediately uninstalled the app after this experience.
I hope the company investigates this issue and ensures that screen orientation and seat layouts are displayed accurately and consistently so that customers can make informed booking decisions.
This appears to be a misleading practice that can influence customers into selecting seats they would not otherwise choose. As a result, my movie experience was negatively affected and the money I spent felt wasted. I immediately uninstalled the app after this experience.
I hope the company investigates this issue and ensures that screen orientation and seat layouts are displayed accurately and consistently so that customers can make informed booking decisions.
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