Confirmed Booking, No Seats, and Zero Customer Support”
I had one of the worst experiences with this app. I booked 3 seats for Spider-Man: Brand New Day, and when I reached the theatre, I was shocked to find that the same seats had been allotted to someone else as well. The theatre staff asked me to step outside and checked my booking on their system. When they entered my booking ID, it showed “Not Found”, even though I had a confirmed booking.
Instead of resolving the issue immediately, I was left standing outside while the staff tried to figure out what had happened. This was extremely embarrassing and frustrating.
What made the experience even worse was the customer support. I was told that I would receive an update within 24 hours, but 4 days passed with no update at all. Every response was delayed, generic, and unhelpful. Finally, I received a message claiming that “no such incident occurred,” despite the fact that it happened in front of the theatre staff and I had already reported everything in detail.
This company does not take customer complaints seriously. They make customers wait for days, provide no real assistance, and then simply deny the incident instead of investigating it properly. A booking platform should be reliable, especially when customers have already paid for their tickets.
I wasted my time, faced unnecessary humiliation at the theatre, and received zero accountability from customer support. I would not recommend this app to anyone until they improve their booking system and start treating customers with honesty and responsibility.
Response from developer
Hi there, we’re truly sorry to hear about your experience. We understand how frustrating this must have been. We’d like to look into this again on priority and understand what happened. Please write to us at feedback@district.in with your registered contact number and our team will review this in detail and assist you further.
Discounts that don’t work
When I lodged a complaint, the answer was - Everything is mentioned in the app.
Well, I am an educated person and none of this worked the way your app said it will.
Zero stars. Won’t be using these chaps again. I am not going to get poorer without 10% discounts but can’t support businesses who create confusion instead of good customer experience.
Response from developer
Hi there, we’re really sorry to hear about your experience. We understand how frustrating it must have been, especially when the offer and payment conditions did not work as you expected. We’d like to look into this in detail, including the offer shown at the time of booking and the applicable terms. Please write to us at feedback@district.in with your registered contact number and our team will review this and assist you further.
Good UI
Response from developer
Hi Sidhulk, thank you so much for your wonderful feedback! We're delighted to know you're enjoying the app's interface and the offers available. Your support means a lot to us. Happy booking!
Regarding Dining offers
The offers shown in the app are great, but we’ve noticed that some restaurants or shops aren’t aware of them. Even after showing the offer on the app, the staff sometimes say they haven’t been informed about it or aren’t sure how to process it. You can tell it’s not really their fault—they just don’t seem to have been given enough information.
This ends up putting both the customer and the staff in an uncomfortable position. We have to explain the offer, they have to check with someone else, and the billing process gets delayed. It takes away from what should otherwise be a smooth experience.
It would really help if every partner restaurant or shop is properly informed whenever an offer goes live. Even a simple briefing for the owner, manager, and billing staff on what offers are available and how to redeem them would make a big difference. That way, customers don’t have to explain the offer at the counter, and the staff can handle it confidently.
Just sharing this because it’s something we’ve faced at multiple places, and I think improving this communication would make the overall District experience much better for everyone.
Response from developer
Hi Monish, thank you for taking the time to share your feedback. Our partner restaurants are informed about the applicable offers. However, we'd still like to look into the experience you've described. Kindly write to us at support@district.in with your registered mobile number, email address, restaurant details, and the date of your visit, so our team can review this further and assist you accordingly.
Mind blowing if you’re living in a tier-1 city!
On an average, I saved around 10-11k in a month using the app - which is very good for a person going out 2-3 times in a week and spending good amount of time outside having a once-in-a-lifetime dining experience.
Must-try if you’re a wanderlust and an outgoing person.
Only drawback i felt is, the offer changes depends on your usage. Sometimes, it just rules out the offers on your account but is available to others.
Response from developer
Hi Harsith, we're delighted to know that District has been a part of your experiences and that you've been enjoying the offers and savings on the app. We've also noted your feedback regarding offer availability and will share it with the relevant team for consideration. Thank you for your support, and we look forward to serving you again soon.
