Coverage
The coverage is not good in metro areas! They send promo text messages all the time even after opting out! They don’t have a singular plan that lets you enjoy text, calls to other networks or land lines. You have to buy everything separately.
The absolute worst network provider ever
shameless
Good, and great coverage, but annoying splash screen advert
How to disable splash screen advert?
Need improvement
The app is not showing how many device attached to the modem (router), you can’t control (using the app) which device to be connected or disconnected, the app can’t show the signal strength (to identify best location for the router), there is no option to activate the passkey (fingerprint or facial recognition)
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Pasig network coverage???
I have the 5G kit, used to run fast when I had it, now it is super slow!!! Very disappointing!
Response from developer
Hello, there! We know how important it is for you to have a stable, reliable and fast data connection. We'd like to assist you with your concern. For support, please send us a message at our DITO Telecommunity Facebook page, call 185 with your DITO number, or chat with us on the DITO app. Thank you. - The DITO App Team - AAR
Chatbot dev vs app dev doesnt align and confusing
When u need help both the chatbot and app instruction to create ticket is not there and wont help you until you just give up asking for help and starts asking for refund. Frustrating I paid php7000+ for the service and Im still dealing with asking for help to ask for refund because you cant get refund if you havent asked help and I cant get help because its all bad support they disconnect early and ask me the same troubleshooting steps over and over again
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Very Reliable
Great internet service
Pitiful
Zero customer service. If the boxes aren’t breaking down nonstop then when you try to actually put a load on your box. Don’t ever ever select auto renewal because it will prevent you from buying a load when you need it for your home Wi-Fi. I have fought and struggled to try to get someone to do anything about this. It claims that you can’t unsubscribe until you’re in the 48 hour then when you get to the 48 hour window, then it still doesn’t let you unsubscribe. Not been able to load my home Wi-Fi now for over 10 days. I have sent emails. I’m now loading tickets every time I get on with the bot it tells the same stupid thing that isn’t actually there. Then I want you to call 185 but you have to have your their SIM on your phone I’m from the USA and I don’t have their SIM on my phone. I have a US SIM on my phone and I have to keep it for my banking, etc. You should be customer service, regardless of whether you have theirs or not. Because I’m paying for service. I’m out of my mind. Frustrated with ditto. Absolutely one of the worst companies I’ve ever dealt with in my life. And I’ve dealt with many after 66 years on Earth.
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Worst
Worst telco provider. They always eat my load and i can’t even talk to someone because once i load and call someone evn they dont ans they will charge you
Cebu
Excellent
False coverage availability
I ordered a postpaid sim when dito website showed my area is covered. Upon receiving the sim, I inserted it on my phone hoping to activate it straight away but ended up with completely no signal. Good thing I had to travel to Manila two weeks after. I was able to activate and use it upon reaching Manila. But what about when I’m back in my province? I definitely won’t be able to use it there again. Make sure your website is updated accurately about areas where you have signal before processing an online order to save clients from wasting their money and getting frustrated.
November 2025
Annoying ads with no option to close it. Very smart app developers. They know how to piss off users. Well done! 🤧
November 2025
Annoying ads with no option to close it. Very smart app developers. They know how to piss off users. Well done! 🤧
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POOR CUSTOMER SERVICE
I just want to transfer my esim to my new phone. I emailed customer service but they will reply every after 24 hours. After that, they will take you to different customer service people, and still not able to fix the problem.
Useless
I have never been able to make or receive calls with Dito..
It’s also impossible to speak to someone live…the auto chat is useless…
And because I can’t call…I can’t access customer service numbers..
I should have gone to Globe…
It’s also impossible to speak to someone live…the auto chat is useless…
And because I can’t call…I can’t access customer service numbers..
I should have gone to Globe…
Best telco
Besr telco
Dito
Dito kana! Good and fast connection
support team not supporting
just make us waste time
Good
Easy to use, affordable price, and can use anywhere anytime.
Connection
Most of the times the connection is very weak and/or totally not working even if my data is more than 1TB. I cannot even use the mobile hotspot so that I can connect my laptop thru my iPhone
white screen application
can you guys resolve the issue with the white screen?im using the application but when i open only white screen . :(
App Usually Down
When it works, it’s nice, but it’s usually down!
