Stupid App
All of a sudden my device is not supported?? My phone has updated ios and its not jailbroken. This app is ridiculous
Terrible App
As other users may have already stated, the log in process is way too cumbersome for an app just used to track a utility bill.
The other thing is reporting an issue. When I reported a wire that may have gotten loose due to the heavy downpour, the support request reflects that I reported a brownout!!
Related to that, support updates is frustrating. The request status is not yet updated even 24 hours after it was escalated via a call this morning.
The other thing is reporting an issue. When I reported a wire that may have gotten loose due to the heavy downpour, the support request reflects that I reported a brownout!!
Related to that, support updates is frustrating. The request status is not yet updated even 24 hours after it was escalated via a call this morning.
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Unable to enter OTP code
I tried entering the OTP code that was texted to me but my keyboard won’t pop up. I’ve tried this multiple times already and you haven’t fixed the issue
Frustrated
My electric bills are always posted late. Even though I paid weeks ago, the system still keeps saying “pay immediately,” which creates confusion and frustration. I have two accounts, and I paid both before the due dates, but only one account shows the payment history. I’m frustrated with this app.
Response from developer
We’re sorry for the inconvenience and confusion this has caused you. We understand your concern regarding delayed posting of payments and missing payment history between your accounts. Please be assured that we will have this checked, as posting delays and system syncing issues may sometimes occur. We appreciate your patience while we work on improving the accuracy and timeliness of updates. You may also contact us at customercare@meralco.com.ph so we can assist you in reviewing both accounts.
trash
Vvvv
