trash
Vvvv
A bit buggy with the updating of paid/unpaid and viewing bills on ios but it’s easy to file reports
Perhaps a few more tweaks on the software since it’s still relatively laggy and unresponsive; especially with viewing bills. It doesn’t update the paid bills too on the home page of the app
Such an awful experience
I just downloaded this application and unfortunately had a very bad experience. The app kept lagging even though my internet connection is stable. The app crashed more than once while I was using it. I ended up being frustrated and a waste of time. I uninstalled it shortly after downloading. Hopefully, developers can fix the issues in future updates.
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Cant login
Bs app lol
Frustrating Login Makes a Simple App Unusable
My experience with the Meralco app has been consistently frustrating, forcing me to give it a one-star review. The primary issue is the login process. It is unnecessarily difficult and overly complicated for an app that is supposed to provide simple utility services, like viewing a bill.
I understand the need for security, but this isn't a high-security banking app. The current login system creates a terrible user experience, blocking access to basic functions. An app's first job is to be accessible, and this one fails at that first hurdle. Until the login process is streamlined and made more user-friendly, the app remains practically unusable for me.
I understand the need for security, but this isn't a high-security banking app. The current login system creates a terrible user experience, blocking access to basic functions. An app's first job is to be accessible, and this one fails at that first hurdle. Until the login process is streamlined and made more user-friendly, the app remains practically unusable for me.
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USELESS
I liked the old app better than this one. Difficult to create an account. Not user friendly. I tried to log in using email and said that my account is connected to my social media. I tried to log in using social media/gmail and said that my account was already registered using the same email. I cannot pay my bills on time. Always showing error both in app and website. What a trash!
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Failed To Open App
Every time I pressed the app it drops. It wont open the app. I tried going online to log in and it directs me back to app and then it drops again (app wont open). I am using an Iphone with Philippines Cell # sim card but I am in Canada trying to access the app. Why is it it wont open. It used to open but lately it wont.. why?
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Piss poor app
Piss poor app… update: after upgrade to iOS 26, this app no longer working. It just gave a blank screen then went back to Home screen. This app was working under iOS 18.6.2. However, in order for me to get this work for the first time (first released), I had to face to face talked with their customer support. It was very annoying and cumbersome. I do not want to go through to that process. In my opinion, this app is not created “customer friendly”.
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Cannot add new meralco account
I have been trying multiple times to add my new account but it only shows a prompt saying that my account information is invalid. All I did was to scan the qr from my physical bill to ensure I have the CAN accurately and input the latest actual kw consumption, still saying the account is invalid. I’m just tired of trying the same thing the next day, or waiting for the next bill (maybe it would work if i use the new kw consumption) and still receive the same error.
I hope the developers will fix the app’s issues soon.
I hope the developers will fix the app’s issues soon.
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Buggy buggy buggy
An app is supposed to make things easier not harder. Major fail.
The worst bill app ever
Very difficult to use. Have to set up a new password every time when log in because the previous pw never works. My first time to write a review. Really disappointing.
Disappointing user experience
The Meralco app needs to be updated and proper optimization to ensure a smooth user experience. I have been trying to log in for hours now-uninstalling and reinstalling the app-but still stuck on the loading screen. I even attempted to log in via browser, however, that did not work either. This reflects very poorly on maintenace and development of this app.
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WALANG KWENTA
Lintek na app to mas maganda pa app ng sugalan. Palaging error!
Bad customer service, app has too many bugs
Tried ‘forgot password’ to recover my account because I can’t remember my password. App says that my it has sent link to reset my password. Tried twice and no email received. Reached out customer service, waited 2 days for them to acknowledge the email and another 3 to 5 business days for them to look at the issue. FRUSTRATING!!!!!!!
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Hassle, useless app. This is a HUGE downgrade from the previous app
limited accounts to only 5. I monitor a lot of accounts from the previous app, now i cant add anymore. To enroll more than 5 accounts, you need to verify your account which needs a KYC. It doesn’t work and tells you that your internet is not working. YOUR app is not working. The world is moving to a digital age yet Meralco always fails to innovate.
ALSO why the heck is it necessary for all these “upgrades” and security features where the most important things to do is 1) view the bill 2) pay the bill. Jusko lord so many bloat
ALSO why the heck is it necessary for all these “upgrades” and security features where the most important things to do is 1) view the bill 2) pay the bill. Jusko lord so many bloat
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Special character/s are not allowed
Sa wakas I can access Meralco app na! In my case, yung email address kasi na ginagamit ko in the old app contains “+” sign (plus sign). So they advised me to create new account nalang. This is their response to me:
“After reviewing with our System Admin, they confirmed that the '+' character is not allowed in MyMeralco usernames. This is a confirmed limitation regarding special characters in email-based usernames. To resolve this issue, we recommended that you may enroll new email address without the special character be used to register to MyMeralco.”
“After reviewing with our System Admin, they confirmed that the '+' character is not allowed in MyMeralco usernames. This is a confirmed limitation regarding special characters in email-based usernames. To resolve this issue, we recommended that you may enroll new email address without the special character be used to register to MyMeralco.”
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Face ID not working after latest update
Can you please help resolve face ID not working in the latest update?
Note that the old app is better and more intuitive compared to this
Note that the old app is better and more intuitive compared to this
IN EFFECTIVE APP
Please fix this… updating profile sucks… changing details is not user friendly… the only good on this app is paying and monitoring your bills. The rest of the features really sucks… even the biometrics ar not working well!!!
Stuck at "Please Wait" Loading Page
The app rarely functions properly. I haven’t been able to pay a single bill using this new app. It’s often stuck on the front page, and when you do reach the login screen, you can’t even type in your OTP. Your website is frequently under maintenance, and sometimes you can’t log in at all. I don’t know what to do, I’m trying to pay my bills on time, but with this app and website, there are always delays. It’s a terrible terrible terrible app.
Im still on the "please wait" loading page as of writing this review. Those 5 stars review are definetly planted.
Im still on the "please wait" loading page as of writing this review. Those 5 stars review are definetly planted.
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Frustrating Experience When Reporting Outages
The Meralco app has a lot of potential, but its performance is disappointing—especially when it matters most. I tried to report a power outage, but the app kept asking me to enable location services even though they were already turned on. It just wouldn’t recognize it. On top of that, the app lags badly and has a tendency to crash in the middle of the process. I had to restart my report multiple times, only for the same thing to keep happening. Reporting an outage should be fast and reliable—unfortunately, this app makes it unnecessarily difficult. Hoping to see serious improvements in the next update.
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