Now you see Now you don’t
You log in then screen disappear I tried many times still same once you log in screen loss.
Can’t submit brownout report
If you have submitted a brownout report previously and it was cancelled you can’t submit a new report as the old one still shows up under Pending even if it was cancelled. Please fix!
Device not supported
App was working well with my IPad and the next thing was when I opened the app again, says Device not supported. How come?
Cannot log in
This app has been working just fine before, but now I cannot log in, change password, nor sign in through email, despite repeated attempts and reinstalling the app. It’s infuriating.
Stupid App
All of a sudden my device is not supported?? My phone has updated ios and its not jailbroken. This app is ridiculous
Service
Service in your satellite offices are Poor and this App is the worse .
Not responding
Does not accept my password. I even change my password many times, still does not go thru.
This App needs further testing…
What happened to this app? After updating to this version, I lost access. Kept telling to enter a valid password when I already entered the same PW I’ve been using. Clicked on Forgot password but no reset password link sent to email…
Not Working
Not opening after new update!
Terrible App
As other users may have already stated, the log in process is way too cumbersome for an app just used to track a utility bill.
The other thing is reporting an issue. When I reported a wire that may have gotten loose due to the heavy downpour, the support request reflects that I reported a brownout!!
Related to that, support updates is frustrating. The request status is not yet updated even 24 hours after it was escalated via a call this morning.
The other thing is reporting an issue. When I reported a wire that may have gotten loose due to the heavy downpour, the support request reflects that I reported a brownout!!
Related to that, support updates is frustrating. The request status is not yet updated even 24 hours after it was escalated via a call this morning.
Show more
Unable to enter OTP code
I tried entering the OTP code that was texted to me but my keyboard won’t pop up. I’ve tried this multiple times already and you haven’t fixed the issue
Frustrated
My electric bills are always posted late. Even though I paid weeks ago, the system still keeps saying “pay immediately,” which creates confusion and frustration. I have two accounts, and I paid both before the due dates, but only one account shows the payment history. I’m frustrated with this app.
trash
Vvvv
A bit buggy with the updating of paid/unpaid and viewing bills on ios but it’s easy to file reports
Perhaps a few more tweaks on the software since it’s still relatively laggy and unresponsive; especially with viewing bills. It doesn’t update the paid bills too on the home page of the app
Such an awful experience
I just downloaded this application and unfortunately had a very bad experience. The app kept lagging even though my internet connection is stable. The app crashed more than once while I was using it. I ended up being frustrated and a waste of time. I uninstalled it shortly after downloading. Hopefully, developers can fix the issues in future updates.
Show more
Cant login
Bs app lol
Frustrating Login Makes a Simple App Unusable
My experience with the Meralco app has been consistently frustrating, forcing me to give it a one-star review. The primary issue is the login process. It is unnecessarily difficult and overly complicated for an app that is supposed to provide simple utility services, like viewing a bill.
I understand the need for security, but this isn't a high-security banking app. The current login system creates a terrible user experience, blocking access to basic functions. An app's first job is to be accessible, and this one fails at that first hurdle. Until the login process is streamlined and made more user-friendly, the app remains practically unusable for me.
I understand the need for security, but this isn't a high-security banking app. The current login system creates a terrible user experience, blocking access to basic functions. An app's first job is to be accessible, and this one fails at that first hurdle. Until the login process is streamlined and made more user-friendly, the app remains practically unusable for me.
Show more
USELESS
I liked the old app better than this one. Difficult to create an account. Not user friendly. I tried to log in using email and said that my account is connected to my social media. I tried to log in using social media/gmail and said that my account was already registered using the same email. I cannot pay my bills on time. Always showing error both in app and website. What a trash!
Show more
Failed To Open App
Every time I pressed the app it drops. It wont open the app. I tried going online to log in and it directs me back to app and then it drops again (app wont open). I am using an Iphone with Philippines Cell # sim card but I am in Canada trying to access the app. Why is it it wont open. It used to open but lately it wont.. why?
Show more
Piss poor app
Piss poor app… update: after upgrade to iOS 26, this app no longer working. It just gave a blank screen then went back to Home screen. This app was working under iOS 18.6.2. However, in order for me to get this work for the first time (first released), I had to face to face talked with their customer support. It was very annoying and cumbersome. I do not want to go through to that process. In my opinion, this app is not created “customer friendly”.
Show more
