Stupid App
All of a sudden my device is not supported?? My phone has updated ios and its not jailbroken. This app is ridiculous
Terrible App
As other users may have already stated, the log in process is way too cumbersome for an app just used to track a utility bill.
The other thing is reporting an issue. When I reported a wire that may have gotten loose due to the heavy downpour, the support request reflects that I reported a brownout!!
Related to that, support updates is frustrating. The request status is not yet updated even 24 hours after it was escalated via a call this morning.
The other thing is reporting an issue. When I reported a wire that may have gotten loose due to the heavy downpour, the support request reflects that I reported a brownout!!
Related to that, support updates is frustrating. The request status is not yet updated even 24 hours after it was escalated via a call this morning.
Show more
Unable to enter OTP code
I tried entering the OTP code that was texted to me but my keyboard won’t pop up. I’ve tried this multiple times already and you haven’t fixed the issue
Frustrated
My electric bills are always posted late. Even though I paid weeks ago, the system still keeps saying “pay immediately,” which creates confusion and frustration. I have two accounts, and I paid both before the due dates, but only one account shows the payment history. I’m frustrated with this app.
Response from developer
We’re sorry for the inconvenience and confusion this has caused you. We understand your concern regarding delayed posting of payments and missing payment history between your accounts. Please be assured that we will have this checked, as posting delays and system syncing issues may sometimes occur. We appreciate your patience while we work on improving the accuracy and timeliness of updates. You may also contact us at customercare@meralco.com.ph so we can assist you in reviewing both accounts.
trash
Vvvv
A bit buggy with the updating of paid/unpaid and viewing bills on ios but it’s easy to file reports
Perhaps a few more tweaks on the software since it’s still relatively laggy and unresponsive; especially with viewing bills. It doesn’t update the paid bills too on the home page of the app
Such an awful experience
I just downloaded this application and unfortunately had a very bad experience. The app kept lagging even though my internet connection is stable. The app crashed more than once while I was using it. I ended up being frustrated and a waste of time. I uninstalled it shortly after downloading. Hopefully, developers can fix the issues in future updates.
Show more
Cant login
Bs app lol
Frustrating Login Makes a Simple App Unusable
My experience with the Meralco app has been consistently frustrating, forcing me to give it a one-star review. The primary issue is the login process. It is unnecessarily difficult and overly complicated for an app that is supposed to provide simple utility services, like viewing a bill.
I understand the need for security, but this isn't a high-security banking app. The current login system creates a terrible user experience, blocking access to basic functions. An app's first job is to be accessible, and this one fails at that first hurdle. Until the login process is streamlined and made more user-friendly, the app remains practically unusable for me.
I understand the need for security, but this isn't a high-security banking app. The current login system creates a terrible user experience, blocking access to basic functions. An app's first job is to be accessible, and this one fails at that first hurdle. Until the login process is streamlined and made more user-friendly, the app remains practically unusable for me.
Show more
Response from developer
We’re sorry for the frustration you’ve experienced using the My Meralco App. We understand how important it is for you to access your account easily, and we truly appreciate your detailed feedback about the login process. Our team is already reviewing ways to simplify and improve the login experience while keeping your information secure. Please reach out to customercare@meralco.com.ph, and we’ll assist you further. Thank you for sharing your thoughts — your input helps us make the app better.
USELESS
I liked the old app better than this one. Difficult to create an account. Not user friendly. I tried to log in using email and said that my account is connected to my social media. I tried to log in using social media/gmail and said that my account was already registered using the same email. I cannot pay my bills on time. Always showing error both in app and website. What a trash!
Show more
Failed To Open App
Every time I pressed the app it drops. It wont open the app. I tried going online to log in and it directs me back to app and then it drops again (app wont open). I am using an Iphone with Philippines Cell # sim card but I am in Canada trying to access the app. Why is it it wont open. It used to open but lately it wont.. why?
Show more
Piss poor app
Piss poor app… update: after upgrade to iOS 26, this app no longer working. It just gave a blank screen then went back to Home screen. This app was working under iOS 18.6.2. However, in order for me to get this work for the first time (first released), I had to face to face talked with their customer support. It was very annoying and cumbersome. I do not want to go through to that process. In my opinion, this app is not created “customer friendly”.
Show more
Cannot add new meralco account
I have been trying multiple times to add my new account but it only shows a prompt saying that my account information is invalid. All I did was to scan the qr from my physical bill to ensure I have the CAN accurately and input the latest actual kw consumption, still saying the account is invalid. I’m just tired of trying the same thing the next day, or waiting for the next bill (maybe it would work if i use the new kw consumption) and still receive the same error.
I hope the developers will fix the app’s issues soon.
I hope the developers will fix the app’s issues soon.
Show more
Buggy buggy buggy
An app is supposed to make things easier not harder. Major fail.
Response from developer
We sincerely apologize for the inconvenience. Please know that we are continuously working to improve our services to make things easier and more accessible for you. For further assistance, feel free to reach out to us at customercare@meralco.com.ph — we’ll be happy to help resolve your concern. Thank you for your understanding.
The worst bill app ever
Very difficult to use. Have to set up a new password every time when log in because the previous pw never works. My first time to write a review. Really disappointing.
Disappointing user experience
The Meralco app needs to be updated and proper optimization to ensure a smooth user experience. I have been trying to log in for hours now-uninstalling and reinstalling the app-but still stuck on the loading screen. I even attempted to log in via browser, however, that did not work either. This reflects very poorly on maintenace and development of this app.
Show more
WALANG KWENTA
Lintek na app to mas maganda pa app ng sugalan. Palaging error!
Bad customer service, app has too many bugs
Tried ‘forgot password’ to recover my account because I can’t remember my password. App says that my it has sent link to reset my password. Tried twice and no email received. Reached out customer service, waited 2 days for them to acknowledge the email and another 3 to 5 business days for them to look at the issue. FRUSTRATING!!!!!!!
Show more
Hassle, useless app. This is a HUGE downgrade from the previous app
limited accounts to only 5. I monitor a lot of accounts from the previous app, now i cant add anymore. To enroll more than 5 accounts, you need to verify your account which needs a KYC. It doesn’t work and tells you that your internet is not working. YOUR app is not working. The world is moving to a digital age yet Meralco always fails to innovate.
ALSO why the heck is it necessary for all these “upgrades” and security features where the most important things to do is 1) view the bill 2) pay the bill. Jusko lord so many bloat
ALSO why the heck is it necessary for all these “upgrades” and security features where the most important things to do is 1) view the bill 2) pay the bill. Jusko lord so many bloat
Show more
Special character/s are not allowed
Sa wakas I can access Meralco app na! In my case, yung email address kasi na ginagamit ko in the old app contains “+” sign (plus sign). So they advised me to create new account nalang. This is their response to me:
“After reviewing with our System Admin, they confirmed that the '+' character is not allowed in MyMeralco usernames. This is a confirmed limitation regarding special characters in email-based usernames. To resolve this issue, we recommended that you may enroll new email address without the special character be used to register to MyMeralco.”
“After reviewing with our System Admin, they confirmed that the '+' character is not allowed in MyMeralco usernames. This is a confirmed limitation regarding special characters in email-based usernames. To resolve this issue, we recommended that you may enroll new email address without the special character be used to register to MyMeralco.”
Show more
