Archived App

This is an archived listing of the app previously available on the App Store.

Although the app is no longer distributed by Apple, you can still view its description, screenshots, version history, ratings, and metadata for reference.

Details

Released
July 25, 2012
Updated
November 4, 2024
Meralco Mobile screenshot #1 for iPhone
Meralco Mobile screenshot #2 for iPhone
Meralco Mobile screenshot #3 for iPhone
Meralco Mobile screenshot #4 for iPhone
Meralco Mobile screenshot #5 for iPhone
Meralco Mobile screenshot #6 for iPhone
Meralco Mobile screenshot #7 for iPhone
iphone
ipad
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About

Manage your electricity service conveniently from your mobile device. View and pay bills, report outages, and get helpful energy tips. The app also helps you locate nearby service centers and calculate appliance energy costs.

✓View and pay bills
✓Report outages
✓Appliance cost calculator
✓Energy efficiency tips
✓Find business centers
✓Receive notifications
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What users say about Meralco Mobile

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What's New in Meralco Mobile

2024.09.06

November 4, 2024

Meralco App Powered Up: Our latest update makes payments easier – save your card details securely for a faster and more seamless experience. Update to the latest version to enjoy this feature. #PowerUp with Meralco Mobile App

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User reviews

Useless

No option to contact someone directly. No option for questions about Kload prepaid. I have no way of knowing and monitoring my power consumption, and no information on this app to find out. Or, if there is a way to know, it's not clear at all. Completely useless app.

United states banned from accessing meralco!

Why did you banned our access here in the US? We have to pay online!!! Do not banned our access here as we are paying the bill here abroad esp. USA. Stupid meralco app!!!

Glitchy

I just downloaded the app, and unfortunately, I couldn't get in. I have already registered and all, but when I tried opening the app, it's just not possible. It kept on bringing me back to the registration form, and brings me outside the mobile app to the Meralco website.

useless app, could just be a web browser

useless. wrapping the web view into a container doesnt make it an app. I can just use a web browser for it.

Paymaya payment doesn’t support international card please support paypal, better yet apple pay

Bad App

No problem with downloading the App. The issue is I’m not able to get in despite login in with my Google account. The content won’t upload after log in. Attempted several times for 2 days , the app is still “thinking”.
I live in Los Angeles & would like to pay online for my property’s electric bill in MM without success. It’s sooo frustrating! Meralco need to improve the app!
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Response from developer

Hi, Fixit3. We are sorry that you are having difficulties logging in. For us to be able to assist you better, you may reach out to us regarding your concern by sending a message to our official Twitter (twitter.com/meralco) or Facebook (https://m.me/Meralco). Through these, you may tell us everything about your experience and we would gladly appreciate it if you could send your user journey such as screenshots/screen recordings. We'll wait for your message. Thank you so much for your patience.

Developer apps

User experience

🐞

Reported Bugs

40 issues

Cannot get into the app after registration

Bug

App keeps bringing back to registration form

Bug

Content won't upload after login

Bug

App is still 'thinking' after login

Bug

Unable to use mobile and web version

Bug

Payment system very bad, not accepting US cards

Bug

App won't recognize user, password change issues

Bug

Unable to pay with US issued credit cards

Bug

App and website not letting users log in

Bug

Page source has an error

Bug

Account automatically logged out, cannot log in

Bug

Payment session has ended

Bug

Payment did not push through

Bug

Session has ended when paying

Bug

Payment partner transactions not working

Bug

Fraud cases with foreign credit cards

Bug

Foreign card payment stopped working

Bug

Credit card payment option not working

Bug

Cannot pay bills online

Bug

Transaction does not go through

Bug

Signup process is horrendous

Bug

Cannot sign up without social media account

Bug

Password invalid after signup

Bug

Customer service chat agent useless

Bug

Outages tracker is awful

Bug

App updates monthly, requires login every time

Bug

Login rejected for unknown reasons during upgrade

Bug

Cannot log in, white screen after details

Bug

App kept saying 'loading'

Bug

Registering app says KWH and bill date invalid

Bug

Always wrong email and password after changing

Bug

Redirects to Salesforce login page

Bug

Login displays incorrect password

Bug

Cannot open account

Bug

App dies after 5 seconds

Bug

Cannot see back of bill (meter reading)

Bug

Program suddenly shuts down after entering password

Bug

App suddenly crashes when opening bill

Bug

App crashed all the time on iOS

Bug

Difficult to register, system cannot recognize Service ID

Bug
✨

Requested Features

10 requests

Option to contact someone directly

Feature

Information on Kload prepaid

Feature

Monitor power consumption

Feature

Support for international cards (PayPal, Apple Pay)

Feature

Support for K-Load prepaid service (balance, utilization)

Feature

Ability to copy MRN to clipboard

Feature

Save payment method/credit card details

Feature

View full bill statement (not just unpaid amount)

Feature

Daily tracking of electrical consumption

Feature

Waive convenience fees

Feature

FAQ

What can I do with the Meralco Mobile app?

The Meralco Mobile app allows you to manage your Meralco account 24/7. You can view and pay your bills, report outages, inquire and give feedback, and receive notifications from Meralco. It also includes features like an appliance calculator for energy costs and energy efficiency tips.

Is the Meralco Mobile app free to use?

Yes, the Meralco Mobile app is free to download and use. There are no in-app purchases or advertisements mentioned in the app's description.

What permissions does the Meralco Mobile app require?

The app requires access to your device's camera to upload photos with outage reports, storage to attach media files for reports, and location services to show nearby Meralco Business Centers and Bayad Center branches.

How can the app help me save energy?

The app provides energy efficiency tips and updates on exclusive appliance promos through its 'Bright Ideas' feature. It also allows you to compute the cost of using appliances with the Appliance Calculator and Orange Tag, helping you make informed decisions about energy consumption.

Can I report issues other than power outages?

Yes, you can use the app to report various issues such as busted lights, leaning poles, and other concerns related to your electricity service. The camera and storage permissions allow you to attach photos or videos to your reports for better documentation.