Change the temperature twice and forget the app
The app is slow, tends to fall out of sync with the unit. Then when it works you change the temperature a couple times and the app tells you AC unit not connected! Give it 5 mins and it will reappear.
ZERO STARS
Had I known that Daikin used this app to control their mini split system, I would’ve gone with a different mini split manufacturer. This app is absolute GARBAGE and deserves zero stars. I cannot express how much I hate it. If you’re considering mini splits, look elsewhere. You’ll be glad you did.
Unreliable, at best
I’ve had Daikin units before in other homes. Never had problems with reliability. Have two new units and the wifi module is the AirZone one and it is absolutely awful. Most of the time it says the unit is not connected. Never had this problem with my previous units. I don’t trust the app at all.
Just to many glitches
You would assume such a major player in the HVAC community would have an app that runs flawlessly. Well they don’t. Glitchiest app I use for my smart home. When it works it will for a quick 10 seconds then loses all the handlers as soon as you change a setting. Do better Dailin. I am about ready to trash all your thermostats and demand money back because of how they mesh with the app. Just a rookie product. Get a Honeywell or eco bee thermostat. Don’t let them install a Daikin smart thermostat. Just pure junk.
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Response from developer
Hello, We are very sorry to hear that you are experiencing these issues with the system. It is important for us to make the user experience smooth and enjoyable. For this reason, please contact us at customerservice@airzonecontrol.com, so that we can provide you with the assistance you need. Kind regards, The Airzone Team
Worst AP EVER
I can’t believe my HVAC tech even told me to use this AP! Look at the rating- I haven’t been able to get my AP to work for days and I’ve done Every bit of trouble shooting they suggest………. I will calling my HVAC tech this week to uninstall the software for this AP and install Honeywell that I’ve used on my homes for YEARS with Zero issues!
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Time for update!
How about a response on a long overdue update?!
Give it dark mode. Too bright at night when using app.
When it works it’s fine but too often it kicks out showing no wifi connection. The app has become way too dated at this point and badly in need of a fresh look and improved consistency. I like the AC Heat system however the app has me second guessing my decision. There have been times when away from home that I loose connection only to show up at home and find the heater on full heat setting and max fan making the house feel like a furnace. Not great in the middle of summer. Please invest in a new app!
Give it dark mode. Too bright at night when using app.
When it works it’s fine but too often it kicks out showing no wifi connection. The app has become way too dated at this point and badly in need of a fresh look and improved consistency. I like the AC Heat system however the app has me second guessing my decision. There have been times when away from home that I loose connection only to show up at home and find the heater on full heat setting and max fan making the house feel like a furnace. Not great in the middle of summer. Please invest in a new app!
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App is unusable
AC units constantly lose connection, DKN Cloud also constantly loses connection. Set point temperatures for all AC Units drift constantly, my house is always too hot or wasting energy when I’m not home because the set points change all day long and all night long. My installer spent hours over several days troubleshooting my units, I’ve reset them, reinstalled them, the issue is this app. DKN can do better.
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Response from developer
Hello, Please contact us at customerservice@airzonecontrol.com. This way we can assist you in optimizing the management of our control system. At your disposal, The Airzone Team
Absolute trash
I don’t understand companies that make fifty apps all of which are terrible, no one understands what the real purpose of each is for and they can’t even stay connected or reconnect like a $5 smart plug. My mini split works good but this app constantly disconnects. Refuses to reconnect. Takes minutes to think in between each of those actions. Complete waste of time. Instead of paying people to respond to your terrible reviews like it is each user that has their own problem put those resources to making a functional app.
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Response from developer
Hello, We are sorry to hear that this control system is not functioning properly. We are working to improve management and the user experience, and we are confident in a quick resolution of the issues. Thank you for your report, and we remain fully at your disposal at customerservice@airzonecontrol.com. Kind regards, The Airzone Team
Nearly worthless
I’ve had this controller for my mini split for about a year now. I thought I just couldn’t work it until I read the reviews. There hasn’t been an update forever so I guess there is no intent to make it operable.
Time for update!
Give it dark mode. Too bright at night when using app.
When it works it’s fine but too often it kicks out showing no wifi connection. The app has become way too dated at this point and badly in need of a fresh look and improved consistency. I like the AC Heat system however the app has me second guessing my decision. There have been times when away from home that I loose connection only to show up at home and find the heater on full heat setting and max fan making the house feel like a furnace. Not great in the middle of summer. Please invest in a new app!
When it works it’s fine but too often it kicks out showing no wifi connection. The app has become way too dated at this point and badly in need of a fresh look and improved consistency. I like the AC Heat system however the app has me second guessing my decision. There have been times when away from home that I loose connection only to show up at home and find the heater on full heat setting and max fan making the house feel like a furnace. Not great in the middle of summer. Please invest in a new app!
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Horrible operation
It continues to lose connection and can only be connected again when your are within a few feet of the unit. Bluetooth connection need to be close so useless if you away trying to monitor. Very disappointed. Has not been updated for 2 years.
Almost unusable
Some of the strangest behavior I’ve ever seen in an app. The automatic mode makes no sense. It sets the temperatures arbitrarily, and you can’t set the upper and lower limit separately. Once you click automatic mode, it kicks you back to either heat or cool, and only allows you to set one or the other, with the second value being a mystery. If you start on the cool and then try to set the heat temp, it completely turns off the cooling boundary. We use this in our baby’s room and it has caused so many problems with either overheating or over-cooling her room. I don’t understand how something so simple as the temperature can be so difficult to control.
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Response from developer
Hello, Please contact us at customerservice@airzonecontrol.com, so that we can provide you with the assistance needed for the correct configuration of the system based on your specific requirements. At your disposal, The Airzone Team
Questions Email undeliverable. Please answer.. Please update and improve this app
How do you connect the app to wifi?
Where do you set the temperature of each
room? Why are there two areas that display different temperatures?
When will the app be fixed?
Why does the home shows a different temperature than the schedule temperature. Heat will come on when it’s not suppose to.
Where do you set the temperature of each
room? Why are there two areas that display different temperatures?
When will the app be fixed?
Why does the home shows a different temperature than the schedule temperature. Heat will come on when it’s not suppose to.
Dangerous, Terrible
This app is absolutely horrible. Do not use it. It randomly flips between Celsius and Fahrenheit, which is pretty scary when it decides you want to heat to 64 degrees Celsius and heats a child’s room to 28. Zero stars. POS.
Complete Waste
Don’t waste your time or money with this. Don’t even look into it. You will get nowhere. The DKN plus adapter promises to add third party thermostat support via cloud api but the issue lies with the app and the DKN plus module. Even without the third party thermostat connected the app is constantly reporting temperatures 10 degrees different than the room temperature. It also frequently for no reason changes the set point temperature, says the unit is not connected even though the information says it is. Daikin will not talk to home owners so you’re out of luck there. Basically stay away from Daikin and this product and go with another manufacturer.
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Response from developer
Good morning, We are sorry to hear that your experience with our products has not been satisfactory. Please contact us at customerservice@airzonecontrol.com, and we will be happy to provide you with our assistance. Best regards, The Airzone Team
Completely worthless
I did the Wi-Fi add on to my mini split system and it doesn’t work at all. All 6 of my units are randomly disconnecting and then it randomly reduces the temperature substantially below what I set. I decide to just use the included remote, but the app randomly changes the set point again and overrides the temp set from the remote. Not only is this a waste of money (the air zone Wi-Fi adapter), I am now just using my inefficient oil burner because my mini splits can’t hold a consistent temperature. It’s one thing to have a slight bug in an app, but it’s another to have an that actively renders your technology useless.
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Response from developer
Good morning, Thank you for taking the time to comment on our products. Please write to us at customerservice@airzonecontrol.com to receive specific assistance and resolve the issues you mentioned. Best regards, The Airzone Team
Terrible
Most installers will tell you the add-on wi-fi units are terrible. Ours have been working ok (though the interface looks like it was designed on a Commodore 64), but today the app just stopped altogether, hanging endlessly on start up.
Frustrating !!!
We have this unit in our condo - we did not purchase it, nor would we have chosen it!- app states we can update firm where ... but can't.
Unit now randomly goes on standby or looses connection and the only way to get it off standby is to be at the wall thermostat. The only way to get it connected is to wait.
Ugh
Unit now randomly goes on standby or looses connection and the only way to get it off standby is to be at the wall thermostat. The only way to get it connected is to wait.
Ugh
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Time for update!
When it works it’s fine but too often it kicks out showing no wifi connection. The app has become way too dated at this point and badly in need of a fresh look and improved consistency. I like the AC Heat system however the app has me second guessing my decision. There have been times when away from home that I loose connection only to show up at home and find the heater on full heat setting and max fan making the house feel like a furnace. Not great in the middle of summer. Please invest in a new app!
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A bit of a mess
Worked ok, but recently added a new head unit, and it’s telling me that the the temp is 65C, which is clearly wrong.
Months later, one of the head units no longer connects to the app. It says something when the poor 3rd party Sensibo app connects to the head units when this one has issues.
Last update was a year ago, so it looks like the app might have been abandoned.
Months later, one of the head units no longer connects to the app. It says something when the poor 3rd party Sensibo app connects to the head units when this one has issues.
Last update was a year ago, so it looks like the app might have been abandoned.
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