HORRIBLE SERVICE
This app is taking peoples money and sending these lazy, late workers that don’t want to work only want to get paid!! This happened on two separate occasions while spending over 250$ both times. Then the helpers have the nerve to ask for tips when they show up hours late and do the bare minimum!! As I’m sure you can probably figure out that them being hours late leaves me to do partial the work myself while waiting on them but the app still decides to charge you full price !!! This is app is not worth your time take it from someone who’s gave these people multiple and I mean multiple chances last chance I gave them I had to a extra 375$ for being late because they workers want to be late and not work this time I had to pay an extra 200$ roughly for the same reason I’m sick of it and something needs to be done!!!! This is for all the future people who thinks about trying this help PLEASE DONT !!!!! RUNNNNN IMMEDIATELY!!!!!!
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Delivery scam
Absolutely horrible. You will waste time and money waiting only to be told no delivery will be made. The 99% match success is absolute lie. Customer service is appropriately useless and misleading. They will take a prepaid money to secure the task though.
Run elsewhere or do it yourself
Run elsewhere or do it yourself
Move
This service is the worst service ever! My helper stated he could do the task as he could not move the desk. I them called for a refund since the task was not completed only to have customer service tell me I would not get a refund. They offered me no solution were not apologetic and made me believe I would not be refunded as they viewed this as me canceling though it was their helper that canceled because he could not move the desk. Worst service and horrible customer service. Will never recommend! I did not even want to give one star however was forced to in order to leave a review!
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Very flexible and efficient
They were great! We ran into some hiccups during the move, but they were so great about it.
Terrible
Terrible experience with Taskrabbit Delivery. Be aware that TR Delivery does not clearly disclose that your task may never actually be assigned to a helper. Your request is sent out to independent contractors, and someone has to choose to accept it.
The message saying “Sit back and relax while your task is assigned” is misleading because it gives the impression that a helper is guaranteed. The claim of a “99% success rate” also feels inaccurate based on my experience.
I booked my delivery three days in advance and received no updates letting me know that my request was still unassigned or that TR Delivery was still trying to find someone. I called the day before for an update only to discover the issue leaving me to scramble and find another option at the last minute.
Customers should be clearly informed upfront that booking a delivery does not guarantee that a helper will accept the job.
The message saying “Sit back and relax while your task is assigned” is misleading because it gives the impression that a helper is guaranteed. The claim of a “99% success rate” also feels inaccurate based on my experience.
I booked my delivery three days in advance and received no updates letting me know that my request was still unassigned or that TR Delivery was still trying to find someone. I called the day before for an update only to discover the issue leaving me to scramble and find another option at the last minute.
Customers should be clearly informed upfront that booking a delivery does not guarantee that a helper will accept the job.
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