Love the app but messaging is glitchy
I love this app. I have felt it was a really great way to manage all of my documents and communication between my advisor and my tax professionals. However, messaging has always been very glitchy. Sometimes I have to default to just messaging through because I cannot send messages through the app, which is really frustrating. If this was fixed, I would give it a five stars.
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Great but missing some key features
I have been loving the SoFi App just as an app to manually add an institution i have funds in but plaid doesn’t offer it for one example. So my net worth is never fully up to date. The ability to go in and categorize each transaction is another big one. Hopefully you guys plan in the future?? Thanks
Update: I’m updating the review because I appreciate the feedback from the team and truly believe this app could be a complete game changer. I strongly believe those 2 features are critical not only for the consumers, but the advisors as well. It would allow ppl to know where they stand all 4 quarters of the year which can only help both parties in decision making, fully understanding what is going where and why, and can eliminate a lot of time regarding getting all your deductions together amongst many other things that can only be beneficial for both parties. Oh, lastly I didn’t see anything about a SEP IRA. Do you guys only offer Traditional and Roth IRAs? Thanks!
If these features are ever added, I’d appreciate an update as I would be happy to be a subscriber then!! Thanks for being open minded!
Update: I’m updating the review because I appreciate the feedback from the team and truly believe this app could be a complete game changer. I strongly believe those 2 features are critical not only for the consumers, but the advisors as well. It would allow ppl to know where they stand all 4 quarters of the year which can only help both parties in decision making, fully understanding what is going where and why, and can eliminate a lot of time regarding getting all your deductions together amongst many other things that can only be beneficial for both parties. Oh, lastly I didn’t see anything about a SEP IRA. Do you guys only offer Traditional and Roth IRAs? Thanks!
If these features are ever added, I’d appreciate an update as I would be happy to be a subscriber then!! Thanks for being open minded!
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Response from developer
Hi Champ0506, Thank you for your feedback. We agree that being able to see your full net worth is important, and are looking at making adding manual accounts available when Plaid does not support an institution. We'll look into the transaction categorization as well. All the best, Domain Money Team
[U] good customer service. A concerning lack of security for finance
[u]
Customer service is responsive and empathetic. So increasing my rating. Will give high rating once more security is implemented
Response
As for the other concerns you're raised:
We currently have email verification codes which you can use as a two factor by choosing to not remember the device you are logging in through when logging in via the website. On mobile, we also offer biometric login. We're are also exploring supporting multi-factor authentication, but we do not have a set timeline to roll it out.
Currently there is no way to prevent the advisor from seeing your documents as they are responsible to work with our compliance team to verify the documents as they have to go through human verification. That is why there is no additional actions after uploading the documents. I've flagged the crashing issues to our engineering team and they are looking into it.
We have links to our disclosures through out the app and at every important point of action. When you register, we have links to both our Privacy Policy and Terms of Use which by registering you agree to. When finalizing the deposit, we provide another set of disclosures as well as a link to our full list of disclosures
The log out button is in the hamburger menu.
You can enable biometrics when you set up your account on the app and you can disable biometrics through your devices native settings.
I've passed the feedback on the advisor button to our product team to consider.
seems good for high yield savings but there’s no support for passkey or two factor authentication so that’s a red flag Another red flag is during the set up of the identity verification it requires a chat with the assigned advisor and a picture of your ID which is unusual for banking setups. And it crashes at this point of the user flow. Asks for ssn without disclosures on security There’s no dedicated sign out button There’s no dedicated setting to enable or disable biometrics There’s misleading buttons that indicate to free users that there are free unlimited messaging with your financial advisor despite that being a premium subscription feature Linking other accounts is not advised until they can close security gaps Overall this seems too half baked to fully trust with any meaningful amounts of money
Customer service is responsive and empathetic. So increasing my rating. Will give high rating once more security is implemented
Response
As for the other concerns you're raised:
We currently have email verification codes which you can use as a two factor by choosing to not remember the device you are logging in through when logging in via the website. On mobile, we also offer biometric login. We're are also exploring supporting multi-factor authentication, but we do not have a set timeline to roll it out.
Currently there is no way to prevent the advisor from seeing your documents as they are responsible to work with our compliance team to verify the documents as they have to go through human verification. That is why there is no additional actions after uploading the documents. I've flagged the crashing issues to our engineering team and they are looking into it.
We have links to our disclosures through out the app and at every important point of action. When you register, we have links to both our Privacy Policy and Terms of Use which by registering you agree to. When finalizing the deposit, we provide another set of disclosures as well as a link to our full list of disclosures
The log out button is in the hamburger menu.
You can enable biometrics when you set up your account on the app and you can disable biometrics through your devices native settings.
I've passed the feedback on the advisor button to our product team to consider.
seems good for high yield savings but there’s no support for passkey or two factor authentication so that’s a red flag Another red flag is during the set up of the identity verification it requires a chat with the assigned advisor and a picture of your ID which is unusual for banking setups. And it crashes at this point of the user flow. Asks for ssn without disclosures on security There’s no dedicated sign out button There’s no dedicated setting to enable or disable biometrics There’s misleading buttons that indicate to free users that there are free unlimited messaging with your financial advisor despite that being a premium subscription feature Linking other accounts is not advised until they can close security gaps Overall this seems too half baked to fully trust with any meaningful amounts of money
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Bad app
The app automatically logs you out when you leave for even a few seconds. Which is highly annoying since it’s not prompting my password manager to save my password and email/username, so I’m having to retype it all. Also, there’s a banner at the bottom of the login page OF THE APP that says “get the app”… seems like this app just needs a lot of work. Hopefully the bank is better than their app!
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Simple and personable
Domain is incredibly simple and personable! For the first time, I feel like I have control over my financial life. I love being able to use the app but also speak with a real person anytime I want. Truly an incredible experience.
