App is Completely Worthless
On this app, I can’t complete my order without a phone number. When I try to add and save a phone number to my profile, the phone number field remains blank on the checkout page. I go back to my profile page, the phone number I entered is not there.
I can’t add my phone number at the checkout page (field is grayed out) either so I can’t complete the order. So I end up going to Pizza Hut or Domino’s.
I can’t add my phone number at the checkout page (field is grayed out) either so I can’t complete the order. So I end up going to Pizza Hut or Domino’s.
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Flat out didn’t work
Can’t log on with existing account information. Created New account but hitting the place order button does nothing, no error messages, no confirmation messages. Just no change in the screen. Over all app is unresponsive and the flow does not make sense. App does not save my phone number and I cannot make an order without one.
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Trash
Fix your app. I can’t even log in. It doesn’t send me a confirmation code when I reset my password. I’ve had so many issues trying to order using this app. I’m deleting this app after pissing around with it for over 4 years. TRASH. 0/10
Wow! Impressive Phone Order System!!!
That was quite simply the most amazing and fastest ordering experience by phone EVER! North Limestone location in Springfield Ohio. Very accurate! Very impressive in speed, too!! As always, pizza and subs are amazing! I did have an app issue Donatos might need to fix (as it is what forced me to call in my order.) Still very happy customer! Thanks again 🤗
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Does not work
After inputting my address 3 times, my pizza twice, switching to delivery 3 times, trying to add the deal that didn’t work, and finally inputting my card twice, hitting the order button did nothing. Never loaded, never ordered. Called the store and couldn’t get past the AI chat bot. Don’t bother with Donatos, order somewhere else like I did.
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Great pizza-mobile app sucks
I just spent the last 30 minutes trying to order four pizzas through the app. Nothing difficult, two cheese pizzas gluten-free light sauce light bake. Two pizzas one sausage one ham, gluten-free light sauce, light bake. The online app would never let me actually place an order even though I went and made all the selections and hit the split button to put it in the cart and nothing would happen. I backed out made sure I signed in and signed back in. Did that several times still never let me place the order. The next step I did was to call the business and the AI kept entering the selections wrong. Once I got the selections all placed the AI changing my card number my expiration date, my security code several times. It then offered to connect me to the store but nothing would happen. All I could hear was dead air, and then other noises like it was an actual live store situation. No real person to be found. If it wasn’t for the gluten-free pizzas and the way that they can bake them light. I’m not sure I would go back to this place or Donatos in general that is. You really need to fix your app and your AI in store.
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App is buggy
This app is extremely buggy. It’s just a poor app full stop. It seems like they did a redesign and used someone unqualified. The app used to work well a couple years ago, so it makes me wonder what’s going on. I hardly order anymore, because it’s such a pain. The worst issue is that the payment feature won’t work.
Then the developer comments wanting reviewers to help them fix it! It’s not our job to troubleshoot your app. Hire someone who knows what they’re doing and fix this junky app.
Then the developer comments wanting reviewers to help them fix it! It’s not our job to troubleshoot your app. Hire someone who knows what they’re doing and fix this junky app.
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Trash
This app is trash. I have never went through an order without issues on the app. Right now I can’t check out because my deal is on the checkout 2 times and charging me double. Seems like it would be easy to remove 1, but no. Terrible.
Terrible
App is extremely glitchy. At first it wouldn’t accept my address that I had previously saved. Now it won’t even allow me to add pizzas to the order. The final straw is I gave up and my bf got a completely different price on his app.
Seemingly broken
Technical errors every time I try to use the app. I feel like I’ve lost a lot of rewards points because of this, which is the whole point of having this app. Great food, but the app never works properly for me.
I can almost never complete my order due to Invalid Token Error
This app is so frustrating. I always log in and order everything with no problem. Then when I go to submit the payment, I get an error message.
Flat out didn’t work
Can’t log on with existing account information. Created New account but hitting the place order button does nothing, no error messages, no confirmation messages. Just no change in the screen. Over all app is unresponsive and the flow does not make sense.
JANE, FIX THIS APP!!!!!
The app and online ordering is TERRIBLE!! Even the employees at multiple locations complain about the online experience. And bore that you have to call and get a third party you’re almost forced to use the online version and the developer is TERRIBLE!!! Please, please, please….., please someone at Donatos get this taken care of!!
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Don’t get it
App and website are both trash. If it’s not one it’s both. Don’t waste your time.
Suggestion
You should add a notification letting us know that a food delivery service is going to be used to deliver our food before we submit the order so we can cancel it because I have never once gotten my food warm or hot since you started using them.
Can't even open it now
The app is terrible!!!!! I've struggled with it over the last year or more. Now it won't even open. Several times I was so frustrated that we didn't even order from them and ate elsewhere! Lost my business.
Barely functional
This is the worst app I’ve ever tried to use to order food. It somehow gets less functional with every update. It genuinely feels like Donatos actively wants to dissuade anyone from ordering food.
App not working
I keep getting and an internal server error when attempting to pay! Have had to call or go to the store to order. Then I don’t get my points for the purchase. Been going on for over a week now!
Rewards never load
This app is absolute garbage. Rewards will never load, buttons sometimes show up, can’t navigate back from some menus. Just trash.
i can’t deliver food to my house and my points system been broken for a while now.
fix your app.
