Suggested fixes
Add to smart wallet would fix two issues:
Don’t bring up smart wallet when I tap within app
Reduce scan latency, pretty slow
Also not sure if yall profit on hardware but consider selling less per building- too much friction between my car and unit. DOOR/Latch is a primary reason I’m leaving my apartment.
Don’t bring up smart wallet when I tap within app
Reduce scan latency, pretty slow
Also not sure if yall profit on hardware but consider selling less per building- too much friction between my car and unit. DOOR/Latch is a primary reason I’m leaving my apartment.
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No support for iWatch unlike Latch
The Latch app (much better) had an iWatch app that allowed one to open door from one click of a shortcut button but the Door does not seem to have a comparable iWatch app. Any chance we will have it released soon? Please provide timeline if answer is yes. Thank you!
Need physical keys not bloatware
App is extremely laggy, take more than 10 sec for me to eventually unlock elevator. UX is subpar. Create more issue than fix one.
AWFUL
God this is the most awful app I have ever used in my life. No one should use this app. I am being forced to use it against my will. Run away
This app is fundamentally poor
All I know is that if I was running for my life and my only way to safety was am getting through a door that had this app to unlock it……I might as well just say my final prayers because by the time the app actually unlocked my door it’d be too late.
I cannot tell you how many times that I get a prompt to turn on Bluetooth when I already have it on.
One time it tried opening a door I was walking past when I didn’t even choose to do so.
Half the time it opens Apple Pay when I try to unlock.
The app is garbage, if you have the choice avoid any lock that uses it.
Unfortunately I live in an apartment complex where I don’t have that choice.
I cannot tell you how many times that I get a prompt to turn on Bluetooth when I already have it on.
One time it tried opening a door I was walking past when I didn’t even choose to do so.
Half the time it opens Apple Pay when I try to unlock.
The app is garbage, if you have the choice avoid any lock that uses it.
Unfortunately I live in an apartment complex where I don’t have that choice.
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Lacking basic features
You should be able to favorite specific locks. Or, allow you to get your phone close without opening the app, the way it works with a car digital key. Sometimes it’s so slow, which is unsafe if you need to get inside fast.
Smart access not working very well
Door access not working 80% of the time I have reached out to the leasing office access from the garage stairwell to the second floor not working very well access to the swimming pool always having trouble getting in so I have to turn around and go back to my apartment access to get my bike from the bike storage not good never works so overall rating one star I pay a lot of money to live in this apartment. You would think the lock would be working. By using my phone or watch to get in, I hope sometime in the near future. Things will turn around. I don’t like complaining about stuff. I just want it done right
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USELESS AND UNECESSARY
DO NOT NORMALIZE USING APPS FOR EVERYTHING IN YOUR LIFE.
Hope you don’t get locked out of your apartment or in the elevator if this garbage service goes down because that’s what happened in our condo. When did keys become a bad thing? USELESS AND COMPLETELY UNECESSARY GARBAGE.
Hope you don’t get locked out of your apartment or in the elevator if this garbage service goes down because that’s what happened in our condo. When did keys become a bad thing? USELESS AND COMPLETELY UNECESSARY GARBAGE.
Slow
Even when you open the app and hold it close to the device, it takes more than 2s to open and it feels slow. It should be instantaneous - you open doors multiple times a day
Terrible bluetooth support
The bluetooth unlock never works, i have to memorize the code or use the key. Garbage system
Soooo easy to use
Only been using the DOOR for 36 hours but I already love the way it works. 👍👍👍👍👍
Bad
Very bad app. Never work well
More features
Should include an option to use it in apple wallet/without unlocking the phone.
Fix Siri. Latch worked better
Latch App allows user to use Siri without unlocking phone. DOOR requires unlocking phone which is extremely inconvenient and defies the point of using siri hands free.
Bluetooth doesn’t work 4/5 times
The number of times I’ve stood at my door for minutes while waiting for the app to crash and refresh and fail to actually unlock my door is astounding. I can’t wait to not have this on my door
iOS Shortucts Don’t Work
Using shortcuts to unlock doors does not work. 9/10, it requires manually opening the app for it to actually register the shortcut request. Not sure why you would even offer the option of iOS shortcuts if it’s this unreliable. Tested on both iOS 26 and iOS 27.
Sporadically works with Watch
This app rarely works on the watch. Hands full of groceries? Good luck trying to unlock the door with your watch. You are definitely dropping the eggs. Why even have it for the watch if it doesn’t work?
Worse than Latch
Not as good as the latch app, does not have a working widget for apple watch. The convenience is lost
Bring back keys!!
Ridiculously slow and constantly crashing. Imagine needing to open your door quickly and this damn app crashes.
Door opens too slow
Connection is slow
