Awful security risk, not easy system
Utilizing NFC for opening doors with this app is a real PITA. Nothing is more annoying than having to pull out your phone, find the app, open the app, to then hold it next to a NFC reader that slowly responds to unlock a door but only after you have to start the whole process over to go back into the app because it when you hold your phone up to one of these locks it will quickly open Apple Pay. Let’s talk about this security risk next. All it would take is some public door lock to be compromised by a thief who takes advantage of this and steals your credit card when Apple Pay opens. But then sometimes it doesn’t even sense the NFC access point and the door never unlocks. Nothing is advantageous to using this system over a key fob.
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Very Unreliable Need Keys
Will update this review with timestamps every time my door fails to unlock and I have to use my physical keys
10/9/2026: 6:56PM
10/16/2026 1:22PM
10/28/2026: 2:30AM
10/9/2026: 6:56PM
10/16/2026 1:22PM
10/28/2026: 2:30AM
I wish my landlord had stuck with dumb locks
The Watch version is refusing to unlock doors until roughly the third try. How do these locks still suck so much years after they were installed?
Trash - avoid if you can
this door app is seriously frustrating. It's supposed to unlock my door, but it barely does its job. Lately, every time I open it, there's like a one in four chance it's logged me out. And even when it actually works and you press the button for a specific door, it takes at least seven seconds just to connect and open it. Then if you try using the NFC instead, sometimes it just doesn't recognize you're there—or it randomly recognizes Apple's gym kit instead. Don't even get me started on the Apple Watch updates though. That used to be the one thing that actually saved this app, but now it barely works either. It tells you to hold near the door, but it never connects. You basically have to quit the app completely, relaunch it, and then it works once. After that, you're back to square one and have to do the whole thing again. This isn't the way I want to get home... My building has 4 different places I need to use door before I am in my unit.. It's made for your landlord not you.
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N/A
How can you force the user to update the app or else he can’t open the door? That’s so unnecessary and low IQ. What if I don’t have data or wifi on me.
Temperature issue
When exposed long time hot day or sun directly PIN number not working
Amazing
Amazing
Unreliable app, unreliable door lock
Fails to unlock maybe 30% of the time. Not convenient, and takes longer than using some regular keys or other smart locks
Second stay!
We love this place, it’s well maintained, they are responsive, and it’s walkable to Broadway, the Ryman and great food and shopping.
Avoid at all costs
Our building just switched our old intercom to Door and everything sucks now. It requires anyone buzzing us to scan a QR code, share their location, and then enter a code we send them into a number pad that you can’t tell is a number pad. We are missing deliveries and our friends are confused. Avoid this system!
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Awful Experience
My experience with DOOR is it’s buggy. A key works 1000x better.
Door (troubles)
The new app works much worse than the Latch app. I wait 30 seconds for the app to the decide to open the door. Sometimes it decides it’s actually not going to work at all. Ever since the rebrand I have ignorantly more problems trying to unlock doors.
Not that simple
We never could get the door to the lobby to unlock. We had to walk around to the side of the building and use the residence. Only Annette finally let us in the building.
Garbage Development
There was so little thought put into the creation of your “Door App”
If you’re pulling up to a property gate in a vehicle with Apple Car Play. You cannot command Siri to open the App. It will simply state I cannot do that right now.
You have no function to add that app to Apple Car Play to be able to open the gate via a touch screen.
You App requires you to violate most states hand free device laws because you must now stop find your phone. If it’s in a purse dig it out and then find the app fumble through its clumsiness and select the gate.
You have no proximity feature were as if your walking towards a gate or door the app would auto load to be able to unlock the door.
Your app doesn’t know what door it’s at till you tap the device against the sensor half the time it crashes
If you’re pulling up to a property gate in a vehicle with Apple Car Play. You cannot command Siri to open the App. It will simply state I cannot do that right now.
You have no function to add that app to Apple Car Play to be able to open the gate via a touch screen.
You App requires you to violate most states hand free device laws because you must now stop find your phone. If it’s in a purse dig it out and then find the app fumble through its clumsiness and select the gate.
You have no proximity feature were as if your walking towards a gate or door the app would auto load to be able to unlock the door.
Your app doesn’t know what door it’s at till you tap the device against the sensor half the time it crashes
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Almost great
I live in an apartment complex that uses these locks and I’ve had very little trouble with using this app, but there are a few issues that keep it from being a 5-star app. The first is that there is no CarPlay support, or even using something like an existing garage door standard like HomeLink. Some apartment complexes have the Latch locks connected to vehicle gates, so you have to stop in front of the gate and pull out your phone to get the garage door open. The second is that the Apple Watch app is still really finicky and some of the locks respond sluggishly even when you have your watch right up against the lock for 30 seconds. I’ve heard complaints from some of my neighbors that the app itself can be hard to use. Maybe the ability to set swipe shortcuts since “slide to unlock” is already something that Apple has established.
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Response from developer
We’re sorry to hear this hasn’t met your expectations, and thank you for the fair review. We want DOOR to feel simple and reliable for every user. If you’d like support with your situation, please connect with us at support@door.com (mailto:support@door.com).
Easy to access!
Everything is easy access!
Door locks
It’s okay put when your phone dies it’s a problem you can’t get inside your building or in your house
Unreliable and unnecessary product
Physical keys work just fine. Here I am sitting outside my apartment because the app won’t unlock the door. Beware of this app and any building that uses it.
Complicated.
We used this app on a flat we rented for the weekend. It was a big building with many entrances and elevators. We could not figure out from the long list of doors which was the one that opened the gates and doors to get from the street inside the building. Luckily we always came across someone who held the door open for us. Once inside the building, after we had figured out the number of the elevator we were using things were not difficult and getting into the apartment was very easy.
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Worst app I’ve ever been forced to use
My apartment complex forces residents to use this app and I can’t believe people have found a way to make getting into your own home an app. It’s ridiculous. I always have to scramble to write down codes somewhere when my phone battery gets low because I know if it dies I literally can’t get into my apartment. This app never works properly either, I am always stuck at my apartment complex entrance door trying to get the reader to recognize my app and let me in. Whenever I try to open my apartment door with the button on the app it says “Remote Unlock your door?” and fails even though I am standing right in front of it. I often have to resort to typing in the code which is a hassle. The “unlock with your phone” aspect maybe works 30% of the time. What happened to a simple badge card or physical keys? Who thought this would be a good idea??
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