DoorDash User Reviews

Customer Experience

Positive experience12.5% of reviews
Neutral7.6% of reviews
Negative experience79.9% of reviews

~ Based on 5,845 written reviews from the US App Store.

What users say

Is DoorDash Safe?

DoorDash - Dasher appears safe based on user ratings. AppsHunter Safety Score for DoorDash is 94/100.

This assessment is based on 2,464,243 user ratings, with an App Store average of 4.7/5.

Safety Analysis

91.7% of ratings point to a safe experience
3.6% of ratings suggest some concerns
4.7% of ratings point to a risky experience

~ Based on 2,464,243 App Store ratings for DoorDash.

Is DoorDash Legit?

DoorDash - Dasher appears to be a legitimate app. AppsHunter Legitimacy Score for DoorDash is 100/100.

Based on 100 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

A Dashers Life

Not a good app very unprofessional. Ther merchants the company all of it, this is not a good career for someone who has to provide for themselves and is trying to make serious money this app is more like lolly gaging throughout life still living at home with my parents and I just need a lil bit of money. It’s a waste of time please go look for a Blue Collar job DoorDash is not a good platform to provide for Your kids. This app will fail You! Your life will be very miserable!
Show more

Horrible

You’re new update to the OS is horrible. Missed payments, I just lost my gold status from glitched orders being given to me as well that I didn’t actually accept. FIX IT! I’ve been working for DD almost 5 years now. This is so sloppy.

Waste of time

This app is a literal waste of time. You can put in months of work to maintain your dasher status and raise it just for it to be dropped to the bottom of the barrel level for having to unassigned from a couple of orders before even picking them up. When I called support to get help with this they did absolutely nothing for me. Pretty much told me there is nothing they can do and that my discipline and months of effort meant nothing to them. Also with gas prices being as high as they are right now I don’t know how anyone can survive doing this. Tips usually are mediocre and the base rate usually never goes above $2 per delivery. You can try to use the pay by time feature to get higher base rates but then you get a lot of orders without tips. Why would DoorDash purposely make it harder for the dashers to make money. Seems like the algorithm is purposely designed to make sure you can barely profit from any effort you put into this.
Show more

The app is not working properly

Not being able to login to it on my phone

Map issue in 2.447.1

The road can’t notice due to the point in app using map. The point is so big that corner or the destination can’t be visible.
Try glass type point like google map.
Thank you for your time

Support

Super slow

Uber Eats buys ezCater!

So Uber eats has purchased ezCater which will eliminate another income source for DoorDash. It’s getting more and more likely that I will be doing Uber eats in the future. Not that DoorDash was giving me a lot of catering orders like they used to, so what does it matter. It seems like I will have a better chance getting these orders with Uber Eats. I’m not sure why DoorDash punishes their very experienced long-term drivers as myself. Over seven years of service and 45,000 deliveries and new drivers get better deliveries than me. Wish me well.
Show more

Great app for this gal

Being a cancer patient with umpteen other medical problems I cannot hold a regular job. I’m professional and use bags for every order. I love that their is something I can do to help my family especially to get groceries and or medical needs. ie. medicine, dr bills, treatment costs. Thank you for the opportunity.
Show more

There goes my only source of income

New policy lets any tier dasher dash whenever they want. This now locks everyone else out from dashing until there’s space. Now I won’t even be able to maintain my platinum tier, not that it matters anymore. First priority means nothing if you can’t get on… now I’m lock out of my account.

Glitchy App affecting my rating

This app continuously glitches out and on TWO OCCASIONS (weeks ago and today) those glitches have caused my overall rating to drop and the situation wasn’t even my fault. They are not alerting people when the app is down or going through maintenance or updating on their end and you just have to find out the hard way when you miss a order because of the glitches and it drops your rating. Getting ready to just take this app off of my phone if the glitches are not fixed because that is entirely unfair and other dashers in my area have also complained about similar issues.
Show more

Efedarbo3821$

Efedarbo3821$

Piece of garbage

They deleted my account without sending me any reason why, and now they are acting like my account never existed. Can’t even find it anymore.

It wasn’t broke didn’t need to be fixed.

Thanks for becoming like instacart and making it harder for dashers to earn money, by UNNECESSARILY add sliver gold and platinum shoppers bs… what’s the point of being a pro shopper if you’re at silver. Just complicating things and made it harder for us to earn decent money. This was bs. I don’t like this app any longer.
Show more

New app update!

I hate this new design in the app! It should have be left alone!!And yall should show us the amount for cash orders before we accept them! We already can’t make no money until it’s paid back so it would be nice to choose! And I think having us accept cash is dangerous anyways

GPS issue

As a dasher it’s good for side money I made 300$ in 3 days I’m okay with that but I ran into 1 problem since I started and that’s the gps it literally takes me forever to find the location bc the gps literally been telling me the wrong ways

door dash need help

Whenever I choose "Sprint," it jumps back to the home screen and keeps crashing; even deleting and reinstalling the app doesn't fix it.

Lagging payouts

Been experiencing lags on my payouts and live agents appear busy rn so must be an issue you guys need to update and fix

Update sucks

The update messed up my deliveries. The money I made two hours ago is gone.

I love dashing

I dash in my community for a living . I’m Praying for the tech team to fix the glitches that have been happening today. Thanks in advance… Also, please prevent customers from taking tip back after the order is accepted or completed… THANK YOU DOORDASH TEAM

.

Terrible app. It constantly has tons of errors, and it’s often impossible to reach support for hours. After completing an order, the app frequently shows an error and the payment doesn’t get credited. I’m very disappointed with this app.