Aunt sissy
Love how easy it is to instantly earn money.
CLCrazy cake lady
Asistencia
Cuando tienes un problema son demasiados lentos para ayudar , llame y el teléfono sin tono , mensajes me hacían esperar demasiado deberían demasiados tener mejor comunicación con los conductores
DDMVYD
instant review
Great app.
Cchaostarr
Poor Customer Support and an Unfair Shopper Rating System
Instacart’s customer service has gone downhill significantly. I used to be able to call and have someone answer within a minute. Now, with the AI chatbot, getting help is unnecessarily frustrating. It repeatedly tries to troubleshoot issues on my end when the actual problem is with the payment card. Even after requesting a real representative, I’m left waiting 12–20 minutes for someone to answer. This has happened three separate times, and texting customer service isn’t any better.
When I’m actively checking out at a register, waiting up to 20 minutes for assistance is completely unrealistic. I’m holding up the cashier and everyone behind me. Shoppers need quick access to real representatives, especially for urgent payment issues.
Another issue is Instacart’s unfair shopping quality rating system. In the last 90 days, I’ve shopped for 1,218 requested items, successfully finding 1,057 and replacing another 113. That’s 1,170 out of 1,218 items, or approximately 96% successfully found or replaced. Yet my shopping quality is rated “Needs Work” and below average.
I have zero damaged items, zero wrong items, one reported missing item that I know I delivered, and only one unrequested refund. How does that justify a below-average rating?
What makes this worse is that shoppers are penalized for stores being poorly stocked. I can search everywhere and ask employees, but I can’t make unavailable products appear. Many customers don’t select replacement preferences, so I find suitable alternatives myself. Even when customers approve those replacements, they don’t receive the same credit toward my found-item score as customer-requested replacements. If customers prefer refunds, that’s also outside my control.
Successfully finding or replacing 96% of requested items should not be considered poor performance. Instacart needs a rating system that distinguishes between actual shopper mistakes and circumstances beyond our control. Shoppers deserve fair evaluations and reliable customer support, especially considering how much work goes into completing these orders.
When I’m actively checking out at a register, waiting up to 20 minutes for assistance is completely unrealistic. I’m holding up the cashier and everyone behind me. Shoppers need quick access to real representatives, especially for urgent payment issues.
Another issue is Instacart’s unfair shopping quality rating system. In the last 90 days, I’ve shopped for 1,218 requested items, successfully finding 1,057 and replacing another 113. That’s 1,170 out of 1,218 items, or approximately 96% successfully found or replaced. Yet my shopping quality is rated “Needs Work” and below average.
I have zero damaged items, zero wrong items, one reported missing item that I know I delivered, and only one unrequested refund. How does that justify a below-average rating?
What makes this worse is that shoppers are penalized for stores being poorly stocked. I can search everywhere and ask employees, but I can’t make unavailable products appear. Many customers don’t select replacement preferences, so I find suitable alternatives myself. Even when customers approve those replacements, they don’t receive the same credit toward my found-item score as customer-requested replacements. If customers prefer refunds, that’s also outside my control.
Successfully finding or replacing 96% of requested items should not be considered poor performance. Instacart needs a rating system that distinguishes between actual shopper mistakes and circumstances beyond our control. Shoppers deserve fair evaluations and reliable customer support, especially considering how much work goes into completing these orders.
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HHaley8955
Navigate straight through the grocery store, but the map…
The map feature in the app really, really needs work. It does not allow you to move the map around, but is static and when it zeros in it often does not allow you to use street names. Also, they seem to have added a photo insect of the delivery location, which always seems to cover up the delivery location on the map. They should’ve tried using it themselves before putting it on the Shopper.
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NNeecer45
