4.99 inactivity fee
By far the most lame concept I have ever witnessed from any rewards app. You are required to make a purchase once a year, or withdrawal once a year, or read an email once every 30 days, or they will charge you 4.99… absolutely insane. Why would you blame and punish the customer for your inadequacies? Surely, it may seem reasonable to you, Dosh, because you make money and add fear and punishment to your users who can’t meet the required 25 dollars to cash out, which I checked is now 15 dollars, an improvement, yes? However, you simply do not offer anything reasonable, your rewards rates are lower than most services in the industry, on top of the fact you mostly only support restaurants that may only be visited once in a blue moon, so it could literally take years to reach the 15 dollars. Your service was SO much better when you were partnered with Venmo, then the cash back was near instant and you supported fast food, coffee places, and most importantly, grocery stores, back then, Dosh was at it’s height and the only reason I considered making an account after they broke their partnership with Venmo. Personally, after all of this time since then, I can see why it happened, Dosh is just simply a mismanaged and incompetent business, unable to secure simple cash back offers that any other rewards app easily offers that Dosh simply will not. It’s sad.
Show more
Not Useful
I’ve had this app since near its very conception and was intrigued by the idea that I could get cash back whenever I spend. However, since that time, Dosh has not only continually raised the amount of cash back you needed to have to transfer, but they also started charging “Maintenance Fees” which, as far as I can tell, no other cash back option I used charged. It’s like they’re constantly finding ways to keep you from accruing enough cash back to transfer. These fees were charged when I’d moved away from places that were accepting credit instead of debit, and I didn’t understand why I was essentially being punished for that.
I feel like unless you’re the type of person to be obsessed with spending aimlessly, this app isn’t going to be useful. And when you’re spending more than you really need to, is the measly amount of cash back you earn (that in no way makes up for what you spent) actually helpful? It’s just another way to promote the businesses that they’ve partnered with. It’s not there to actually benefit you as a consumer.
I feel like unless you’re the type of person to be obsessed with spending aimlessly, this app isn’t going to be useful. And when you’re spending more than you really need to, is the measly amount of cash back you earn (that in no way makes up for what you spent) actually helpful? It’s just another way to promote the businesses that they’ve partnered with. It’s not there to actually benefit you as a consumer.
Show more
Response from developer
Hello there, we appreciate your feedback. We've recently lowered the cashout threshold to $15.00. Account maintenance fees are only incurred after 365 days of inactivity. Please note that this fee will be assessed each consecutive month that your Account remains Inactive. Fees are never charged to your bank/card account. Dosh is one of the last cashback services to adopt this fee type. This reflects an industry standard seen across cashback services and can be found in their Terms of Service as well. You can earn Dosh on debit purchases online, and in store by running the transaction as credit or submitting your receipts for manual cash back! Please reach out here: https://doshsupport.zendesk.com/hc/en-us/requests/new and we’ll be happy to review your account! -EH
Deceptive
I was reading through the reviews, trying to make up my mind whether I wanted to try Dosh or not. Just looking at the amount of 5 star reviews shown on the graph, I was hopeful, but I noticed that the great majority of those so called 5 star reviews are actually one star bcz their comments are 100% negative. Also what made up my mind to bypass this app, was bcz the Developer’s response is either blaming everyone else for their shortcomings, or they’re telling people how busy their staff is trying to respond to everyone’s written concerns and that’s why you get no response from customer service for months, if you even get one at all.
My tip for the Developers- Realize that good customer service is what will make your business a success in the long run, so stop being greedy and HIRE MORE PEOPLE
And stop blaming others for your mistakes and bad service. Nobody is falling for that.
My tip for the Developers- Realize that good customer service is what will make your business a success in the long run, so stop being greedy and HIRE MORE PEOPLE
And stop blaming others for your mistakes and bad service. Nobody is falling for that.
Show more
Great app, great customer service
I discovered this app when I was looking at the cash back deals offered by Venmo. I don’t like using debit cards, so I was happy to find that using Dosh directly (instead of using their deals through Venmo) allowed you to link and use credit cards to earn cash back. I like that the in-store offers don’t require any activation to use, unlike in-store cash back offers that are on the Rakuten app. It’s always a nice surprise when you unexpectedly earn some cash back on a purchase :)
Sometimes earning cash back can be a little finicky if you shop online and your transaction gets split into multiple transactions due to items shipping separately, but Dosh has great customer service and will help apply your cash back if you contact them. I’ve had a super pleasant experience with customer service :)
Overall, I like the app - it has a nice UI, is easy to use, and the deals rotate/change every now and then which is nice.
Sometimes earning cash back can be a little finicky if you shop online and your transaction gets split into multiple transactions due to items shipping separately, but Dosh has great customer service and will help apply your cash back if you contact them. I’ve had a super pleasant experience with customer service :)
Overall, I like the app - it has a nice UI, is easy to use, and the deals rotate/change every now and then which is nice.
Show more
It’s not worth the few dollars
Update: kudos for a prompt response from the developer (I had a ticket in just two days ago) but I’ve gone back and forth about this for six months. The response ranges from « this is the merchant’s policy to we can’t find it.” I’ve lost about $20 in this so you can keep the $23 already there because it will take 4 months to get the last $2 for transfer. Like I said, it was great until it wasn’t and I rarely write bad reviews but I’m tired of the stock response and nothing earned but frustration
Original: I used to like this app s lot. Now its not worth it; its not only painfully long to get a little cash back, but like walmart, if your total shrinks or expands based your need, if it doesn't match dash’s total, youre out of luck. After 30 days or 90 days, to get a dollar or $3 back (if it does that) is nutty. I wouldhave redeemed much more if it worked better and it used to do that quickly and efficiently. Not anymore; now its just awful.
Original: I used to like this app s lot. Now its not worth it; its not only painfully long to get a little cash back, but like walmart, if your total shrinks or expands based your need, if it doesn't match dash’s total, youre out of luck. After 30 days or 90 days, to get a dollar or $3 back (if it does that) is nutty. I wouldhave redeemed much more if it worked better and it used to do that quickly and efficiently. Not anymore; now its just awful.
Show more
