4.99 inactivity fee
By far the most lame concept I have ever witnessed from any rewards app. You are required to make a purchase once a year, or withdrawal once a year, or read an email once every 30 days, or they will charge you 4.99… absolutely insane. Why would you blame and punish the customer for your inadequacies? Surely, it may seem reasonable to you, Dosh, because you make money and add fear and punishment to your users who can’t meet the required 25 dollars to cash out, which I checked is now 15 dollars, an improvement, yes? However, you simply do not offer anything reasonable, your rewards rates are lower than most services in the industry, on top of the fact you mostly only support restaurants that may only be visited once in a blue moon, so it could literally take years to reach the 15 dollars. Your service was SO much better when you were partnered with Venmo, then the cash back was near instant and you supported fast food, coffee places, and most importantly, grocery stores, back then, Dosh was at it’s height and the only reason I considered making an account after they broke their partnership with Venmo. Personally, after all of this time since then, I can see why it happened, Dosh is just simply a mismanaged and incompetent business, unable to secure simple cash back offers that any other rewards app easily offers that Dosh simply will not. It’s sad.
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Not Useful
I’ve had this app since near its very conception and was intrigued by the idea that I could get cash back whenever I spend. However, since that time, Dosh has not only continually raised the amount of cash back you needed to have to transfer, but they also started charging “Maintenance Fees” which, as far as I can tell, no other cash back option I used charged. It’s like they’re constantly finding ways to keep you from accruing enough cash back to transfer. These fees were charged when I’d moved away from places that were accepting credit instead of debit, and I didn’t understand why I was essentially being punished for that.
I feel like unless you’re the type of person to be obsessed with spending aimlessly, this app isn’t going to be useful. And when you’re spending more than you really need to, is the measly amount of cash back you earn (that in no way makes up for what you spent) actually helpful? It’s just another way to promote the businesses that they’ve partnered with. It’s not there to actually benefit you as a consumer.
I feel like unless you’re the type of person to be obsessed with spending aimlessly, this app isn’t going to be useful. And when you’re spending more than you really need to, is the measly amount of cash back you earn (that in no way makes up for what you spent) actually helpful? It’s just another way to promote the businesses that they’ve partnered with. It’s not there to actually benefit you as a consumer.
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Response from developer
Hello there, we appreciate your feedback. We've recently lowered the cashout threshold to $15.00. Account maintenance fees are only incurred after 365 days of inactivity. Please note that this fee will be assessed each consecutive month that your Account remains Inactive. Fees are never charged to your bank/card account. Dosh is one of the last cashback services to adopt this fee type. This reflects an industry standard seen across cashback services and can be found in their Terms of Service as well. You can earn Dosh on debit purchases online, and in store by running the transaction as credit or submitting your receipts for manual cash back! Please reach out here: https://doshsupport.zendesk.com/hc/en-us/requests/new and we’ll be happy to review your account! -EH
Deceptive
I was reading through the reviews, trying to make up my mind whether I wanted to try Dosh or not. Just looking at the amount of 5 star reviews shown on the graph, I was hopeful, but I noticed that the great majority of those so called 5 star reviews are actually one star bcz their comments are 100% negative. Also what made up my mind to bypass this app, was bcz the Developer’s response is either blaming everyone else for their shortcomings, or they’re telling people how busy their staff is trying to respond to everyone’s written concerns and that’s why you get no response from customer service for months, if you even get one at all.
My tip for the Developers- Realize that good customer service is what will make your business a success in the long run, so stop being greedy and HIRE MORE PEOPLE
And stop blaming others for your mistakes and bad service. Nobody is falling for that.
My tip for the Developers- Realize that good customer service is what will make your business a success in the long run, so stop being greedy and HIRE MORE PEOPLE
And stop blaming others for your mistakes and bad service. Nobody is falling for that.
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Great app, great customer service
I discovered this app when I was looking at the cash back deals offered by Venmo. I don’t like using debit cards, so I was happy to find that using Dosh directly (instead of using their deals through Venmo) allowed you to link and use credit cards to earn cash back. I like that the in-store offers don’t require any activation to use, unlike in-store cash back offers that are on the Rakuten app. It’s always a nice surprise when you unexpectedly earn some cash back on a purchase :)
Sometimes earning cash back can be a little finicky if you shop online and your transaction gets split into multiple transactions due to items shipping separately, but Dosh has great customer service and will help apply your cash back if you contact them. I’ve had a super pleasant experience with customer service :)
Overall, I like the app - it has a nice UI, is easy to use, and the deals rotate/change every now and then which is nice.
Sometimes earning cash back can be a little finicky if you shop online and your transaction gets split into multiple transactions due to items shipping separately, but Dosh has great customer service and will help apply your cash back if you contact them. I’ve had a super pleasant experience with customer service :)
Overall, I like the app - it has a nice UI, is easy to use, and the deals rotate/change every now and then which is nice.
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It’s not worth the few dollars
Update: kudos for a prompt response from the developer (I had a ticket in just two days ago) but I’ve gone back and forth about this for six months. The response ranges from « this is the merchant’s policy to we can’t find it.” I’ve lost about $20 in this so you can keep the $23 already there because it will take 4 months to get the last $2 for transfer. Like I said, it was great until it wasn’t and I rarely write bad reviews but I’m tired of the stock response and nothing earned but frustration
Original: I used to like this app s lot. Now its not worth it; its not only painfully long to get a little cash back, but like walmart, if your total shrinks or expands based your need, if it doesn't match dash’s total, youre out of luck. After 30 days or 90 days, to get a dollar or $3 back (if it does that) is nutty. I wouldhave redeemed much more if it worked better and it used to do that quickly and efficiently. Not anymore; now its just awful.
Original: I used to like this app s lot. Now its not worth it; its not only painfully long to get a little cash back, but like walmart, if your total shrinks or expands based your need, if it doesn't match dash’s total, youre out of luck. After 30 days or 90 days, to get a dollar or $3 back (if it does that) is nutty. I wouldhave redeemed much more if it worked better and it used to do that quickly and efficiently. Not anymore; now its just awful.
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DO NOT DOWNLOAD THIS APP!!!! BEWARE BEWARE BEWARE!!!!!
The app is actually decent, but whenever you need help with anything from customer service it is anything but decent. I booked a hotel from this app, a refundable hotel mind you. Because of the coronavirus pandemic my hotel was closed so I cancelled it through DOSH almost two weeks before the actual vacation. I’m sitting here 2 months after the cancellation and still have not received a refund. I called on 3 separate occasions, before everything was shut down due to the pandemic and was waiting over an hour each time before I ultimately hung up the phone. And the latest is I have sent a few emails to customer support, which finally got back to me almost a month later, which gave me a number to call for the refund. I called that number and was told by whoever I was talking to THAT THEY WEREN’T THE PLACE TO CALL!!! They may give you a little cash back but in the end you’ll be spending more on TYLENOL and ADVIL with all the headaches you’ll have from them!
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Used to be a great app...
Everything worked great up until about a year ago. I mostly used Dosh for cash back for my purchases at Sam’s Club. They stopped giving cash back for in store purchases at Sam’s Club, but I kept on earning a little cash back for a few other merchants here and there. Wasn’t happy about it, but it is what it is. A few months ago they started mobile offers for Sams and I thought great. Since I started taking advantage of these mobile offers for Sam’s Club I’ve racked up a small chunk of cash back...unfortunately, all of those transactions are still pending. They have been pending for months now. Every other transaction has been processed in a timely manner. Contacted customer service, but they aren’t responding. Customer service has never been even a little bit responsive. I’d like to cash out and delete the app altogether, but I don’t meet the threshold to transfer money because most of my transactions are still pending. So frustrating!!! I just hope this isn’t an issue for lots of other merchants. A small amount of cash back just isn’t worth the hassle. I gave 2 stars because it seems to work ok for other merchants I purchase from.
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Response from developer
Hi there, thanks for this feedback. We're really sorry for the confusion. Our Sam's Club in-store offers work a little differently than our Sam's Club mobile offers. While all of our in-store transactions only take up to 7 days to process to your account, our online and mobile offers take a little longer, and can vary depending on the merchant you are shopping at. For mobile Sam's Club transactions, it can take up to 90 days to receive your cash back. This is due to processing done on both ends of the transaction. We apologize for the delay in customer support. Our team is currently working through a queue of tickets, but will respond to your ticket ASAP, if they haven't already. Thanks for your patience.
Could be better!
Not all promised offers will get you rewards as the transactions you make on qualifying purchases never show up in your Dosh App as if they never happened. Emailed Dosh support several times saying they would look into the issue and they would let me know what they find out in order to fix the bug and haven’t heard back for several weeks and now transactions that were going through previously are not now so the issue seems to be getting worse. Not so sure for the little rewards you may earn with the inconsistency of the app is worth the risk of sharing your bank information with Dosh and third party company’s.
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No help
So I’m traveling from Arizona to Ohio. Pulled over for the night obviously tired. Had been wanting to use DOSH for a while and I would pull up hotels on my phone in app before I finally tried it. I purchased a room to only find out that I purchased the correct hotel but the wrong address. It was the address from the previous night hotel. The hotel manager was so sweet she also called DOSH, and was also hung up on. Then she called to have the hotel transfer the price or cancel it so I could repurchase. They wouldn’t. Then we called DOSH. Long story short, we were hung up on 2x. Then finally got someone. They shut us up by saying they would call the hotel the next day and get this resolved and there was nothing I could do more.
Well—— My credit card was still charged for the accidental address and for the correct address. 175$ for the night this cost me for both hotels. DOSH IS NOT WORTH THE STRESS, AND CUSTOMER SERVICE WILL NOT HELP YOU!!!!. I understand non refundable but they are able to transfer since I got the address wrong.
Well—— My credit card was still charged for the accidental address and for the correct address. 175$ for the night this cost me for both hotels. DOSH IS NOT WORTH THE STRESS, AND CUSTOMER SERVICE WILL NOT HELP YOU!!!!. I understand non refundable but they are able to transfer since I got the address wrong.
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NON EXISTENT CUSTOMER SUPPORT
Customer service is nonexistent. I’ve submitted multiple tickets and haven’t received any support. All I get is automated email replies saying there’s a delay in response time. Well how long does it take? I read reviews after I submitted the second ticket and realized that majority of reviews are complaining about the same issue happening with not receiving cash back or being able to transfer funds after a transaction. I uploaded my receipt both times and still nothing. I’ve referred so many ppl to this app and it’s a bad look when they ask you for your personal opinion on the app, I’ve been using the app for about 3 weeks and the only thing positive was the signing up and earning money from referrals but can’t even access the money. I reached out on Twitter and Facebook and no help. Facebook page responded and said they don’t assist with customer support and I need to submit a ticket..WHICH IVE ALREADY DONE. SUPER MISLEADING AND FRUSTRATING.
Update: so they reached back out and are now trying to say that the card was not linked at the time of purchase which it actually was and then removed out of the app after the transaction did not show in the history. With today’s technology there is no reason why they can’t see when a card was added and removed from their database. They claim they use bank level technology/security, that’s false too because a bank would be able to see this information.
Update: so they reached back out and are now trying to say that the card was not linked at the time of purchase which it actually was and then removed out of the app after the transaction did not show in the history. With today’s technology there is no reason why they can’t see when a card was added and removed from their database. They claim they use bank level technology/security, that’s false too because a bank would be able to see this information.
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Response from developer
Hi there, we're very sorry for the frustration. Our Customer Support team works to answer every ticket as quickly as possible, but due to the Holidays, it might take them a couple of days to solve the problem you are facing. We are able to tell when a subscriber links and de-links a card from their account, and we always recommend linking the cards you use regularly before shopping at a merchant. Thanks for your patience.
Convenient Cash Back
By linking your credit and debit cards to Dosh, you automatically receive cash back when you use those cards at participating locations without having to first logon to their website or activate the app. This makes it extremely convenient but there are caveats. You have to swipe your debit card as credit or you don’t get the cash back and if you have an app to one of the restaurants, for example, where you accumulate loyalty points/rewards, you don’t get Dosh cash back if you pay through that app and, conversely, you don’t get the loyalty points/rewards if forego the app and pay with your card. So you have to choose. Other than that, transferring your cash to your bank account once you have enough accumulated is painless but is not immediate and will take a few days to show up, which is par for the course with other types of online transfers. My only desire is to see more participating locations, which will vary depending upon where you are and not always the same. I travel a lot between DC and New England and while most Dunkin’ locations in New England participate, not all in the DC area do, so you have to check the app. But wherever you are in the country, assuming you allow the app to know your location, it’ll show you participating merchants at your current location.
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Response from developer
Thanks so much for this thorough review- you nailed it. We love getting you cash back seamlessly. Don't forget that if you do run your card as debit, you can submit a picture of the receipt and we can manually credit you for those :) As a callout, if you transfer to your Venmo account, it only takes one day to receive your funds. We're working on bringing more brands to the app, so keep an eye out!
Nice idea
I use other cash back apps for online shopping and liked the idea of this one. However, the number of locations near me that participate is shockingly low. I have $19 in cash back sitting there that I can’t do anything with because I don’t meet the $25 minimum. Most of that is from the sign up bonus but it’s still annoying. I have the app linked to all my cards and I just don’t live near enough participating shops. I got excited with the online shopping addition, thought I could get up to $25 and withdraw the money and then just let it gather whatever pennies it does on my rare Dunkin trip, but I pretty much always use PayPal. I found out AFTER I shopped through Dosh that they aren’t able to provide the cash back if you use PayPal. I wasn’t anticipating this because I’m able to do that through Rakuten with zero issues getting the cash back. So I’m glad it works for the people finding success, but I wish I had known how few options I had when I signed up.
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It’s a confused mess, and perhaps dishonest
I successfully linked a dozen or so credit cards (not debit) and used them... and used them. Not one transaction was detected by Dosh (or perhaps Dosh collected my monetizable buying activity and just pretended it didn’t so it wouldn’t have to credit my account), and I waited over 30 days – Dosh says maximum waiting time for account credit is 10 days. Additionally, the cash-out threshold of $20 is high, hard to obtain, and Dosh also requires that you spend money with one of their current partners before you can cash out. Their partner offers are limited, often silly, and probably not anything most people want to waste money on anyway. So you can see how it’s a way to trick you into giving up financial/purchase details and funnel money to their partners. While I was able to get a reply (no resolution, as customer support is pretty powerless) via email, Dosh prefers to conduct communications via – wait for it – Facebook! Who uses Facebook, and how shady is that? The app is also rife with grammatical errors that will make you cringe.
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Giving bank info
I signed up and linked my card months ago earned enough to cash out. Was going to cash out and realized my card was updated from the time due to a damaged card. Now trying to update my card and it wants my bank log in information. I have several accounts on there I am not giving that information. I want to add only my card and it will not let me. Customer service was no help. I should receive a check for the referrals and cash back I earned. It’s not fair I lose it. There is no reason you need my bank log in. Be careful giving your info out to people. I have two stars cause you can earn money if your willing to give them to me very personal information. I lost my money I earned but I guess some of my info can not be bought. Deleting this app I have no use for it. And will not recommend this to anyone.
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Simple and quick
Started using Dosh a friend referred me. I started using the app and was pleased to receive extra cash back on purchases I normally made anyway. I referred two people when they had the $15 promotion going on and they’ve enjoyed the app as well. I personally haven’t had any issues with cashing out as other reviewers have. I put in my PayPal info and Dosh deposited money into my account WITHIN TWO HOURS! The only time I’ve transferred money any quicker between two sources is using Cash App for a fee. My only complaint with the app is that the cash back options are limited. The retailers are constantly rotating so a place you received cash back at yesterday might not be listed tomorrow. It’s also much harder to find places if you’re in a smaller city. Other than that, I recommend Dosh!
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Disappointing
I downloaded the app with minimal expectations; if I get a few bucks back here & there then cool, I’m shopping at these places regardless so it’s free money back-love the idea. One thing that I noticed when I first signed up and would check to see which restaurants or companies in my area were participating was that there were hardly any places on the list. I thought maybe it was because the app was relatively new or just hadn’t been made known in this city yet (Buffalo’s not that small of a city but it is what it is) but figured it’d gain popularity and more choices would pop up eventually. Online offers seemed to have a decent list of participating retailers so I figured local places would catch on too. Boy was I wrong. There are even less places on my nearby list for offers and the online retailers have dwindled to about 8 lol (from previously having a couple pages to scroll down). The big one for me is Sephora, both online and in-store. The app started out decent but seems like the marketplace for apps like this has been saturated. Ibotta and ebates have probably three times as many places to shop and the offers are much higher.
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Response from developer
Hi Allie, we're sorry to disappoint you with our merchant offerings. Please know that our team is working day and night to add more offers to the app. It is one of our top priorities!
Did not work at all
I downloaded in December 2018, received my $5 sign on bonus and cancelled my account at the beginning of March. The app NEVER worked for me. No notifications from any transactions, no history other than the $5 which Dosh can keep, nothing! I contacted customer service several times asking for help but got nowhere and finally I had to get rude and demand for my account to closed. Then someone emailed me back, “oh just send us receipts and your bank statements!” What’s the point?? There were months and months transactions to go through and no receipts kept. This app was so disappointing and I didn’t get even get a chance to really enjoy it.
Update:Dosh I explained through one of my emails that going through 3-4 months of transactions was useless because at one point I stopped using my debit card as credit and that I had no receipts to turn in. Not everyone keeps receipts. Plus would it really be worth it to get a dollar here, .50cents there and have a total of maybe $20?? No, not worth my time digging for long lost receipts or sending copies of my bank statements. After looking at other reviews, I’m not the only person upset and/or disappointed. So Instead of addressing my particular review, you guys apparently need to go back to the drawing board and rework your system so that everyone is happy. So farewell and good luck cuz I’m not downloading this app again.
Update:Dosh I explained through one of my emails that going through 3-4 months of transactions was useless because at one point I stopped using my debit card as credit and that I had no receipts to turn in. Not everyone keeps receipts. Plus would it really be worth it to get a dollar here, .50cents there and have a total of maybe $20?? No, not worth my time digging for long lost receipts or sending copies of my bank statements. After looking at other reviews, I’m not the only person upset and/or disappointed. So Instead of addressing my particular review, you guys apparently need to go back to the drawing board and rework your system so that everyone is happy. So farewell and good luck cuz I’m not downloading this app again.
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Response from developer
Hi Tracy, we're sorry that you had trouble getting cash back. Upon looking at your tickets, it looks like Customer Support requested receipts from your missing cash back transactions the same day you submitted your ticket. This is the only way we can issue missing cash back.
Waste! Doesn’t work
Update: developer finally responded(to my complaint from back in December)and ask that i jump threw several hoops before by contacting them on Facebook and or twitter with my ticket number because me emailing them wasn’t enough. What if ur a person who doesn’t have Facebook or twitter like my mom , who i referred to use this all sadly as she’s having the same problem. I’m
Not going threw all that every time im supposed to get cash back, there’s way to many other apps i can use. Delete app if u have it and save yourself the trouble!!
I used to love this app for like they first few months. But then it started to be slow to pay or not at all. Walmart was offering a cash back and I went there at least six times since is directly across the street from my house and I was never paid I emailed them they said maybe you try using it as a credit instead of debit purchase I did that and still no payment. I emailed back and never heard anything back. This is a waste of space on my phone. Total gimmick do not download!
Not going threw all that every time im supposed to get cash back, there’s way to many other apps i can use. Delete app if u have it and save yourself the trouble!!
I used to love this app for like they first few months. But then it started to be slow to pay or not at all. Walmart was offering a cash back and I went there at least six times since is directly across the street from my house and I was never paid I emailed them they said maybe you try using it as a credit instead of debit purchase I did that and still no payment. I emailed back and never heard anything back. This is a waste of space on my phone. Total gimmick do not download!
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Very disappointed
I was very excited about this app. I have posts on FB and encouraged people to use it.
Not anymore.
I have to make sure I take pics of my receipts because apparently I have to track all my stuff to make sure I get the money back.
I joined because Walmart was one of the places you got cash back from. It was 6% when it started and then I think it dropped to 3% but now it isn’t even on there. Neither is Chevron. Both places I was using for this app.
When I realized I wasn’t getting my money back I sent a support ticket. That was Dec 16th. I got a response Feb 19th finally and was told not to use debit but use credit. Well first of all, you didn’t say that when I signed up and second...2 months to respond??? In the mean time I have been to Walmart 20 and have not gotten my cash back from any of those visits either but I gave up because I don’t have time to track all this myself. I might add that since the December ticket I have used credit at Walmart and still not gotten cash back so it seems regardless of debit or credit you don’t get it unless you track it and send a ticket and send photos of your receipts.
I have recommended this app to friends and family and posted on FB but I don’t feel confident at this point. It has actually been a major pain to use it.
Very poor customer service! You are pushing people to use your app and then don’t take care of the ones who do. Very, very poor customer service.
Not anymore.
I have to make sure I take pics of my receipts because apparently I have to track all my stuff to make sure I get the money back.
I joined because Walmart was one of the places you got cash back from. It was 6% when it started and then I think it dropped to 3% but now it isn’t even on there. Neither is Chevron. Both places I was using for this app.
When I realized I wasn’t getting my money back I sent a support ticket. That was Dec 16th. I got a response Feb 19th finally and was told not to use debit but use credit. Well first of all, you didn’t say that when I signed up and second...2 months to respond??? In the mean time I have been to Walmart 20 and have not gotten my cash back from any of those visits either but I gave up because I don’t have time to track all this myself. I might add that since the December ticket I have used credit at Walmart and still not gotten cash back so it seems regardless of debit or credit you don’t get it unless you track it and send a ticket and send photos of your receipts.
I have recommended this app to friends and family and posted on FB but I don’t feel confident at this point. It has actually been a major pain to use it.
Very poor customer service! You are pushing people to use your app and then don’t take care of the ones who do. Very, very poor customer service.
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Greatest
Greatest money laundering scam Judging by theses reviews I definitely will not be downloading this app, was excited at first but definitely not gonna deal with the drama I’m hearing about because if I earn money and they don’t pay me I will find out where there Headquarters are and it’s gonna be a problem. I’ve notice all the developers response to these reviews are saying DM them on Facebook and everything will be resolved. That sound like there embarrassed for being put on blast. I think if this company is not doing good then this app should be pulled, also sounds like their running a money scam think their waiting for people to add up money so they can close accounts and transfer it into their account, im sure they get a cut for all the places they promote. A mess P.S. developers I don’t need to hear your response thanks because I’m not gonna waste my time.
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Response from developer
Hi there, we often ask our reviewers to message us on social media if a) they are having a hard time contacting us via Customer Support or b) we need to chat with them about their issue, which we are unable to do via the review page.
