Dragon slain by bad app
Took me 40 minutes to get a charge after a lot of hoopla with website, cards and busted chargers. The call centre advised “no app, no charge” but if the app misbehaves… they cannot assist. Catch-22. A drag for me now but a drag on tourism in Wales as EV charging increases. An absolute shambles from app to website to charge points.
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Poor
❌No indication of charges in app
❌Doesn’t support Apple Pay
❌Doesn’t allow you to add a credit/debit card from your wallet
✅ uses stripe for payments
❌ Doesn’t use any of the useful features of stripe like prefill card info
✅One registration method uses address search
❌the other doesn’t
✅ supports Electroverse.
❌Doesn’t support Apple Pay
❌Doesn’t allow you to add a credit/debit card from your wallet
✅ uses stripe for payments
❌ Doesn’t use any of the useful features of stripe like prefill card info
✅One registration method uses address search
❌the other doesn’t
✅ supports Electroverse.
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Terrible app - incredibly difficult to initiate a charge
Just awful to use…sometimes it works ok, sometimes i find myself in some kind of verification hell-loop, with a sad green spinning circle. At least there are receipts on the app now, but there’s really no excuse for such poor usability. There are plenty of examples of simple charger apps out there. The whole Dragon system is overly complicated and a bit bonkers.
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Can’t register credit card
Very poor, couldn’t register company credit for use which is used on multiple other EV charging apps
Payment not working
Didn’t accept 2 payment methods and couldn’t charge
Dragon Charger
Charged twice using the App. Very simple and easy to use.
Charger worked well at 60kw dead on throughout the charge.
Charger worked well at 60kw dead on throughout the charge.
Awful app that doesn’t work
Awful app that doesn’t work. It’s not the mobile signal because the website works fine. EV charging isn’t the slickest process and this just makes it worse. Sort it out dragon, and don’t take customers for granted.
Awful
Doesn’t log in. These chargers are dependent upon being connected to the internet. So, why are they being used in areas where there is little to no mobile signal? App is terrible.
Worst charging network
If you’re in need of a charge for your ev find another charger. App doesn’t connect no matter how strong a 5g signal you’ve got. Absolutely useless
Terrible
Terrible app, terrible charger - avoid
Not working
Tried many times to login but the green circle is working better than the app! Login error…
Missed the swimming session just because of this trying!
Missed the swimming session just because of this trying!
Defunct
I’m guessing this app is no longer in use as it will not login or work with the chargers. ClenergyEV seem to have taken it over as the app looks and smells the same and actually works. The support number is the same and nobody answers emails to the dragon charging email address. Why is this app still in the App Store 🤷♂️
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Horrific app
Rarely logs on. Dreadful app.
Awful - doesn’t take payment, doesn’t work
I assume this company won’t last long because their payment processing doesn’t work, and even if it did there is no Apple Pay or auto fill credit card details. Customer suppport just puts on hold with no answer
Given up
it’s embarrassing that this is the main EV charging provider in Pembrokeshire. The app simply doesn’t work and most of the chargers are 7 or 22kw, so it will either take hours or you will wait hours for someone else to finish charging. If I come back to Pembrokeshire I will hire a non EV, will probably go to the lakes or Scotland instead. One Star seems too high!
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Doesn’t work
Web page worked but app doesn’t take payment so can’t use it
Doesn’t work
Won’t let me add a card. Absolute joke of an app, might as well not bother installing the charging points if there’s no way to pay for or use them.
Useless
Terrible app never works when required. Very quick to take a £ top up but woeful when it come to linking to car to actually charge a vehicle.
It’s wales so it doesn’t work
It’s great to see these new dragon chargers springing up , at my Gym, car parks and visitor places, it would be nice if I could get one of them to work.
The car is never accepted, the green circle of death just goes around and around while people smirk at you struggling while they watch an EV driver struggling.
Frankly Dragon need to go back to the drawing board and start again, other CPO’s can do it so why not you, oh wait it’s Welsh so it will never happen of course
The car is never accepted, the green circle of death just goes around and around while people smirk at you struggling while they watch an EV driver struggling.
Frankly Dragon need to go back to the drawing board and start again, other CPO’s can do it so why not you, oh wait it’s Welsh so it will never happen of course
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Just useless
Downloaded recently before travelling to Wales. At charging station, firstly App won’t register to find the charger, then after multiple relaunches of App, the prepayment fails to work. What’s the point!!??
