Terrible
Terrible app, terrible charger - avoid
Not working
Tried many times to login but the green circle is working better than the app! Login error…
Missed the swimming session just because of this trying!
Missed the swimming session just because of this trying!
Defunct
I’m guessing this app is no longer in use as it will not login or work with the chargers. ClenergyEV seem to have taken it over as the app looks and smells the same and actually works. The support number is the same and nobody answers emails to the dragon charging email address. Why is this app still in the App Store 🤷♂️
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Horrific app
Rarely logs on. Dreadful app.
Awful - doesn’t take payment, doesn’t work
I assume this company won’t last long because their payment processing doesn’t work, and even if it did there is no Apple Pay or auto fill credit card details. Customer suppport just puts on hold with no answer
Given up
it’s embarrassing that this is the main EV charging provider in Pembrokeshire. The app simply doesn’t work and most of the chargers are 7 or 22kw, so it will either take hours or you will wait hours for someone else to finish charging. If I come back to Pembrokeshire I will hire a non EV, will probably go to the lakes or Scotland instead. One Star seems too high!
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Doesn’t work
Web page worked but app doesn’t take payment so can’t use it
Doesn’t work
Won’t let me add a card. Absolute joke of an app, might as well not bother installing the charging points if there’s no way to pay for or use them.
Useless
Terrible app never works when required. Very quick to take a £ top up but woeful when it come to linking to car to actually charge a vehicle.
It’s wales so it doesn’t work
It’s great to see these new dragon chargers springing up , at my Gym, car parks and visitor places, it would be nice if I could get one of them to work.
The car is never accepted, the green circle of death just goes around and around while people smirk at you struggling while they watch an EV driver struggling.
Frankly Dragon need to go back to the drawing board and start again, other CPO’s can do it so why not you, oh wait it’s Welsh so it will never happen of course
The car is never accepted, the green circle of death just goes around and around while people smirk at you struggling while they watch an EV driver struggling.
Frankly Dragon need to go back to the drawing board and start again, other CPO’s can do it so why not you, oh wait it’s Welsh so it will never happen of course
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Just useless
Downloaded recently before travelling to Wales. At charging station, firstly App won’t register to find the charger, then after multiple relaunches of App, the prepayment fails to work. What’s the point!!??
Awful app
Tried to use this app during a recent holiday to Wales, three different locations and couldn’t get the app to work at any of them, stuck on the wheel of doom on the payment page. Called the helpline and thankfully they could start the charge remotely. By the third time I asked if there was an issue with their app, their reply: it’s probably too windy!
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Useless!
Tried to put my card details in but it’s just spins and doesn’t accept them. Tried to register an account and never even received a confirmation email! An absolute waste of time!
Rubbish
Never works first time. Constantly have issues with the chargers or refusing payment methods. Have to delete and reinstall the app constantly
Useless
Don’t know what the hell happened but car isn’t changed.
Works with Octopus app
Update Sep 2025: this app no longer works with my credit cards, just get a spinning circle. However got the charger to work with the Octopus Electroverse app which is a great app.
2022: Worked fine in Hay on Wye. No need to sign up which is good, just asked for credit card number, plugged in and started charging. One issue was the scanning of the QR code on the charger didn’t work (it said not found) so had to use the app’s map to zoom in and select the exact charger from that instead. Decent 11kw charge rate and reasonable price.
2022: Worked fine in Hay on Wye. No need to sign up which is good, just asked for credit card number, plugged in and started charging. One issue was the scanning of the QR code on the charger didn’t work (it said not found) so had to use the app’s map to zoom in and select the exact charger from that instead. Decent 11kw charge rate and reasonable price.
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Not the best of experiences
Unfortunately this app is glitchy and constantly goes c into the dreaded wiring cycle of death.
When I got it to work there was absolutely no internet connection close enough to the bollards to enable charging.
Even customer support could not help.
The advice was find a charger that was in an area that had mobile signal.
Very very frustrating.
When I got it to work there was absolutely no internet connection close enough to the bollards to enable charging.
Even customer support could not help.
The advice was find a charger that was in an area that had mobile signal.
Very very frustrating.
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Amateur app and chargers.
This app feels terribly amateur, there’s no charger rating information, scan the qr code and every time it says not recognised. The chargers are poor and corroded and never seem to work, the only way I can usually charge is by phoning the helpline, which isn’t always possible given the poor mobile signal in Wales.
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Amateur app, amateur charging
App doesn’t provide a link to your on device Card details thus making it very difficult to enter the required banking info. Thereafter it’s just a painful faff to start a charging session. With no other competitor you can see why they don’t bother improving the app or the charging infrastructure. At £0.65/kwh it’s very expensive. Will use it sparingly as it’s too stressful. Life is too short.
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Forever loading
Current version in December 2024 takes ages to load any sites. Totally hopeless. Not an issue with my WiFi, but the app when choosing a site might take a few minutes to load. Totally useless.
